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Templatic Review

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(74 recommend ; 74 not recommend )

Templatic Overview

Think out of the box when it comes to WordPress themes and what you get is Templatic. This company was officially launched last December 10, 2009 but they had been in the business since March 2008 under the name Premium Themes. They later on changed their name to Templatic in 2009 because of the need to create an accurate branding for what they offer.

Templatic is based in Surat, India and is composed of 5 people with R. Bhavesh as their founder and administrator. Starting out with only 25 themes, Templatic continued to grow steadily and now have a wide array of awesome WordPress themes ranging from simple blogging themes to complete business and e-commerce integrated themes, making it possible to use WordPress as CMS and customize it to your needs with ease.


Theme Functionaility

Templatic: Theme Functionaility - 5 out of 10
Templatic offers themes for every niche plus they make it a point to release at least 2 new themes every month. What’s great about their themes is that all are built ready for advertising and other forms of website monetization. This is made possible through the theme control panel that comes with every WordPress theme that they release.

Another come-on in the functionality of the themes from Templatic is that each and every theme that they release is professionally designed and is specially coded to get you the most needed search engine exposure. This means that using their themes ensures more potential traffic to your website SEO-wise. This is good news for many small businesses who want to create a brand online.

However, it may look like their themes have every possible functionality, it is to our dismay that some of the functions doesn’t even work or work poorly. Their coding is hard to follow, let alone customization. If you want themes with sophisticate coding, we highly recommend Studiopress or Woothemes instead, to name a few.


Theme Graphics

Templatic: Theme Graphics - 7 out of 10
With regards to graphics, after seeing the eye-catching and funky designs of Wozby, I find the graphics of Templatic a little bit on the dull side but then again their themes are focused on professional design. It may look a little plain but with their classic look you can never go wrong whether you cater to the young generation or the older ones.


Theme Pricing

Templatic: Theme Pricing - 6 out of 10
For a club membership of $299 a year, you get to enjoy the benefits of using unlimited theme licenses. You also get to enjoy unlimited access to all the WordPress themes that Templatic offers as well as access to all the themes and updates that would be released during the duration of your membership. And on top of these, you are given access to the members’ only support forum.

Primothemes is actually cheaper with its $175 Premium Membership fee which allows you to download all the themes that they offer with unlimited licenses. However, with Primothemes you have to pay $25 extra per month to activate the premium membership while the $299 with Templatic already applies the whole year round. In the end, if you do the math, Templatic is cheaper when it comes to yearly membership.

Their single license theme starts at $65. Wobzy is cheaper as they only offer $50 per theme and Studiopress offers $59.95 per theme but here’s the catch: if you are able to catch the buy one theme get two free themes then you will definitely save a lot. This is an even better deal than the buy-one, take-one theme of Primothemes at $75.


Theme Support

Templatic: Theme Support - 4 out of 10
Studiopress and Primothemes support their customers via forums while Wozby encourages their customers to communicate with them through the email form found on their website.

Their support guys are not trained in addressing your theme issues. Sometimes it takes days to reply a simple question. For enquiries that touch on the theme structure and coding, it may never get resolved as they find it too troublesome to fix them.


Theme License

Single License: this license allows you to use a theme on a single website.

Multiple License: this license allows you to use a theme on multiple websites.

Club membership: this license allows you to use all Templatic‘s themes on multiple websites.

Templatic Review, 5.7 out of 10 based on 140 ratings

251 Responses

  1. Ten Dzwa says:
    December 27, 2016 at 5:40 am (IP: 108.162.249.x)
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    It has been a long journey but the final product has been received very well by clients and the team. A few more jurisdiction tweaks are needed and this product is truly an international template. Well done Bhavesh, Mudassar and team

  2. nuno says:
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    I buy the yellowpages Child Theme with directory and have the issue of white screen when i click on the Listings and untill now they can´t fix this for me . In the beginning they answer me very fast but now spend a lots of time and untill now i can´t even use my purchase . All the solutions they propose all useless

  3. Namrata Patel says:

    I’m new to WordPress and the Templatic support staff was very helpful. Whenever I have any questions,I would email questions that I’m ashamed of putting on the forum, and they would revert back asap.

    Thanks for everything.

  4. Aftaab says:
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    I have a new client that has been using one of Templatic’s themes for several years. Unfortunately, there had been no updates to the site’s plugins for some time and the site had been hacked. I was able to clear out the malware, updated the plugins and core WordPress files only to discover that photos from the posts were not showing up. I contacted Templatic and received a quick response. The problem was fixed very quickly. I am very impressed by both the speed and patience the Templatic team showed in the process. That level of support gives me plenty of confidence using this theme.

    Thanks so much,
    Aftaab

  5. Simon says:
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    At first it looks great what the directory themes offer, then you buy it and then you get all the problems.
    How can it be that two identical installations can have totally different bugs? Sometimes it works, sometimes not.

    Ok, the guys from the support give their best. Sometimes it took days or weeks till you get results, but they try.

    Without our own developer we would be lost. Now we are trying to fix the code and repair the theme by ourself.

  6. Mario says:
    November 15, 2016 at 5:02 am (IP: 188.114.103.x)
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    hello, I’m here to say that their support is amazing, decisive.
    They have helped and supported me in all my requests for help, in a very fast and always kind. I really appreciated their support and advise everyone to work with them, they are trustworthy.

  7. DoctaD says:
    November 7, 2016 at 8:22 am (IP: 197.234.243.x)
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    Skeptic at first, but the Support really rocks! They help you all the way in a professional manner.

    Good job!

  8. Lamia says:
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    Best themes and best support ever !!!!!!!
    I mean it, evryone is kind and efficien. We have answers fast and they really try to help you even when you are stressed and your english is miserable :))
    Thanks agains to all the team. You rock Guys !!!!

  9. Adam says:
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    I’m just posting again having had several more weeks of problems with just about everything from Templatic. I reiterate what I said earlier about the extremely poor quality of their developers, design (ha ha!) and coding.

    I’ve been a developer for 35 years and have seen some right corkers, but this is truly the worst example of Cowboys yet. They put the Hosts on Westworld to shame!

    Let’s look at their Tevolution WorldPay plugin. Code is littered with references to another payment gateway indicating it’s a poorly done cut’n’paste job. But best (worst!) of all is it doesn’t even work properly. It doesn’t handle a cancel from WP – any response is classed as a success. So if a customer cancels payment at WorldPay, it’s still processed as successful. It’s not down to an obscure fault in the code – there isn’t actually any code at all to process the WP response other than to mark whatever is being paid for as successful.

    Honestly, how can these people think they can get away with this rubbish? Please people, stop buying their themes – they do not deserve to be in the WordPress marketplace.

    • Carol says:

      Hi Adam. What theme do you recommend? Or any theme outside Templatic? I do like their slider plugins but I’m seriously having doubts launching my site because every time I update, something breaks. Your feedback is greatly appreciated!

  10. Russab Ali says:
    October 19, 2016 at 6:07 am (IP: 108.162.218.x)
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    Excellent themes. I love how easy they are to use and customize. My clients use them and are all satisfied and keep coming back for more. Thank you!

  11. Iqbal says:
    October 7, 2016 at 1:47 pm (IP: 162.158.50.x)

    I have 4 years of experience in web site maintenance. I used free wordpress themes earlier. they bought me decent visitors for my city website. Then one unfortunate day i opted for directory theme and bout the club membership for 300 dollars and my visitors have gone down.. I loaded the db with 9,000 city businesses and have 80,000 still on my desktop to load.. after a lot of struggle with google adsense i was provided with a adsense account.. i carried the code to directory website.. and bang all blank .. i did wait for a week and more thinking that google ad will show up… but it ensued and after a month or so google sends me a mail saying that there were no impressions happening.. but their ads never showed up on my site. I lost one year… i am now shifting hosting in the hope that atleast that would work. .. i really dont know how get my site active with this theme.. i cannot invest in other themes and change it because of budget issues. really sucking.

  12. Nick Classen says:
    August 22, 2016 at 6:15 pm (IP: 162.158.90.x)
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    I can report on my 2 year experience with Templatic now and it’s been a tremendous improvement compared to my Joomla experience previously (sobi2 and Sobi pro: one big disaster!) I really feel I lost several years using the Joomla CMS. Since I switched to WordPress and Templatic, things are going much better and much more professional. For my purpose, a tourist website for many different cities within one province, Templatic offers the best solution: a multicity directory theme. Although it’s not perfect yet, I strongly have the feeling that we are working as a team (yes, I’m a customer, but still..) to improve and make things better all the time. There have been a lot of bottom-up improvements already and the team is always open for suggestions. Problems are handled within 48 hours usually, mostly a lot quicker. So I can really not complain. It’s a pity that others made different (worse) experiences with the team, but I guess a lot depends on the way you communicate and your expectation level. Maybe you should give them a second chance and get to know them better. They will prove to be worth your trust.

  13. Mark says:
    August 20, 2016 at 5:48 am (IP: 188.114.111.x)
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    Stay away from Templatic Directory themes and plugins. They are constantly being hacked, potentially as seen as a weak target by hackers and the software cannot communicate when updates are needed or do them properly. No forum, so hiding customer complaints and whilst quick and nice, support just doesn’t read tickets, let alone help. Members get little, than re-hashed themes, they keep changing their focus, dropping the last ‘flavour of the month’ along with the themes and are more interested in adding things members have to pay extra for. A good firm that has totally lost it’s way and doesn’t appear to care! STAY AWAY

  14. Luis says:
    August 6, 2016 at 9:29 am (IP: 108.162.212.x)
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    Templatic themes may look nice, but when you want to get results from website they are impossible. Impossible to configurate, themes have issues, changes colours by itsefl.
    SUPPORT SUCKS! Only responds two lines each 24 hours or more specially a guy called Pankaj.
    The logical of post, home, categories are very crazy. I lost money and time. I send a dispute on Paypal.
    Dont waste your time with Templatic

    • Tom Stevans says:
      August 17, 2016 at 2:54 pm (IP: 108.162.245.x)
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      The Theme’s are full of errors. You spend hours fixing all the issues with their themes. Customer supports helps you no doubt but as soon as there is an update of word-press or even any of their plugins, your site will crash.We had to run the site with No Upgrades and No updates. Finally it was high time we moved away from their theme. Much Happpy to make that decision
      My recommendations for not buying the theme:
      Themes very slow even on dedicated Serves.
      Updating wordpress will crash the Themes.
      Updating their Plugins will crash half of the functions of the site.
      Cannot put more than 1500 listings of anything. After that be ready to be contacting customer support everyday.
      Third party plugins, you will be asked to remove them by support and half of the time they will blame the Third party plugins when even their plugins do not work every time they update them.
      Bottom Line, make a wise choice- Run away from them ASAP.

      Tom – Genuine Comment, not fake as some made

  15. Frank says:
    June 25, 2016 at 10:57 am (IP: 108.162.215.x)
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    Don’t buy this theme, you will lose all your money and time for nothing, the theme always always always always have a lot of the problem or errors,

    When you ask the support, they just tell you to find some programmer to fix the problem or the problem was by another plugin or something else, finally nobody can fix the problem.

    I have lost so much money and 1 year, but now, my website still can’t complete a simple listing step.

  16. Iva says:
    June 24, 2016 at 3:11 am (IP: 162.158.90.x)

    My client insisted on using Templatic Villa rental theme (Tevolution and Booking system plugins included) for their hotel website.

    I wasn’t delighted with their choice from the first look at demo of the theme. It has numerous layout problems, especially with tablet and mobile views. Inconsistent alignments, collapsing margins, overlapping elements…

    Theme’s functionality is very poor. It seems that Templatic wanted to create robust business solution but with lack of, I suppose, experience, knowledge and even understanding of WP core functionality, they have failed. Code in the theme’s and plugin’s files is totally mess, even used naming convention is strange.

    Regarding Templatic support I can’t say anything, I haven’t tried to ask for it yet, but after reading previous comments, I don’t even want to.

    I am very disappointed.

    • Mario says:
      July 11, 2016 at 6:28 am (IP: 141.101.93.x)

      I agree, not to mention DB structure.. One note, don’t get your hopes of getting more than 2-3 thousands listings uploaded. DB is full of joints and bottlenecks, and you’ll need a dedicated or cloud solution just to get it running . We were forced to restructure the whole DB in order to work properly.

      As you said Iva, just like the school kids did the theme for their project, with no understanding of WP and finally, no logic behind most of the functions. India style coding.. Lot’s of promises, photoshoped tutorials and in the end, nothing works.

    • Adam says:
      Theme Functionality
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      Have to agree wholeheartedly with these comments. They have the basics of something that could be quite good, but clearly they don’t understand their markets hence their solutions are untargeted and quite poor.

      Take the Villa Rental theme. Hey chaps – the clue is in the name! It’s still geared heavily towards room booking with some “house” bits tacked on. Basics like booking by property instead of person, rental start days and the like are missing.

      The booking engine itself is flawed. As standard a booking, even if paid online, is not confirmed until done so manually by going to the booking “post”. This can lead to duplicate bookings and at least one party being miffed.

      As for the coding itself – just terrible! Mistakes and duplication everywhere. Clearly the developers came from wherever it is in India that they teach copy’n’paste as the first rule of programming instead of writing properly structured and hence maintainable code.

      Support is quite poor too. Off the shelf the theme didn’t work and needed changes to the setup. Getting decent answers is like the proverbial blood from stone.

      Long and short is unless you’re a developer prepared to get your hands dirty with the code then stay away from these themes – they over-promise and under-deliver.

  17. Mark Denny says:
    June 2, 2016 at 6:50 am (IP: 141.101.70.x)
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    I have been receiving the most amazing assistance from Mudassa. Nothing seems to much trouble for this guy and his help has been invaluable in getting my site how I needed it.
    Definitely the company to go to if customer and technical support is what you need.

  18. Mario says:
    May 24, 2016 at 6:07 am (IP: 141.101.92.x)
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    I had the worst experience using Templatic themes. I’m working with WP for 6 years now and have never encountered on such unstable themes/plugin.

    I’m talking about the SpotFinder child Theme with original Add-ons intalled.
    This theme is built to work by itself only! Forget about any other WP plugins as they will probably fail to function correctly with SpotFinder.
    Their core plugin “Tevolution” is a memory drainer and full of bugs. Other overpriced addons are not having accurate documentation and contains many miss guided information, that will draw the user to purchase it just to get disappointed.

    Note that this theme works exactly as it’s displayed on the demo. Everything else you want to get done, it will require a customization of core files which are written in templatic style. Many of the regular WordPress functions get overridden by a theme, causing the conflict with most of the popular WP plugins.

    Note that the bbpress does not work at all if you were planning to have it.

    Overall, you get what you see. The graphics are nice, but don’t expect to have it customized by your needs.

    Support is very bad by my experience. They like to blame hosting providers and other plugins installed, even when there are no other plugins installed.

    • Paolo says:
      August 22, 2016 at 3:21 pm (IP: 108.162.212.x)

      You should have looked into GeoDirectory… We build it to overcome our frustration with Templatic products…

  19. Bob says:
    May 6, 2016 at 7:03 am (IP: 162.158.54.x)
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    Hi Mudassar,

    I’m truly glad and appreciate your prompt support in resolving an issue that needed quick fix. Thank you very much for the great work in supporting folks like us, when we’re stuck. Glad to have associated with Templatic!

    Best,

    Bob

  20. Carrie Grunewald says:
    April 7, 2016 at 9:26 am (IP: 108.162.210.x)
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    I am beyond impressed with the Templatic team. I was a little hesitant to purchase a theme due to the price but I am so happy that I did! The customer support that comes from Templatic is beyond amazing. From simple questions to help fixing and kinks that I ran into, they took the time to help answer my issues and help me get the site to where I wanted it to be. The additional plugins they have that work with all their themes are beyond awesome as well. I couldn’t have chosen a better site to help me get my business up and running. I am definitely recommending them to everyone I know.

  21. Lalit Yadav says:
    March 26, 2016 at 3:54 pm (IP: 162.158.46.x)
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    Worst Theme ever seen, We had a well running website and we purchased a Listing theme from them we had two servers( Development+Live), when we done with the development and moved over live server, theme asked us to purchase the licence again stating that the theme has been used and when we raised a support ticket then it took a long time to resolve, we lost huge business due to this, I will never recommend any product from themplatic.

  22. Billy says:
    February 19, 2016 at 7:22 am (IP: 197.234.242.x)
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    I have been using Templatic themes for about 3 years now. The Directory theme is excellent and their support has been world class over this period. I see them more as partners than just theme providers.

    • Richard says:
      May 18, 2016 at 10:55 am (IP: 141.101.98.x)

      Hi Billy,

      Did you ever have load speed issues with Templatic Directory, my site is incredibly slow even after following all their optimization guidelines, i.e. caching, using less plugins using cdn, nothing so far makes a difference it takes 20+ seconds to load the main page and other pages arent much faster.

  23. zoltar says:
    February 8, 2016 at 4:45 pm (IP: 108.162.210.x)
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    I purchased Directory2 as the promised functionality sounded great (perhaps too good to be true). After having struggled with the theme (and quite a few of the dedicated add-on plugins) for quite a while, the conclusion so far is that there seem to be a lot of serious bugs – especially within the basic database structure – making it difficult to do what the theme promises. The database structure is not wpml compatible (wpml has tested). I really hope that the theme/plugins at some time will be functional…

  24. Edson says:
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    Templatic team provided a great support, better than I expected. Also the theme has great functionalities with an excellent price. They are the perfect company to partner with if you are a digital marketing agency.

  25. Miran says:
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    Templatic themes may look awesome, but when you want to get results from website they are impossible. Demo directory great for if you have 10 customers, but when you have 300+ it will load and load. Themes are not retina ready….

  26. Mike says:
    Theme Functionality
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    I don’t feel cheated, Because I am 100% cheated by Templatic!
    I paid for developer membership and kept renewing my membership hoping that they fix the issues which I am facing but they are taking for ever to do! and everyday I face a new issues!

    Till I lost my customer so I asked them for a refund because their service is not as described, I paid for something which I did not got! The issues and problems in “Directory 2” is a fatal mistakes which preventing the website from working at all, it’s not a small issues to ignore. While “Directory 2” is their best template, so what about other templates?!
    They simply ignored my request and I have NOT take any single refund from them.
    I paid them $300 as membership then renew my membership for some months ($20 per month) and I got nothing, actually I paid my money and kept testing and troubleshooting their template!

    Their template functions specially which build on “Tevolution” are so weird more than complicated!
    I mean I am able to configure everything but there must be a hidden option to miss, like enabling or disabling a location manager for a specific post type, ex: events, listings.

    When I asked for: removing the empty spaces around the map on homepage, the support said it will need more fees because it need PHP tweaks, then I was able to only fix it only by CSS!!
    This is un believable, Their support maybe just a person who write anything without any knowledge, or maybe just trying to keep taking money from customers!

    They had worked hard on interfaces and forgot the core.
    I just shorten everything without details and I can provide every single evidence.

    • Com One Communications says:
      January 21, 2016 at 6:54 am (IP: 108.162.213.x)

      Hi everyone- just adding a few comments here. our company has been in the web development business for 21 years, and we have built over 4000 websites for clients in that time. We also have nearly 1000 monthly maintenance clients, and several thousand hosting customers.

      We are always looking for a core theme or template that can help us with the time line on a project- why code everything from scratch when months of coding is already done for you?

      We use several themes from various companies on a regular basis- and for directory or listing type websites- we use Templatic’s Directory theme.

      I am not getting paid to say this ( because it sounds like a pitch) …. it is BY FAR the best directory theme on the planet. it is powerful- customizable and has so many add-ons I cant keep count. We do find a few bugs now and then- which can be worked out or worked around.

      The challenge with this theme is that is so feature rich, and so many options and configuration possibilitys- that I would really not recommend it to someone who just wants a simple directory theme that is plug and play out of the box. it is much to complicated to customize or configure for most novices. However if you are a developer, or you are a tech savvy customer who doesn’t mind ‘ getting under the hood’ and doing a little work- this theme blows away all the competition.

      This directory can handle the needs of a large directory website project- there are no limitations- you may have to get your hands dirty, but if your looking for a theme that can handle anything you throw at it- this is the theme for you.

  27. Chris says:
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    Terrible support, especially for custom work. They were unable to meet deadlines.

  28. Austine says:

    am so confused about all these comments, i wanted to buy directory theme but i cant handle these bugs am seeing here

  29. Noureddine CHAIB says:
    October 2, 2015 at 9:53 am (IP: 197.117.76.x)

    “Themes are great, responsive design and wonderful HMI and graphics, They are easily customizable to meet my needs. Efficient and fast responses from the staff, Customer support is more than excellent!”
    Prices are good comparing the quality. I will give them 10/10 for all aspects.
    Thank you templatic team for your great work.

  30. Nick says:
    August 17, 2015 at 3:19 pm (IP: 193.158.174.x)
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    I came acros this review of Templatic and found it really helpful to read. Mainly because it shows me and confirms me in my belief that Templatic ROCKS! Nearly all the points where this review from march 2011 (comments started then anyway..) gave few stars have drastically improved, especially the customer service and the functionality.

    I’m not biassed and even very critical since I’m a perfectionist.Still I can really advise everybody to switch to Templatic (and to WordPress, in case you haven’t) because it will definitely make you happy!
    There is always room for improvement but they are working on it constantly and for smaller customizations they are very willing to make you an offer to customize it for you for a reasonable price.

    Before I used Joomla and Sobi. That was Hell. Now I use WordPress and Templatic. That is heaven. More or less 😉

  31. Krys says:
    July 28, 2015 at 4:59 am (IP: 110.143.161.x)
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    I have been using the Directory theme with Spotfinder Child theme. I have also purchased various addon plugins. I find the themes & plugins very user friendly and certainly suited my project. I did need to make some small adjustments to my site and I cannot rate Templatic’s service team high enough in helping me with these adjustments. If there was 11 stars, I would give them. Umar and Sapna have been so efficient and helpful; they truly understand what customer service is. Thank you team, I highly recommend Templatic.

    • Elviera says:
      March 11, 2016 at 9:54 am (IP: 141.101.106.x)

      Good day Krys – may I please see the website you built with the directory theme? I am interested in buying this theme, but still feel somewhat unsure.

  32. Alexandr says:
    July 1, 2015 at 8:13 am (IP: 178.44.181.x)
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    Hello Templatic!

    Many thanks for your professional help and for your very great job in helping me!

    Best Regards,
    Alexandr

  33. Scott says:
    June 24, 2015 at 3:48 pm (IP: 63.117.50.x)
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    Sapna and Dhoval did a great job helping get out website together with small troublehsooting issues!

    Scott

  34. Jason says:
    June 23, 2015 at 11:32 pm (IP: 66.190.143.x)
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    I just wanted to say I have been putting Verdan though many questions (I am not a customer yet). He has been responsive, helpful, and polite answering my many questions quickly. I have been speaking (well trying to) with 2 other directory theme creators with the exact opposite experience. We will be going with Templatic for sure!!!

  35. Atul says:
    June 16, 2015 at 3:20 am (IP: 66.249.82.x)
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    I would like to express my gratitude for the amazing support of the Templatic team. Your support team is incredibly fast in their response. Always help clients to resolve queries in appropriate time & takes extra efforts. I highly appreciated all your efforts & also recommend your thems.

  36. zaggor says:
    May 15, 2015 at 8:22 am (IP: 91.185.160.x)
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    I’m using night life theme for my website for the past one year and one month. in my first year, I didn’t have much problem with the theme and support, however, as soon as I completed a year, they canceled my account and stop giving me technical support. I was told if I want to get a support I need to pay some money. I bought so many wordpress themes from Themeforest and always get very good technical support event though it has been more than 2 years.

    I wanted to get in touch with Templatic support team due to wordpress lastest update. My site went down when I updated the last wordpress theme, however, I couldn’t reach them as they cancelled my account and only way to reach them I needed to pay 1/3 of what night life theme costs.

    I had also a couple of more issues that I wanted to check with them, so I paid the x amount of money and raised all the issues I had. Guess what? They couldn’t fix anything and they suggest that I should hire a developer to fix.

    I emailed to account team afterwards and I kindly asked them to refund my money that I paid last month for the tech support. If I have to hire a developer to fix a simple thing in the theme, what is the point of paying 1/3 of what theme cost each year.

    It has been over a few days and I don’t get any responses from them. Luck of tech and customer service.

    Becareful guys

    • Vedran says:
      July 2, 2015 at 6:12 am (IP: 78.1.153.x)

      Hi

      I was actually one of the Templatic staff members handling your tickets, it didn’t quite go as you say. While it’s true memberships are limited to 1 year, we will provide a new version of the theme if you lose your existing copy or there’s a security issue with the version you have. With that said, support is generally not provided to members with expired memberships. Yearly memberships in general are pretty standard in WordPress these days…

      When it comes to the refund… we confirmed that you’ll be getting a refund soon after you requested it. The refund itself was provided within 7 days of the request.

      Cheers
      Vedran from Templatic

    • Mike says:

      Have you got any refund?
      Because I have paid the Developer license membership $300 and the support cannot fix my issues, even it took 3 months till now and I am still paying $20 per month and they do NOT response about my request of Refund!

  37. Peter says:
    May 13, 2015 at 5:49 am (IP: 83.38.26.x)

    Membership plan is becoming worth less. As pretty much all plugins/features of recent memory, are excluded and cost more!

    • Vedran says:
      July 2, 2015 at 6:00 am (IP: 78.1.153.x)

      Hi Peter

      We are actually working on solving that. Within the next few weeks every Club member will be able to choose a free add-on of their choice. You’ll be able to do this on the 1st of every month!

  38. Erik Gerace says:
    April 29, 2015 at 7:58 am (IP: 50.153.101.x)

    I just wanted to take a moment to express my gratitude for the amazing support of the Templatic Booking System. Your support team was incredibly fast in their response time and had our site up in running in no time at all! Thank you! Thank you! Thank you!!!

  39. nick says:
    April 20, 2015 at 8:34 pm (IP: 172.254.24.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    As always, Templatic and their team go above and beyond to make their customers happy and that’s why I am here and tell everyone about Templatic.

    You have helped me and the multiple organizations that are on the Templatic platform and I am beyond grateful for that.

    Keep up the great work!

  40. Mark says:
    April 16, 2015 at 3:02 am (IP: 79.156.200.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Good, but be warned.
    Having a membership has become less valuable/easy.
    As lots of things are now extra.
    Even layout features, such as tabs and search filters!

    Meaning a web designer cannot just show a client the themes, at one price, as they may choose lots of add-on’s. Making pricing, when using Templatic, too hard.
    Would pay more for an ‘all in’ membership.
    Welcome suggestions on alternative WordPress Template clubs.

  41. Carlos says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Support is one of the worst ive seen. Since this a Indian based company some is lost in translastion.

    Also, the support reps dont use critical thinking when trying to solve an issue. I had a recent issue with one rep who I specifically said I had a issue with events not being submitted using Chrome on a Mac. I got a repsonse saying he found no issue and provided a screencast video. The video looked like it was on a Windows machine. I asked the rep if he used a Mac to test he said no only windows. I a was furious. I specifically told the rep the issue was when using Chrome on a Mac. Again since this is India the time difference makes it hard to get a same day response. So this interaction with the rep took 4 days wth back and forth.

    By the way. Its expensive compared to other theme frameworks and you have pay more money for addons. Also, when you build a website with their theme and addons it ends up having a lot of issues with other wordpress plugin. Also, If you want to switch themes you cant because the addons are specific to templatic themes. So you become entrile dependent on this shotty company. Go to Studio Press using genesis framework. But better framework with reliable code and english speaking support reps.

    • Vedran says:

      Hey Carlos

      Our support staff in India can sometimes misinterpret certain messages which then leads to even more confusion. If you ever feel like you’re not been understood please email me directly.
      http://bit.ly/templatic-vedran

      The same goes for any other Templatic customer reading this comment :)

  42. Godwin says:

    I bought the theme Directory and Child Theme yellow page in fact i have almost all their plugins ..

    I installed the theme everything seem to work good, anyways i had some issues and wrote their support and they always reply but not with the answer that will solve my issues.

    What really pissed me off is my adsense the only way i make from my site, i mean the only way i make money means am really pissed now whiles writing this.

    Adsense only display (Page not Found) or what you are looking for is not found, i didnt say anything and i wrote Google to be sure what the problem is. Google said there is issues with my site coding, i didn’t tell templatic, i went to my hosting and check everything with them and they also said everything is fine by their side now what the hell is the problem ? I wrote Templatic and they said there is no problem with their Theme. but anyhow i was able to know the problem am having is with the theme i mean templatic theme. I paid 189 for wordpress hosting and i thought maybe the problem will be my hosting and i changed the hosting to cPanel which i paid another 89$ and still the issue is not resolve so i know if not my fault or the hosting but its the theme coding somehow blocking the ads.

    my first mistake was not reading reviews before buying, am a new customer at least they should try to help me

    After all my problems i still recommend templatic to my friends which one want to join Club then i later told him to pause for my issue to be resolve first.

    Ok some facts I have Appthemes too after my issues with Templatic i install Appthemes and adsense works well on that, so now you know where the problem is. am not new to adsense to think am doing mistake

    Why i dropped Appthemes, when i saw templatic i fell in love with their themes and i didnt even think twice before buying it

    If you are reading this before buying you might be lucky. Adsense is what makes everyone get money so can you imagine you and adsense didn’t work ?

    i will still post here is my issues has been resolve but if it not resolve i will add more post here and other forums

    Thanks

    • Vedran says:

      Hi there

      There were some issues with iframes inside Text widgets a while back… that could be the reason why your ads didn’t work. In general we don’t have anything against Ad Sense and would never purposefully block them.

      Please contact our support in case this issue is still pending. I’m fairly certain we’ll be able to help.

      Cheers
      Vedran

  43. Tony Spencer says:

    Please Help!!!!

    We installed the Directory about three weeks ago and we have had nothing but problems…

    First, when you try connecting to the Directory from our website (www.myfreedrinkcard.com) it takes 60-90 seconds to load the page. Sometimes it times out and says “page cannot be displayed.” The Directory will not open at all with Internet Explorer.

    Second, when I try adding or editing restaurants in the Directory after every few “clicks” it goes to a blank white screen and I then have to sign in again to access the listing.

    I am at a total loss and hopeful that someone can point me in the right direction. My business is essentially on hold until we can get a resolution to this matter. Thanks a bunch…

    Tony

  44. Sarah says:
    December 28, 2014 at 1:53 am (IP: 175.142.234.x)

    This is my 3rd copy and paste of my problem to get any attention from the developer as soon as possible.

    I installed directory and follow as per the video instruction. THen I installed spotfinder the child theme. THen when I activate the spotfinder, my website goes blank and I cant access the wordpress admin at all.

    I uninstall my wordpress to start over. Then I installed back directory. And error of activating because I have already used the license when i installed before. Now im stuck.
    I tried reinstall wordpress many times. BUt all came the same after i activate spotfinder.

    Please help me solve my problem. I spent a lot on the theme and I already subscribe for the service for installation but so far no update or reply.

  45. Jarrettbro says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I must say that they came out with a theme “Directory” probably to early but they were always there to back up there product! It has turned into one, if not the best themes in the directory category available. Keep in mind that with a good theme can be customized to fit individual needs. I would never want a website that looks like everybody elses and “Directory” allows me to do just that!

  46. Akhilesh says:
    November 5, 2014 at 10:25 pm (IP: 117.253.215.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I am feeling cheated . I bought their theme. I was never able to setup a functional website. So many functions/settings do not work. They lure the customers by looks and design of their themes . But when you purchase the theme, you find there are lot of bugs in it. Even simple looking settings which has ‘tick-enable/disable’, may become biggest problem for you.
    It seems that they have part time support members.When you ask the support team they reply you after 24 + hours and in next 24 hours you can not expect more than two questions. You will never find the solution. Their last answer (after wasting your 2-3 days time) will be like this ” It is coded like this, It requires some css as well as php changes, I hope you will understand.”

    • Vedran says:

      Hi Akhilesh, I’m sorry to hear you had such a crappy experience with Templatic support. Our staff members are actually all full-time employees, we don’t have any part-timers.

      In general almost all replies are handled within the 24h time limit (usually much faster), but there are exceptions. For instance, during holidays (like Diwali) support times are noticeably longer. If you submitted your query during that time… I see how this could have happened.

      Assuming you’re still a Templatic member I recommend you contact me directly the next time you submit a query inside Helpdesk/forums. Send me the ticket ID/URL over email and I’ll make sure it’s handled as fast as possible. My email is available here: http://bit.ly/templatic-vedran

      Kind regards
      Vedran

    • Peter says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      This brings back memories..

      I paid hell and seated to get data to fill up my directory theme.. I was so excited, and only to find that the whole thing kept crashing.. data not showing etc…
      and in the end gave up.. This was like 1 year a go, I though things had improved lol

  47. Ligeirinho says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I just bought the Templatic club, and hope despite the many negative reviews I hope to have no problems. I know it is very difficult a project that meets all but I believe that with patience and dedication I’ll get to customize the best possible way. Thank you

  48. Christoph Nagele says:
    October 10, 2014 at 6:34 am (IP: 120.146.158.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    It took me quite some time to understand the complexity behind the Directory Theme and all its functions and features. It was quite overwhelming at first but after I figured out the structure I had many Aha moments wondering how EASY it actually was. At the end of the day it is one of the MOST COMPLETE Directory themes that is out there.

    SUPPORT
    So far I had never experienced anything like the Templatic Support Team. Many websites pride themselves of fantastic support just to learn that their idea of support is different from the original meaning of fantastic. NOT TEMPLATIC. They exceeded any expectations I had from the application and support. I filed many, many tickets and expected any day a reply telling me to bugger off. Instead, in the utmost professional way all tickets were resolved to the dot. SIMPLY UNIQUE ! And when you handle a complex subject like a directory you need a strong support team. Literally.

    CONCLUSIO
    Would I do it again ?? YES, YES, YES, YES, in a heartbeat. The application is permanently developed further, all features work perfectly, and knowing that you have a support team you can RELY ON, is simply priceless.

    THANK YOU TEMPLATIC.

  49. Rinaldy says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ve just found this review when I’m disappointed, I’ve should have know better before buy. Bought City Guide on May 2014, still have many problem until now (seriously pissed me off), but Templatic still releasing new themes while the old one is still unstable.

    It’s too bad there’s no refund policy, they said all sales are final, now I’m struggling try to not regret this just by always asking and asking in the forum and helpdesk via ticket (oftenly error, already logged in but still asked to login again and again). I don’t need any customization (most of Templatic themes looks beautiful), I just need it works well.

    • Vedran says:

      Hey Rinaldy

      I’m sorry to hear you had such a bad experience with your theme so far. In case you experience more issues with with either forums/helpdesk or the theme, please contact me directly, I’ll do my best to help.
      My email: http://bit.ly/templatic-vedran

      Cheers
      Vedran from Templatic

  50. Ruddy says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    For those readers of this forum review, do not think twice of using Templatic themes. It’s a great bargain if you are a developer to snap all themes for a good price. But if you’re an individual who just need 1 theme/template, you are obviously in good hands too if you need Support! Likewise for the support, although it’s not instant, you can expect a reply no later than a day. Usually within a few hours, you should be getting a reply from them. All replies are to be made at your personal Templatic account under (Support tab>>Helpdesk>>Ticket History), although you will be receiving a reply at your email inbox, no replies can be made there.

    A point to note, there isn’t any prefect out of the box solution for those who wish to make a customized website. If you need customization, obviously you need to tweak. And when tweakings are concerned, there might be issues that comes along at a later part.

    Through my experience, if your site is a single site installation, it is more easier to keep track. But for multisite installation, as a form of advise if you use perhaps 1 theme from Templatic on 1 of your subsite/subdomain. Do NOT! Network Activate the plugin. When you already install the required plugin, make sure you only make a localized activate; activate plugin from individual/subdomain dashboard that you already have the templatic theme installed and not the “Network Admin”.

    My Honest Review:
    i) Theme Functionality: Not Perfect but Very Robust! Might be onfusing due to extra theme and plugins used in order to make the purchased theme work.
    ii) Theme Graphics: Many thoughts has been put in, Simplicity & Very Professional!
    iii) Theme Pricing: Very Reasonable!
    iv) Theme Support: Very Knowledgeable! Although not perfect, has a very good grasp of english…which is obviously very fine with me and which also makes us human! But most Importantly, Very very Helpful & Smartworking!

    In conclusion, I’m not related to them but I am a satisfied customer at Templatic because I receive great support from Templatic. Umar has been a great chap at the support frontend; Very Friendly & Patience! Vedran has also been very very helpful in the beginning when the ticketing system is still in place. And lastly not forgetting the developers / technical support to troubleshoot. So likewise at times, if an issue is too technical, the frontend support will revert to Technical Support. No companies or organization is perfect but Templatic themes are worth-it to be used and the Team at Templatic is worth the time to communicate with! The only way to have a ticket solved completely, actually starts from the end-user/purchaser to lay out the issue proper and clearly. It took me almost 3 weeks & 48 replies to have all the issues resolved, as at times, one issue will lead to another issue that lurks out.

    Just a Suggestion though:
    1) Your ticket system can be improved further. Make the Ticket History more visible, by making a tab under “SUPPORT” and inside “MY DASHBOARD/MY ACCOUNT” rather than one needs to scroll down the page; by navigating to >>Support>>Helpdesk.
    2) Although it retains customer visit, back to their Templatic dashboard and pushes or perhaps maintain your website ranking, If you could actually allow a reply directly through the email instead of Templatic Dashboard, it would be more abreeze for customers/clients.
    3) A log of what has been rectified during the troubleshooting process would be great!
    4) Please make available file uploading eg:images. So that when customers addresses an issue, they can attach images of what they are experiencing or viewing. Because some users might not be able to explain in detail or in web jargons and that might mislead the rectification process at both end. And then frustrations might just succumb.

    So guys, Keep up the good work! A promising organization!

    Rgds,
    Ruddy

  51. Dan says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I purchased a few templatic themes.
    All are shameful with the horrible amount of bugs.
    The support team do their best to solve but code level is absolutely horrific.
    Don’t buy if you have any other options.

  52. Kat Peters says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    You advertised a great product and customer support. The product is great but your support is the worst I have ever encountered in a company. The worst and most inane answers to simple questions for help on our website. We will be thinking hard about removing the Templatic theme from all out sites and having VISA do a chargeback of our purchase from Templatic. This company could be a great one, but its owner and manager are pathetic individuals who do not know how to run a simple business.

    • Vedran says:

      Hey Kat

      Because of the language barrier sometimes our support staff needs a few replies to get to the bottom of the problem. However they do fix it in the end. Do you mind providing a link to the thread/ticket where you received these crappy replies? I’d really like to see what went wrong.

      Thanks!
      Vedran

  53. Boipelo Frank Nthawe says:
    August 12, 2014 at 6:06 am (IP: 213.193.45.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Templatic theme are the most complete solutions out there. Being a start-up makes life easier for me to implement such solutions at the right price. Being a member even makes life more simplier. Am also quiet impressed with the service and support i get from them.

  54. michi says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    We bought Directory Theme for a business directory and are very satisified. We tried a another theme before and changed to directory theme because it has much more little features as the “send to friend”, “send inquiry” and “add to favorites” buttons in the listing items and many further features.
    Another important point is the support. The Support was very friendly and fast, when we need it. I really can recommend this theme, the theme is worth its price. Good work!!

    • Moris says:
      August 11, 2014 at 5:11 pm (IP: 88.188.146.x)

      Hi Michi,

      I’m very curious to see the website(s) you’ve built with Templatic Directory. I think I could learn from it. Please, would you mind to post a link ?

      Thanks,
      Moris

  55. Moris says:
    July 20, 2014 at 8:37 am (IP: 88.188.146.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    My experience with Templatic in a few words…

    Bought Directory more or less 6 months ago

    Many, many, many updates and EACH time, EVERY updating time = New Problems :(

    I am tired, exhausted…
    After 6 months, still not possible to go online…
    Last updates, new problems… Patchs provided for previous updates do not apply anymore… Something went wrong on IE in the past ? Now solved… But you get a new problem on Chrome (and so on…). Now it takes me 2 mn to load my page on Iphone ? (try it here : http://var.cmieuxici.com/offres-privees/), I’am just told everything is allright!

    Very difficult to get someone (support) real attention at Templatic. I do confirm: first of all Support makes you feel they do more than anything possible, but still tell you everything is allright while it is not. You feel like a fool inventing problems just to disturb them… Very frustrating.

    Pricing is correct, but if you have to count with time and energy you have to invest in this to make it work, price is getting so high that you dream of having paid 5 times the same price for something which simply… worked out of the box! So many DAYS of energy and hard work lost…

    Well, frankly, if I had to start this project again, I would think twice before choosing Directory.

    • Vedran says:

      Hey Moris

      We had a discussion about Directory on WPMayor so there is no real need to repeat it here. As I mentioned there, if there is anything I can do to help; even if it means a full refund for the theme…. send me an email and we’ll figure something out.
      Email: http://bit.ly/templatic-vedran

      Cheers
      Vedran

    • Moris says:
      August 5, 2014 at 2:22 pm (IP: 88.188.146.x)

      Well, pretty strange… my last post here just disappeared ! Might be a bug… (Let’s hope this one will not disseappear…)

      So, I was saying :

      @ Vedran :
      – I posted here before posting on WpMayor (but since it is moderated here, it was published later)
      – When you say “full refund” : do you mean indemnisation of the 7 months work I’ve invested on this project ? Or do you just talk about Templatic Directory theme fee ?
      Proposing a so called “full” refund is no solution, and you know it.
      Talking about solutions : Templatic’Support did not provide me with any solution for the multiple problems I had to face with last updates. They just kept me in the obligation to demonstrate day after day that the problems were not solved… And, as a matter of fact, they were not. Then, they just closed the tickets with mention “no answer from the customer”!
      Consequently to this lack of support i had to downgrade to previous versions to get my website back to something acceptable.
      Now, I am facing a new problem : it looks that my Templactic Directory is no more compatible with Safari. So, I oppened a new Templatic’Support ticket 2 days ago, and I hope some help from Templactic’Support.
      Till now, I’ve got one real answer, but no solution.

      Well, what I intend to do here is just to share a live experience of Templatic Support. Ain’t I ?

      Regards,
      Moris

      @ Lucas & Chris : Just a matter of curiousity, would you be so kind to provide us with an URL to the websites you built with Templatic Directory ? We could learn from your positive experiences, couldn’t we ?

    • Moris says:
      August 11, 2014 at 5:23 pm (IP: 88.188.146.x)

      @Vedran

      Well, I noticed you do not answer my question about indemnisation. Never mind. But I noticed too that the Templatic Directory bug with Safari is still not addressed neither by you or Templatic Support 9 days after submitting a ticket to Templatic (!).

      You wrote (just here above) : “…if there is anything I can do to help…”

      Well, looks to me there is something you could do to help… Templatic ?

    • Moris says:
      August 12, 2014 at 8:15 am (IP: 88.188.146.x)

      @ Vedran,

      Templatic Support finally solved the problem. (Code issue). I am gratefull to you and to them.

      What I deplore is that it took so long…

      I believe that everyone at Templatic do their very best to make it work. But I believe too that Support should improve their trust in customers. We are not here only to bring them problems…
      If they could give us a little more confidence, that would save time, energy and “nerves” to everyone, and that would help to build up a more constructive cooperation.

      However, thanks to you and to Templatic Support, I should be able to launch my website now.

      Regards,
      Moris

      PS: for other readers, I would still choose Templatic Directory if I had to start this project again ; but, just a piece of advice : if you have to customize a lot, do not update too long…

  56. Lucas says:
    July 14, 2014 at 2:06 pm (IP: 189.6.113.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    The support provided by templatic staff is really good.
    In most cases they answered me fast and i had solutions in about 98% of them. The last support i had from you was really excellent! I had a quick response and the problem was solved quickly.
    My theme is job board
    Success!

  57. Chris says:
    June 12, 2014 at 6:51 am (IP: 122.151.250.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I had been looking for something that met my desired needs. Yes – there were a few, but having wasted money on poor design, unfriendly user interface and what is perhaps the most important this SUPPORT! On one particular purchaser the theme had such major faults (even not sending out emails) and when I contacted the supplier I was told “Yes we’ll take a look at it” but like so many other “designers” that never happened. Even after 2 months of asking.

    Fortunately that’s when I found Templatic.

    I have been using their theme “Directory” for a while now and I can say that, it is without a doubt, the best theme I could ever have hoped for. The support, when asked for, was there with incredible speed.

    Any problems I did have were solved with absolutely no delay and were expedited in a professional way, despite the fact that it was invariably my errors that caused the problems in the first place!

    In building my current site Templatic were of such a tremendous caliber that I wasted no time in upgrading to a higher license.

    They provided me with theme to create a site that is EXACTLY what I was looking for. But I do understand it’s versatility without being judged solely on my needs!

    New plugins are released frequently and have obviously not been created without a lot of thought.
    I will have no hesitation in the future of obtaining themes, or plugins form.them..

    So I say – Templatic rocks!
    Chris

  58. Edward says:
    May 20, 2014 at 3:06 pm (IP: 97.94.181.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I bought Geo Places about 2 years ago. The theme is laden with bugs. It is constantly updated, almost every two weeks, sadly it seems whenever they fix a problem they manage to create new ones. The english used on the website, especially the forms that your customers are supposed to fill, is terrible; no understanding of basic english usage or grammar. The support is decent and they do try to help, but it is clear they have no real professional coding education. This is definitely not a professional level theme and unless you code and you intend to use it just as a base for your own theme, stay away.

  59. Peter Ciriello says:
    May 16, 2014 at 12:10 am (IP: 23.242.73.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Stay far away from Apex theme. It looks pretty but – nothing is as promised with the customization or the theme.

    1. First off, you couldn’t get help from this company if you tried. They encourage you to use the forums, but in reality, Apex has no search results and no comments.

    2. Half the items don’t work. It’s very frustrating and the code must be really sloppy.

    3. Theres no specific instructions for the Theme.

    4. The custom CSS code activation has been left out so even if you were going to write your own css as I did, there’s no way to activate it.

    Stay away, for your own good.

    • Vedran says:
      May 24, 2014 at 4:37 am (IP: 93.136.61.x)

      Hey Peter

      It sucks to hear you had such a sucky experience with Apex, but the stuff you mentioned isn’t really true.

      1. Yes, you can get help from us. Helpdesk, forums, email, contact form, even Facebook and Twitter. We reply everywhere. Apex is our newest theme so there’s not a lot of support queries for it. However, the forum is there… whoever submits a thread inside it will definitely received a reply (few people already did).

      2. While it’s possible some stuff doesn’t work, you didn’t mention anything specifically so it’s hard to say what’s going on. These are the kinds of issues best handled by support.

      3. Yes, there are. Apex has a theme guide like any other Templatic theme
      http://templatic.com/docs/apex-theme-guide/

      4. Custom.css in Apex is active by default, no activation is necessary. You just write your class in Appearance -> Custom CSS Editor and it will take affect right away.

      Regards
      Vedran

  60. Richard says:
    May 9, 2014 at 11:24 am (IP: 86.161.56.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I can’t say enough about the quality of service which I have received from Vedran and the team at Templatic. I am new to WordPress and have greatly appreciated the endless patience and generous assistance which I have received. Some people think that because something is on line it should be free, well the modest cost of the Templatic themes belittles the high quality of service which I have received. Even though my site is up and running I will not have any hesitation in renewing my licence as I know I will receive prompt and courteous assistance. Thank you, from a business man who just wants stuff that works! Keep developing great themes.

  61. Vic says:
    May 6, 2014 at 11:54 am (IP: 177.227.134.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I bought the Directory theme from templatic because it is one of the most complete solutions out there.

    The theme is great as it offer a lo of functionality, but the documentation is a bit sparse and not very specific in certain points.

    After configuring the theme, I got problems with the newsletter widget that some times works and some others not, specially if you have more than one newsletter forms on the same page, that is why I solve my problem by using a plugin for this which is more stable and has more configuration options.

    Send to friend and send inquiry forms actually don´t send any emails even though other email triggers works.

    Support in forums exists, but some support guys whether they do not understand english very well or they just go around the bushes justifying why it works instead of answering direct problems or accepting issues. However some other folks seems more friendly but I always read in their comments justification about their work and making strong emphasis in the pros and good things they do.

    I think one of the weakest point for templatic is the support and the coding practices. After reading this review and comments I also agree that the code is poorly written and not easy to change and the theme still has bugs which in my humble opinion should not exists any more but it seems the devs perspective is different from the customer perspective.

    the theme is still good, but those problems make a harder and pain configuration stage and you can´t just jump into configuring and kicking the site up and running for public release.

    Personally I would think twice again in buying a templatic theme. Howerver I know they make a good effort.

    • Vedran says:
      May 24, 2014 at 3:58 am (IP: 93.136.61.x)

      Hey Vic

      I’m sorry to hear your had such a crappy experience with our support. We’ve been working on improving it for quite some time now, but yeah… the language will probably always be a problem. Good news is that we’ve recently hired another European staff member (Luka) meaning that these things will become less of an issue with time. Luka brings the total number of employees outside of India to 4.

      In case you read this reply, know that I’m always reachable (regarding any issue) on the following email
      http://bit.ly/templatic-vedran

      Good luck with the site!
      Vedran

  62. Mark says:
    April 4, 2014 at 3:26 am (IP: 88.11.134.x)
    Theme Functionality
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    Theme Support

    We are really happy with Templatic and that’s rare, with lots of our IT
    They do impressive themes, that’s clear.

    But have a better future, now they are largely focusing on one horse. Their amazing Directory, with it’s new Child themes.

    There are bugs, support can get confused, and they may ban IP’s a bit quick on the forum. When one gets a bit frustrated. But that can be said for all software suppliers. And they now have a feature that updates their themes, which saves so much hassle (many recent ones).

    However they are there for support issues, quick and patient. Even if their member area forgets we are logged in, too often. And much more importantly, flexible and honourable, when outside the support limitations. Or as we have noticed, elsewhere, even licencing.

    Helping ‘far above the call of duty’, on a real old ‘heavily customised’ theme of theirs recently, with a bug. Which a client desperately wanted to continue using. And couldn’t simply be updated.

    Their reputation is important to them and they appear to be/are, nice people. Especially when it matters.

    They are sure to ‘think as a user’ more, in future, with our past moans. Allowing their software to connect with at least one of the major portals, in the industries they make themes for (e.g. Hotels/Holidays/Property). No one likes double entry or manual stock control, to run their business/site.

    Giving them the last piece of the puzzle, in making them a great choice. Especially if a potential member, looking to the long term. Not that even a single site user, wants left out in the cold (finding their theme unsupported). And they look like a rising star.

    Keep it up, think how we can use themes in the real world and allow us much customisation as possible (outside your fantastic Theme auto updates process)

    And we will be happy

    • Vedran says:
      May 3, 2014 at 6:58 am (IP: 93.141.110.x)

      Thank you for taking the time to write that Mark, we really appreciate it.

      One thing I must comment on are the IP bans. I’ve been with Templatic for 3 years now and I don’t recall ever doing that. We did however delete several topics from one member just the other day, but that happened after you posted this comment.

      Good luck with the site!
      Vedran

  63. Katherine Canto says:
    April 3, 2014 at 3:20 pm (IP: 186.73.22.x)
    Theme Functionality
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    Theme Support

    Is your support is so great, why my IP was banned from your support ticket website. As someone said, i had several weeks chatting with you support guy Umar and now it looks like I’m banned from your entire website, i cant even enter templatic.com. Do you have a refund policy?? because that’s what i want, my money back!!

    • Vedran says:
      April 4, 2014 at 6:15 am (IP: 93.138.65.x)

      Hi Katherine

      I checked your account and it isn’t blocked. I even tried logging in to our member area as you – worked great. I’m not quite sure why you can’t open templatic.com, but the issue should be resolved with clearing cookies/cache. You can also try using a different browser; that should help for sure.

      If you want to inquire about a refund please use our contact form (templatic.com/contact).

      Regards
      Vedran

  64. John Rig says:
    March 10, 2014 at 5:54 pm (IP: 172.254.7.x)
    Theme Functionality
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    Theme Support

    Although i have purchased many premium themes some from larger companies and others from individual developers at themeforest I have never come across a wordpress development company as careless as Templatic. Having bought two of their themes most recently the directory theme i am convinced that they just don’t care about their reputation or the product that they put out on the market.

    Theme Function = 1 Star because about 20-30% of the theme doesnt function as advertised. Core theme and updates are bug ridden and updates to address bugs are bug ridden.
    Theme Graphics = 6 Stars so average.
    Theme Pricing = 2 Stars because for the bug ridden product they put out it is extremely over priced.
    Theme Support = 3 Stars There is decent/okay support. It seems to have gotten better since i purchased the first theme from them years ago but with themes that are coded so badly the support team doesn’t seem to be able to keep up with the issues and questions.

    1) Anytime i have purchased a theme from any other company or person bugs have been methodically addressed. With templatic each update they put out to address issues in their themes contains numerable other bugs.

    2) It seems that they test their themes on users rather than testing them in house before releasing them for people to use. Its become a running joke on their own forum where users regularly start a thread asking if its safe or not to update and almost always it is NOT.

    3) If your lucky and know any coding expect to spend hours trying to fix their coding/loading/speed and functionality issues.

    In the end their themes may look good on the outside and they tout them as having certain functionality but in reality if your looking to have something functional your out of luck.

    • Guest says:
      March 17, 2014 at 8:12 pm (IP: 178.18.17.x)
      Theme Functionality
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      Man oh man Templatic what a scam. Their tech support barely understands clearly worded questions and half of the time they give you completely unrelated answers. I think its their way of just avoiding answering questions in hopes that you’ll just give up. Some guy/tech support rep on their forum named Umar literally does not understand 60-80% of questions people ask of him. To add to this their themes are a disaster.

      I once made the mistake of creating a support ticket and gave these guys access to my hosting plan and guess what happened. Suffice it to say they cost me more money by taking down all the sites on my network then it would have cost to get a legitimate coder to create a directory theme from scratch.

      Vedran if you actually read this do yourself, your brand and your customers a favor and put some of the money you are taking from these unsuspecting theme shoppers and put it back into your products. Hire coders who are truly Good at what they do and know how to optimize and debug before you hastily put out a theme.

      Yes i know it will hurt your bottom line but at least then i wont have to warn every passerby who is interested in templatic of all of the issues they have to face with your service.

    • Vedran says:
      March 22, 2014 at 5:21 am (IP: 93.138.36.x)

      Hi John

      Even though your comment doesn’t exactly make us look good, I am happy (and grateful) with the fact you provided details on why you feel this way.

      The fact is, Directory is a bit problematic for us at the moment (as I mentioned here before). I wouldn’t go as far as saying 20-30% of it doesn’t work (especially the core functionality), but it’s definitely not ideal. With that said I don’t feel like we’re sweeping the issues under the rug, and we’re definitely not careless about our reputation. If we were, I wouldn’t be writing this comment. Issues with Directory are getting fixed all the time – that theme is the primary focus of the whole company.

      I would also like to address what you mentioned about testing. Themes are tested in-house. It’s just that it’s virtually impossible to account for every variable that comes up in the real world. There are thousands of server configurations, some that work poorly with WordPress in general, let alone a theme as complex as Directory.

      When people ask whether it’s safe to update it’s almost always related to customizations. We say “No” when the users site is clearly customized. In such cases additional measures must be taken in order to properly update the theme; you can’t just overwrite all theme files.

      If you’re prepared to give Directory another try (assuming you’re still a member) don’t hesitate to get in touch
      http://bit.ly/templatic-vedran

      Cheers
      Vedran

    • Vedran says:
      April 4, 2014 at 6:28 am (IP: 93.138.65.x)

      @Guest (submitted on March 17, 2014 at 8:12 pm)

      I don’t see how Umar’s inability to understand your questions makes this a scam. Sure, it can make us look incompetent, but a scam? Come on…

      While I do trust you when you say there were problems with our support (you wouldn’t be posting this otherwise), it’s hard for me to believe we managed to do any real damage on your server. Hosting companies create daily backups and can restore a site within minutes. I don’t see how anyone could have made a blunder so big that the damage was irreversible.

      Lastly, there are multiple ways in which you can contact us (emailing me directly being one of them). I don’t see why 1 problematic employee would have to stand in the way of you getting support.

      Regards
      Vedran | http://bit.ly/templatic-vedran

  65. Guest says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    A word of warning – do not buy templatic themes. The coding is diabolical, they are full of bugs, advertised features do not work and you will never go live and waste months of time

    There are over 8000 forum topics for Directory alone – stay away – even templatic admit its broken but continue to sell to unsuspecting customers

    They have a private forum for very good reasons.

    Buyer Beware

    Never Again

    • Vedran says:

      We addressed there are issues with Directory, but never said it’s broken. The theme is being updated regularly and all reported issues are being resolved. There are so many topics inside the forum because the theme itself is extremely popular.

      If you opened the forums you’d notice we’re on top of things and are addressing issues as they come. To be honest, you sound like someone with a nulled theme who’s frustrated because he can’t access the forums and get support.

      Regards
      Vedran

    • fred says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      WARNING directory and spot finder are not compatible with WPML, event if they claim it is. The coding is deficient, there is a tone of problems with their own plugins compatibility. After waiting for more then 4 months for them to fix all the compatibility issues I decided to give up. Every fix (update) they installed was causing more problem. There is no structure in their coding, and there is a big language barrier and its being reflected in the codding. Its a nightmare and I don’t recommend this company to anyone.

  66. Josef Davies-Coates says:
    February 6, 2014 at 11:08 am (IP: 188.222.102.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Templatic seemingly have some good graphic designers, but their code is terrible and customising their themes is a complete nightmare. I decided long ago to never use any of their themes ever again.

  67. Tom Dixon says:
    Theme Functionality
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    Theme Support

    I have been nothing but impressed with your company since I joined a month or so ago – first class all the way! amazing help desk support (not to mention super fast) and fantastic customer service! Keep up the GREAT work and please do not change a thing. I will be recommending you to any/everyone that I know who is thinking about building a new website.

    • Vedran says:

      Glad to hear that Tom! I hope Directory continues to serve you nicely. We’ll be especially focused on it during February and plan to make some cool changes; one of which is a permalink settings area which will allow you to remove those “listing” or “listingcategory” slugs from URLs. It’s something quite a few people request.

      Anyway, thanks for the comment!
      Vedran

  68. Birgit says:

    Hello to support Team of Templatic,

    many thanks for your professional help and for your very great job in helping me!

    Kind Regards
    Birgit

  69. Tammy says:

    Hi everybody!
    I’m thinking about of buying the theme Emblem Directory, is there anybody here already have experience with this theme?

    I’m getting touch with a staff from Templatic, she/he was very friendly and patient with all my questions, thank you very much!

    So far, the theme seems good for me, except the Home Page design is a bit out of date, the only 3 levels of website tree structure is not so pratical for me . And I’m also worry about if it is really responsive, as I did a research, there are many many themes in the market are not responsive!

    However, it will be great if I could get some opinions and some informations from you before the purchasing :), thank you very much in advance!

    I would like here to thanks again the friendly, patience and professionalism from Vishakha!

    Warm Regards
    Tammy

    • Vedran says:

      Thanks for the comment Tammy! I’ll send this to Vishakha, I’m sure she’d like to see it. :)

      Directory is our most popular theme at the moment, but it’s relatively new so I doubt you’ll get any responses here. Emblem on the other hand is the first child theme for Directory. It basically enables a cooler design.

      If you’ll have any specific questions about the theme please send me an email and I’ll do my best to help out
      http://bit.ly/templatic-vedran

  70. ari says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Simply put, Templatic keeps my business GOING. There is no other turn-key solution for small to mid-sized business on the market.

    Their products are great and their support is fantastic.

    • holly says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      What is with these fake reviews? A perfect rating? There are DOZENS of other far better ‘turn-key solutions’. Turn key means it will work right away when you turn it on basically, templatic themes require an extremely unusual amount of troubleshooting to function properly. Hardly turn key.

      Templatic is known for having extremely bad customer support who take days to even understand your original question due to most of them having poor English communication skills. Their forum will simply waste your time for days before suggesting you submit a support ticket. When you submit a ticket you will deal with customer service who have technical knowledge but also POOR english speaking skills, taking yet again days to understand your original question. In ONE support ticket …the same representative would continue to ask for my FTP details every 2 days even though they were provided in the original ticket!

      Templatic please refrain from using spammers to rate up your business…these posts are filled with false claims and always give a perfect rating. The purpose is to offset the extremely low ratings REAL customers have given Templatic. Templatic is still rated VERY POORLY only 5.8 out of 10 – even with these suspicious spam like reviews giving them perfect ratings.

      In summary templatic themes are heavily overpriced and filled with sloppy coding errors (some which will take them WEEKS to correct), terribly slow and inadequate customer service AND the company engages in shady business practices such as spamming.

    • Vedran says:

      Hi Holly

      While I can understand how you could have had a bad experience with our services, assuming everyone else did as well is a pretty big leap. I can safely say that most people have a good experience with our services and products. The people commenting here aren’t doing so because we told them. Templatic is now around 5.5 years old. We’re bound to make someone happy… even accidentally :)

      The themes (or the service) aren’t perfect, it can always be better. However, as long as the theme gets the job done, it doesn’t really need to be perfect to leave a good impression.

      What I find interesting is that none of the people here with bad experiences decided to contact me, despite my constant requests. You all have this negative image of Templatic and just won’t allow it to be changed.

      Yes, the support was shitty a few years back. But there is a reason all these people are praising it now. We knew it was shitty and we improved it. The company hired people outside of India to help with support (myself included) and it did help. Also, those that struggled with English in the beginning also got better.

      If you’d like to have a proper discussion about this, I’m always available at
      http://bit.ly/templatic-vedran

      Cheers

  71. holly says:
    Theme Functionality
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    Theme Pricing
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    Sorry but it’s now 12/21/2013 and even new templatic themes are filled with a HUGE amount of ridiculous coding errors.

    To templatic – consider lowering your prices to match some of your competitors. They do much better work for much lower prices, that’s the main reason why everyone feels so ripped off with your products. Even your massive number of bad reviews does not even accurately portray just how bad your products really are.

    Not all theme developers offer a refund but some do. If templatic offered any kind of refund you would see an alarming turnover rate.

  72. Wendy says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I paid $299 to buy the Templatic bundle and it is the worst $299 I have ever spent. I really wish they would give me my money back. The themes look beautiful on their website, but when you try to use them you quickly realize how badly coded and made these themes are. There is bad English everywhere that you have to be a software engineer to find to fix, then there is the avalanche of spam mail because of bad coding, then there are the myriad of omnipresent bugs that do spontaneous damage everywhere. I feel cheated out of my money. I did not find one single theme that worked properly. I wasted my $299 and dozens of hours trying to fix theme problems. Never again. Be forewarned. Worst experience with themes ever, and I have over 100 websites. Stay away … stay FAR away!

    • Vedran says:

      I’m really sorry to hear you had such a bad experience Wendy. Would you mind contacting me directly about this? I’d like to hear exactly which problems you faced during your membership. I’m 100% sure we’ll be able to do something that will help remedy the situation (at least a little bit).

      You can get my email from here
      http://bit.ly/templatic-vedran

      Thanks!
      Vedran

    • holly says:

      None of the themes work out of the box, I’m sorry for your bad experience (which I and countless others have shared) but thank you for voicing this so that others don’t get ripped off. Your review is a completely accurate description of their products.

    • Amit S says:
      March 10, 2014 at 8:06 pm (IP: 96.44.189.x)
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      Theme Support

      Wish i had read this a while back. I wasted so much time with their themes.

  73. arbnori45 says:

    Hello, I want to buy Directory theme, have any of members buyed this theme and used, because i want to take opinion of others, i don’t know much about this theme so will be good, if you give me some information, or any business theme directory alternative ..??

    • Amit S says:
      March 10, 2014 at 8:08 pm (IP: 96.44.189.x)
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      Save yourself some time and money and buy any of the popular directory themes from theme forest. I have used business finder and that one is much much much better. It has less widgets and no multi-city but at least it WORKS.

  74. Ange says:
    October 28, 2013 at 5:28 pm (IP: 108.228.101.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Recently, I have been pleased with the way the assistance of the help desk has improved. They have always been responsive, but I like the way they listen better. The second theme, which I bought about a month ago, has improved on functionality and improved greatly on the look of the theme. The issues I’ve had have been minimized because of the support the community forum and the assistance the help desk provided. Since purchasing my first theme in 2011, I have seen this company improve, and think I can finally recommend Templatic overall as a good company to purchase a custom theme from.

  75. Shanaeya Silas says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I just wanted to thank Motaz for helping me select the Automotive theme and for helping me figure out which package to purchase. He was very helpful with getting my site setup. I would also like to thank Mudassar for his help with my website and for showing me how to figure out how to setup my site as well.

    Overall I thought the support team was helpful and I recommend purchasing a theme from Templatic. Thank you.

    • Vedran says:

      Thank you for this Shanaeya!

      Considering most comments older than 2 years (here on themegrade) mentioned our support in strictly negative connotations you have no idea how nice it is to see all these new (positive) comments.

      I’ve been saying for a while that our support improved greatly over the years. Now…. I have proof :)

      Stay awesome
      Vedran

  76. Davide says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Templatic themes are a bit complicated but they have really high-end functionality. It’s hard to find other plugins doing what they do. I think their support staff is one of the best. thanks

  77. Francisco Contreras says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    My best experience with templatic, although we limited the language barrier even so always treated me excellently, the theme is very functional but best of all and I emphasize on any company is that you get support even on customizations, few will offer this service.

    They are a great team, highlighting the work of Vedran with various customizations. economic cost is really when you realize the great technical support, worth every penny what they offer.

  78. Kevin says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’m a wordpress noob,
    but sure thing this themes looks great.

    I’m using their Realtr,
    Well,
    to be honest, they still need more improvement for the themes functionality, but i believe they are working on it. :)

    Graphics, looks great for me. Price well reasonable. 😀

    I like their support,
    somehow it feels quite weird after reading other’s review about templatic’s bad support.
    well honestly, sometimes it takes a long time for them to responses, but they always give me good responses for any problem i’ve met..

    So,
    it’s worth to buy.. 😀

    • Vedran says:

      Thanks for the feedback Kevin!

      Some of the replies here are very old, our support has improved greatly over the years. Not being native English speakers is still a bit of a problem, but just like with support in general, we’re getting better every day!

      Good luck with your Realtr website!
      Vedran

  79. Bastien says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ve purchased the 5Star theme from templatic a bit over 1 week ago, and so far it has been a pretty good experience. Their customer service is really great, and the theme end up being quite good looking, very happy with the design for the price I paid (69€). Only downside would be the fact that many addons have compatibilities issues with the theme so its a bit of a pain to get what you want sometimes (lightbox for instance).
    Beside this, it’s a good experience over all, and surely a very good value for money !

    • Vedran says:

      Thanks for sharing your experience Bastien! I’m happy to hear it was positive for the most part.

      Good luck with the site!
      Vedran

  80. Annonymous says:
    September 5, 2013 at 6:45 am (IP: 151.229.163.x)
    Theme Functionality
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    Theme Support

    After splashing out for their Club membership I can certainly say to words “Stay AWAY” from templatic themes, full of bugs, poor design. Not impressed, after sales service beyond standard, you can gag for them to fix their own bug and hope they give a timely response. Utterly Disappointed!

  81. Dean says:

    The absolute worst, most difficult dysfunctional WordPress theme I have come across. I wasted a $100 on one of their e-commerce sites, only to go through hell and back trying to get it to work, to no avail. Worse yet, they advertised it as “out of the box.” I would never deal with them again.

    • Vedran says:

      Hi Dean

      I’m sorry to hear you had such a bad experience with our theme. Not sure what exactly caused it, but…I’d like to make it right. It might be too late now, but, in case you want to talk about this please send me an email. You can reach me at vedran at templatic dot com

      Regards
      Vedran

  82. Frank Limbacher says:
    July 31, 2013 at 6:02 am (IP: 88.217.86.x)
    Theme Functionality
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    Theme Pricing
    Theme Support

    I’m working with themes and frameworks from all WordPress theme studios and installed two Templatic themes recently: GeoPlaces v3 and Vacation Rental. Both are designed for a specific purpose. But be warned: Especially GeoPlaces is utterly complex to set up due to its mighty functionality. The theme seems to have its quirks and language support is incomplete so you had to dive into the template files. The documentation and the tutorial movies are very helpful. The support team of Templatic is excellent!

  83. Joe says:

    I can only speak for the “Answers” theme. Basically, if someone wants to post a question they have to pay first, which is essentially not going to happen. The Answers theme workflow did not meet up to what I expected. So overall, the functionality is disappointing and the design is dull. I wouldn’t advise buying the Answers theme, its a waste of money.

  84. H. Raven Rose (@ChocolateVamp) says:
    May 14, 2013 at 12:06 pm (IP: 74.179.116.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    There is no nicer WordPress themed based site for a publisher, even though any site problem can be frustrating (and most WordPress themes require both a steep learning curve and have issues to fix/tweak) that Templatic’s Publisher theme. They are continuing to upgrade the theme as well.

    I can’t vouch for any of the the other themes except for eBook, which again is really unique and great for information marketers, authors or any one who creates and wants to market their digital or written content.

    The two themes that I’m using are also a real value for the cost.

    What other theme for authors can seamless integrate with an external link to Kobo, Barnes & Noble, and Amazon (for Kindle sales) or Amazon and CreateSpace (for paperback sales) as well as allow you to sell natively from the site? Sure there are tweaks that I hope that they make yet I promise you, for the time being, they have NO competition in the area of turnkey WordPress themes for authors/publishers.

    The graphics on the themes that I use are better than average, possibly even beautiful but its inconsequential as an author/publisher puts up their own cover images anyway.

    Since becoming a customer in January 2013 (looks like many complaints above are old), I have had amazing support from those guys whether in the forums, through help-desk tickets, or via e-mail.

    All of my issues have been resolved quickly.

    Yes, you’ll probably have a better experience with WordPress themes and support/forums if you’re not a newb to WordPress but that has nothing to do with Templatic. WordPress themes. Integration w/ plugins and code customization can be tricky and time-consuming.

    I look forward to successfully using both Templatic’s eBook and Publisher themes for a long time to come (and am excited about future upgrades with more front-end bells and whistles).

    #love #Templatic #WordPress

  85. Chad says:
    May 13, 2013 at 11:27 pm (IP: 75.166.77.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Classified is a piece of crap, has tons of issues and frankly not worth trying to solve for months on end. Here is how customer support works. They apparently need $75 more than a potential repeat customer.

    I love the daily deals template but the Classified template is proving to be a problem. It has several issues in customization and I would appreciate a refund. I realize you may not want to do so but I would really like it. In fact, positive reviews are generated from great customer service and recognition of going above and beyond!
    1 Weeks Ago
    vishakha — Apr 30 2013, 11:20 AM

    Hi There,

    Can I know which problems you are facing?

    Thanks and Regards,
    Vishakha
    1 Weeks Ago Edit
    idomagic — Apr 30 2013, 7:16 PM

    There are so many I can’t even begin. It’s just not robust theme (sorry to say). I understand if my lack of depth reply means you don’t want to refund the purchase price.
    1 Weeks Ago
    vishakha — May 1 2013, 7:22 AM

    Hi There,

    Unfortunately, we can’t process the refund as per our support policy. I am sorry for disappointing you.

    Thanks and Regards,
    Vishakha

  86. Jenny says:
    May 11, 2013 at 1:56 am (IP: 41.13.40.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have always developed my own themes, but due to time constraints and functionality required by my client, I decided that it will be far better to find a theme with functionality already incorporated, than developing a theme and using a plethora of plugins.
    I bought Realestate2 theme from Templatic and set about customizing it according to my client’s needs.

    Theme Functionality is great, my only criticism is the fact that one has to set homepage to blog posts which makes it a mission if you want to create and set a custom page as a static page home page and want your site to look unique. Having said that, customizing the theme is relatively easy thanks to the excellent 1 on 1 customer support on the forum.

    Overall it has been a very positive experience dealing with Templatic and specifically because their customer support is so superb, I will most definitely use their themes again in the future.

  87. Alper says:
    May 10, 2013 at 11:10 am (IP: 91.65.163.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hi

    i like Templatic because the template are very good and the support is greate. I´m happy to buy template by templatic. Very good really!!!

  88. Rinkewitz says:
    May 9, 2013 at 7:31 am (IP: 93.19.211.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hey folks,

    so far working with the templatic support was a GREAT experience! Well done guys!!
    Fast, competent, every problem was solved within 1-2 days!

    Thanks guys, you saved the project!!

    Jakob Rinkewitz

  89. Louis says:
    May 7, 2013 at 6:14 am (IP: 193.153.39.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Themes look good but are buggy & often missing an essential ingredient

    Theme membership is bad as they are constantly messing around with their own offering and launching duplicate or themes for an obscure usage

    Don’t look for honesty in their blog as they block bad posts and only show medium ones

  90. Nick Zee says:
    May 7, 2013 at 12:41 am (IP: 70.191.183.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Templatic themes are well advanced and contain features that would cost thousands to develop from scratch. Sometimes the theme functionality is a little shaky. That hurts the score a little. But remember, they are not typical themes, they are powerful, with a lot of inter-working parts. Support is exceptional. When a problem is present, they quickly and efficiently work to fix it. Graphic design could improve. Templatic should look up to Themeforest for a good examples of well designed themes. But they are not horrible.

    For what you get, the pricing is great. I’ll say again, Templatic themes are not basic cookie cutter themes. You actually get way more then you pay for. If design was better and functionality was more solid, they would be able to charge more for the themes, easy. They will get there eventually.

  91. spyridon07 says:
    April 30, 2013 at 7:46 am (IP: 91.37.147.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Before I bought GeoPlaces from templatic, I was little confused because I saw many people complaining about the functionality of its previous version ‘GeoPlaces v3’ and the unresponsive support. So, I almost decided to buy a similar theme from another provider which had very good reviews. But then I saw some good reviews about the new ‘GeoPlaces v4’ and also found the support is lately active also outside the templatic forum.

    I pretty much liked the structure and design of GeoPlaces so I have decided to give it a shot. Yes, the functionality is not complete. But I said common, for a very advanced theme like GeoPlaces this is pretty normal. So let’s knock the support and solve them one by one.

    I am telling you guys, the support team is absolutely classy. I can not ask for anything better. Questions been answered within 24-48 hours in forum. If you can’t solve your problem in support forum, you can submit a ticket in helpdesk. I have contacted support over 20 times for customization, bugs etc. and guess what, most of the time I got reply within a work day and all of my issues has been solved. I can’t ask for any better.

    Thank you guys for the effort.

  92. Bob Feather says:
    April 25, 2013 at 8:28 am (IP: 71.204.109.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    The publisher theme (v. 2.0) is a simple but pleasing way to display a small catalog of books for an author site. WooCommerce compatibility is a plus.

    Yes, out of the box some things did not work as I expected.

    Yes, some customer support was enthusiastic but not very helpful.

    But there was a continued effort to satisfy me. And a change in the person working on my problem brought quick resolution to the issues. If my books don’t sell, it’s not Templatic’s fault.

  93. Angel says:

    Very poor quality of support. Support team members are not at all trained and dont know English and Grammar. Sometimes, some of the support members misunderstands the issue because of their lack of knowledge in English. Instead, English communication should be the best. Also themes are very buggy and not tested before release.

  94. Grace says:
    April 22, 2013 at 4:11 pm (IP: 222.155.53.x)

    I have had the best support from the support team. They have always given me prompt and great results. I truly feel I have my own support tech team with the Templatic support team. I have had issues and a few bugs with my theme, BUT the support team works with me until the issue is fixed. I couldn’t ask for more. Sapna and I worked for a long time getting some issues fixed and I cannot praise her high enough!

    Honestly for the price and support, I would buy Templatic again!
    Thank you,
    Grace

  95. Daniel L. Christophersen says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    The themes are full of bugs. They don’t follow the laws of sales and customer laws. I had only bad experience with them. Never purchase their products, you will be very disappointed and they will take your money and deny you refund if you regret your purchase, even if you react the same day.

    I WILL NEVER RECOMMEND TEMPLATIC.

    Kindly Daniel

  96. Charles Kelly says:
    April 11, 2013 at 2:18 pm (IP: 89.242.70.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Having been in this industry longer than most (I’m 70 this year) I think I can speak from very wide experience of dealing with many different companies and software packages. I have yet to find any company with the superb level of support provided by Templatic, and particularly on a sub £100 product. I can think of many well established companies which sell software at ten times the price where the support is very poor, and they completely stop talking if you dare to customise their precious products.

    I found Templatic over 12 months ago I am now on my fourth significant project with their themes and can vouch for the superb level of support I have received. It may have been less good in the early days of the company but they are now in their fifth year and I never have to wait more than 24hrs for a response. Many of my questions are about customising the themes to my own requirement but there is always a positive response.

    Their themes are easily customisable but, as with any theme, it helps if you understand the basics of .css if you want to get the site looking like what you envision. I don’t understand the need here to rate ‘Graphics’ as in most cases I would be replacing theme graphics with my own.

    So from a regular user’s perspective, I think the themes are very good value for money, easily customisable, excellent on search engines and the support, through both the Forum and their technical support team, is second to none in this industry. Well done Templatic!

  97. Juro says:
    April 11, 2013 at 7:34 am (IP: 80.242.44.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hi there,
    I bought Nightlife template and everything is fine. Great system, great design, great support. I recommend Templatic.
    J.

  98. Stephanie says:
    April 11, 2013 at 4:12 am (IP: 122.106.241.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Just wanted to thank the team at Templatic for their help in upgrading the Events theme.

    I am very happy that they are continually improving their products. In my experience I have found that they provide quick support when their customers have problems. You only need to check their forums to see that they are actively involved and that you don’t have to wait long for assistance if and when you need it.

    A happy customer.

  99. Steve says:
    April 6, 2013 at 11:08 pm (IP: 101.168.213.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hi,

    Business systems designs / integrator, Word press developer and digital engineer and Templatic Customer since 2009 – (before the name change)

    Have only implemented a few of their themes, but found…
    1. Highly under-priced, that’s a great thing.
    2. Code can be customised with coding experience.
    3. basic styling is easy – should only need minimum css experience
    4. The themes are what I expect based on price.
    5. Yes they do require a little tweaking – but thats because I don’t require my site to feel the same as 1000 others on the www.
    6. You do catch a couple of bugs every now and then – but every single one I have experience has been resolved myself or using tech support.

    in general – I don’t really understand the need for “graphic reviews” as this is usually the part you start with on the road customisation \
    I rather pay a small price for a theme I’m going to revamp the looks than spend a huge amount on a high priced theme with the best graphics (that I will prob remove so it doesn’t look like the others)

    but will admit the last theme I used – I didn’t touch the graphics. only a little css touch ups

    Theme functionality – great! – I usually turnoff / disable most functions –
    It’s easier, quicker, cheaper to turn off un needed functions than to create new ones that doesn’t exists

    Never had a problem with theme support – the couple of issues I wasn’t able to resolved only took a couple of hours + a coffee and the email was sent through -as completed.

    Overall – I see templatic as a great Word Press theme framework library
    as far as “out of the box” claims – and I’m concerned – Certainly is.

    even buying a new toy “out of the box” – You need to buy batteries and insert them……..

    The SEO Test – If my sites are not on page 1 of google for my organic search tweaking within 7 days of publishing – Then I have done something seriously wrong –

    Templatic theme – fits the bill – each site rolled out has met my targets
    my methods are no different with templatic themes as they are to any other Site / CMS/ html / mobile etc –

    or simply – Templatc themes do not in any way hender SEO / SEM works

    and to be honest the last one roled out a week ago – met my target in – ZERO SEO tweaks on a published incompete Templatic based theme – other than the built in templatic seo features from the admin panel.

    but apart from that – I’m happy! 100%

    cheers,

  100. Segun2 (José Javier Caro) says:
    April 5, 2013 at 4:06 am (IP: 88.16.206.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Perfect, both staff and assistance.

    Some time ago I met and am still amazed Templatic, enough variety and I especially like to highlight the support, very fast and efficient.

    It has helped me both as enprogramación design issues, and always in the same day and with great interest.

    From everything I’ve tried Templatic is excellent, would recommend 100%

    I thank the team Templatic

    Greetings to all

  101. Pere says:
    March 22, 2013 at 5:37 am (IP: 109.111.98.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Worst customer service ever.

    I purchased the hotelbooking theme from them and it looks very nice, unfortunately their most important functions (like manage bookings, integrated calendar, multi language etc…) do not work and are full of bugs.

    But the worst part is customer service. Some of their CS representatives in the forum are good and friendly but others are a complete disaster and have a hard time understanding, send you codes that don’t work or simply tell you “we can’t do that” . Trying to fix one of their bugs they asked me to upload the new version and messed up everything. Support, instead of fixing it, made it worse each time and was unable to restore my old settings and customization. Most of the times did now answer my emails for more than a day…. I asked several times to get somebody else to look at the issues (the one in charge of my ticket being clearly incapable and missing): unsuccessfully. In case of emergency you can contact Vedran by email but he turns out to be useless and he to replays a day later in the best cases (call that an emergency!!!)

    • Vedran says:

      While I admit you were experiencing some weird issues with the theme, the part about support is a flat out lie.

      We’ve exchanged 6 emails (you sent three, I sent three). You waited 4.5h on the first reply, 2.5h for the second reply and about 8 hours for the third.

      In the end we apologized for the inconvenience and issued a full refund, even though we generally have a no-refund policy.

      Regards
      Vedran

  102. Leyla says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Worst wordpress experience I’ve ever had – real time stealer. We use wordpress themes regularly as we can get sites up and running quickly. A templatic site has so many issues that you spend so much time trying to resolve them – it renders the whole point of using wordpress null and void

  103. Milch says:
    October 3, 2012 at 6:43 am (IP: 193.95.229.x)

    Theme looks nice (better than 90% other similar themes and scripts) and also has some nice features but it’s not very easy to change and translate it. I dive into the code and discover that this is basically their “real estate” theme with some customization for jobs related theme. If you just purchase this theme and install it without any serious customization i guess it will work and look pretty ok. But as soon as you want to change something or TRANSLATE it it really a pain. Yeah it has language file but when you just translate language file you maybe translated about 30% of entire page. There are a lot of things like some emails, statuses, and other text which you need to find it and change it directly into their code. It’s not so hard to find it but it takes a lot of time and still you are not sure if you are translated everything or not. If they have a language file then EVERYTHING should be there not just a few things. Also there are some issues with custom fields etc because some can’t be really translated or you need to find a workaround directly in code. So in my opinion this is a good script with a good price and pretty easy to use (wordpress) but don’t try to change or translate it it’s a pain. If you will jsut install it, tweak some things and change some titles etc in admin panel then it will do otherwise try any other. But i know it’s hard to find any other but still.

  104. Esther says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ve recently bought one of the themes of Templatic. I have to say the support team helped me so great!! I’ve asked a whole lot of questions and every one of them is answered very quickly, they don’t stop before the issue is solved.

    When one of the templates fits a next project of mine, i don’t have to think twice 😉

  105. Will says:
    August 31, 2012 at 7:51 pm (IP: 124.171.12.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Templatic are a nightmare. I had to support a site built on one of their ecommerce themes recently. The theme is about as bad as it can get. So much just doesn’t work and what little does work works badly. No thought put into the checkout process, no QA in the code. It just doesn’t get worse than this.

    Support is more or less non-existent. Generic “its fine” replies and “upgrading fixes this” (it doesn’t)

    Verdan – that would have to be one hell of an update.

    • Vedran says:

      Hey Will

      I’m really sorry to hear you experienced so many issues. If you provide ticket numbers or forum thread IDs I can see where it all went wrong. Our support was improved greatly in the last few months but we do have two new staff members which are still learning – it’s possible that you received a reply from them. In case that happens feel free to request to speak with someone else or just send me an email -> vedran[at]templatic.com.

      This update will affect all existing eCom themes and it will be a big deal. It should roll out some time this month – I’m testing it on my localhost as we “speak” :)

      PS: Please use the above email to contact me, I’d really like to see what exactly happened.

      Thanks!
      Vedran

  106. Vedran says:

    Thank you!

    We did have a rocky start but I’m extremely happy to see that all those support changes I’ve been talking about here earlier are starting to show in comments as well :)

    PS: We have a very special update planned for all eCommerce users, it should come in the next week or two. Stay tuned :)

    Cheers
    Vedran from Templatic

  107. SD says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I am using the storebox theme, and they have the Best theme support I’ve seen. Paid $100 for the theme and support. They answered all my questions and solved all my problems. I am very impressed with them!

  108. Matt says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’m just going to say one word… simply… AWFUL.

    If I was to tell you how many things they have screwed up with their themes I would literally be typing this review for about 3 hours.

    I’ve not got the time for that, and I certainly haven’t got any time for the monkeys that run Templatic.

    • Vedran says:

      Hey Matt

      Sorry to hear you had such poor experience. If you want to talk about this in detail you can always reach me at vedran[at]templatic.com. I’d really like to hear what happened and at least ensure that it doesn’t happen again.

      Thanks!
      Vedran from Templatic

  109. J Oommen says:
    July 31, 2012 at 8:02 pm (IP: 198.103.109.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Recent bought a theme, then moved up to the Club membership. I’m new to wordpress and trying to learn as much as possibly in a very short time. I decided on Templatic quickly (maybe too quick) because of the CMS functionality. Most of the sites that I want to develop, will be user driven content and they need to be able to register and upload free or paid content, plus ads.

    There are areas that need to be improved – visuals being one. The amazingly striking visuals that others offer are making me rethink my purchase – BUT I’m sticking with templatic for the CMS/database/ecommerce ability. My ethnicity is from South India but I grew up in the West and I know that visual design is India’s weakness and N. America’s strength.

    Overall, Templatic has great support! My wishlist:

    – be able to modify widgets to US/Canada requirements (like search being country/state(province)/city — we don’t search by location.
    – look at their competitions visual design – hire Westerners to do the visuals or at least copy it.
    – pay a “little” bit more for a custom modification :)
    – Club membership is already expensive compared to others. no need for the $15/month more or for that we should get custom mods.
    – Use Paypal as a payment gateway – the world knows Paypal, I don’t trust their payment gateway.

    Again, Templatic has a BRIGHT future. This is only the beginning and I wish them the best as they keep learning and commit to becoming better. It’s impressive that the templatic team would face their past problems and be “man” enough to reply on this site! Definitely deserve kudos for that. I look forward to the continued evolution of Templatic, as they strive to be the best!

    • Vedran says:

      Thank you very much for the kind words!

      As any company, we continue to grow and expand. We recently crossed the 20 employee mark with most of us working in support. Comments left on sites like ThemeGrade were taken seriously and support was the first thing we looked to improve. Happy to hear that it’s finally showing :)

      Btw, regarding your wishlist
      1. Widgets are very broad in scope, I’m afraid they will have to stay like that. When we do make them US-friendly people from the rest of the world start being unhappy

      2. Graphics are very subjective so it’s very hard to actually commit to graphic changes. A lot of people like our designs, I think it’s true when they say “You can’t win them all” :)

      3. Wish that was possible, we simply don’t have the manpower to offer custom work.

      4. Good news! Club membership has been lowered to $9. You can read more about it here:
      http://templatic.com/news/deprecating-themes-club-price-changes-the-way-forward/

      5. 2CO (payment gateway we use) allows you to checkout with PayPal. Also, it’s possible to wire the money manually to our PayPal account. We’re very flexible :)

      Thanks again for the kind words and dftba!
      Vedran from Templatic

  110. Indya Smith says:
    July 28, 2012 at 5:50 pm (IP: 98.85.118.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ve been doing a lot of research for a deal a day website template that I can actually use and I have to say that the theme Daily Deals, was a rather difficult start.

    It’s overall pricing was a lot better than most deal a day templates I’ve seen ranging from $300-900, so I’m fairly satisfied. The support I had, to say the least, was excellent with some of the problems that I was having.

    Although, in order to customize certain things, there needed to be a lot of CSS and HTML work but I got through it. My site looks a lot better than what I had started with, but in the long run, I have to say that it was worth it for me.

  111. Queerine says:
    June 27, 2012 at 1:09 am (IP: 76.95.113.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    “I Love Templatic!”

    Ok, guys. First of all, I am not Templatic crew, I live in LA and right now is 2012, so I don’t know what you guys experience in the past. But I am very satisfied with their template.

    I bought developer license for Emporium template 2 months ago, and I bought single license for eMarket a month ago.
    I am using paypal pro for the payment gateway. And I am trusting 3 websites for my clients with their templates. So far, 2 already in function. The other one is still in progress (but it’s because my client is still completing their content).

    Yes, there are issues. But, let’s face it, no matter where you purchase template, you will have issues. WordPress e-commerce is not just any other template that you can get for free. Even the payment gateway plug-in is not free. The free one has so many bad reviews about being buggy.

    What I love most about Templatic is their customer support. They have one on one support, not just in member forum. I submit 2 tickets for each website, and 2 of their support guys, Rishi and Umar, helped me with each template (Guys, you are rockstars!).

    Yes, you must have patience to go through all the issues. Because the support guys work from India. It is 8 hours ahead from LA time where I live. And English is not their first language (which is not my first language, either). So you have to give them a very clear message (with screen pic if you must), and give them time to work on it. So far I always get reply less than 24 hours. Some time not even an hour if I happened to be online on the same time with them. I think it is cool that I and them who don’t speak english as our first language can communicate in written in english to solve the problem (and the problems were solved!)

    Don’t get piss easily when their answer is not the one that you ask, seriously guys, you want to build an online business based on less than $100 wordpress template with built in payment gateway plug in, so be patient and explain to them again politely about your question. They will help you until your problem solved.

    The template is not perfect yet at the time I bought it. But they are working on it. Two weeks ago I had issues with my paypal pro checkout process. They worked with the issue and in a week the paypal pro already work fine. Transaction went well.
    If they already update their template, e-commerce template with paypal pro checkout should be just working fine.

    I am very glad I didn’t read this review when the first time I bought templatic template. Just reading all these bad reviews could make me change my mind and cancel purchase the template.
    Please don’t forget to check the date when the reviews made before you make a conclusion about this company.

    Good luck with all your website projects.
    And, Templatic Crew; Vedran, Umar, Rishi, and everyone who work with you there to assist me all this time, thank you so much. You guys are awesome, and keep up the good work. More template please, I definitely will keep my eyes on your upcoming education template.

    One very pleased Templatic customer,
    Queerine

  112. Peter says:
    June 25, 2012 at 5:12 am (IP: 88.17.165.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Coders never develop good software if they never use it in the real world.

    Bugs apart, they just don’t make them work in a way, fit for their use.
    i.e. A vacation rental theme with no seasonal prices! (finally fixed since)

    Support can’t fix bad forethought

    They are getting better, but ooh, so slowly
    Possibly, not worth the wait
    As most themes are pretty basic and it will take ages for each to be upgraded.

  113. David Price says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    The themes are extremely buggy. I would avoid them at all costs, not unless you want to create a lot of work for yourself.

  114. Kyle says:
    May 22, 2012 at 6:41 pm (IP: 68.55.94.x)

    I love the look of the Geo Places 4 theme- but i am totally freaked out by the reviews. I have like a little idea with not much money- don’t want to drop 180 and get burnt. Are there any other template theme designers with any similar to Geo Places? thanks – I dont know very much about coding I was hoping for something more plug and play- any thoughts if i should go for it or not? thanks again

    • ThemeGrade Editor says:
      May 23, 2012 at 7:58 pm (IP: 173.74.23.x)

      Hey Kyle,

      First off, to purchase that theme it is only $99 not $180. Secondly, we have had a lot of communication with Templatic recently, and as you can see they are going out of their way to come on to sites like this and respond directly to customers questions/complaints. This is an impressive characteristic as this obviously isn’t something they have to do but rather want to do to show people they are committed to both a quality product and high customer satisfaction.

    • Vedran says:
      May 25, 2012 at 8:27 am (IP: 78.1.150.x)

      Hey Kyle
      You are correct, these comments do not make us look good but we’re trying extra hard to provide those days are behind us :)
      My recommendation is to take the theme out for a spin and see if it will work for you. If you’ll have any questions during testing I’m always available via email:
      http://templatic.com/vedran_email.png

      You can reach our test site here:
      http://test.templatic.com

      PS: If the test site is down please try again later, we’ve been having some issues today (May 25th).

      Cheers
      Vedran

    • Vedran says:
      May 3, 2012 at 11:18 am (IP: 78.1.191.x)

      Hi Roman
      Most of these comments are fairly old, Templatic has changed immensely in the meantime. My advice is to test out the theme you’re interested in at http://test.templatic.com. Of course, if you’ll have any questions about the theme or the company I’m always available: VEDRAN [AT] TEMPLATIC [DOT] COM
      Cheers
      Vedran

    • ThemeGrade Editor says:
      May 17, 2012 at 3:48 pm (IP: 173.74.23.x)

      Just wanted to chime in here and agree with Vedan…whatever issue people had with Templatic seems to be well in the past now. They are committed to releasing high-quality new Themes, and it says a lot when they come on here to deal one-on-one with customer support requests/problems. Templatic continues to be a great source of Premium WordPress Themes in 2012 and beyond.

  115. Marie says:
    January 6, 2012 at 1:49 am (IP: 86.168.196.x)

    The themes have many bugs, but overall I think they are ok. However their support and billing is absolutely DISGUSTING. They kept charging my credit card, would not reply to emails that I sent and I notified them that my credit card company is investigating them for fraud and they still did not reply. Their response was to delete my support ticket, requesting a refund! AVOID! I also use Organic Themes for my designs and never ever had a problem with them, they actually reply to customers, plus have less bugs in their themes.

    • Vedran says:

      Hi Marie

      I’m sorry you had to go through that, I’m sure there is a logical reason why that was happening – we DO NOT ignore any tickets and always refund any payments caused by errors in the billing system. If you want to resolve this please contact me at http://scr.im/vedran (click to see the email)

      PS: Sorry for the late reply

      Kind regards
      Vedran from Templatic

  116. John B says:

    Beware Templatic ecommerce themes!

    They do not integrate with Authorizenet and you will not be able to process credit cards. In addition to nonfunctional ecommerce themes, their technical support is ineffective. They are nice people, but if you want a working store from them you are out of luck.

    I can speak as I have purchased themes from them, wasted countless hours and burned through a couple of thousand dollars in anticipation of having sites (urls, hosting, SSL Cert, a special authorizenet account).

    Buyer beware!

    • Vedran says:

      Hi John

      We had an issue with Authorize.net few months ago. For around a week or two the service didn’t work – we had to code everything from scratch. That said, everything is ok now, both in our eCommerce themes and themes like DailyDeal or GeoPlaces. You can test the functionality on our test site -> http://test.templatic.com

      We sincerely apologize for this inconvenience

      PS: Sorry for the late reply

      Kind regards
      Vedran from Templatic

    • SJ says:
      June 4, 2012 at 5:54 pm (IP: 108.2.147.x)

      Their ecommerce WP store template also does not really work. I have been having issues with Paypal and Authorize.net I’m stuck with it and having tough time supporting the client. I agree with John.

  117. Eric says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ve recently set up a geo places test site. While its not the easiest thing in the world to manipulate I’m not too surprised with the crazy amount of functionality. Do to all the negative comments I tested a lot to make sure everything worked as should. Everything has worked worked as should! And what I couldn’t figure out (sort of a lot) they were very helpful and attentive to all my obsessive questions. My only qualm is that they don’t provide documentation before you buy. That could have saved all my newbie questions. That is as long as the documentation is up to snuff. Woothemes Cityguide is the only other theme that comes close to geo places theme. And when I say close it’s still a very far 2nd. As far as functionality is concerned at least.

    • george says:

      Hi Eric, i was looking at buying GeoPlaces… but looking at the negatie comments, i am really cinsidering now.

      The version of GeoPlaces u purchase has got many bugs?

      totoleem @ hotmail.com

  118. Rotten Elf says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have just given up on Templatic. I have been with them for one year and have yet to be able to use any theme even close to “out of the box”. I am disgusted. I have done nearly 100 wordpress sites in the last 18 months and I know a good theme when I see one. Templatic does not fit the bill. I have completely wasted $300 and countless hours dealing with their crappy coding and garbage support. I am truly upset. I’m not even going to ask for my refund, because I hope that they use my $300 to take a php class or two. Graphics are garbage, functionality is garbage, support is garbage…and because of that, the price is garbage. Below is an excerpt from the last forum support ticket that I will ever waste my time with on the Templatic Support Forum. My membership expires in a few weeks and after that I will never deal with them again. Their themes aren’t even worth me downloading the latest version in hopes that one day I will find a use for them. I’d rather punch myself in the face and nuts before messing with their crappy codework ever again.

    Here is the excerpt, it will be in bold

    This is the type of stuff that I’ve been saying for almost a year. I spend more with Templatic than any other theme club and not one single theme is fit to use out of the box. All your themes claim to be “ready out of the box”, yet all the ones that I have tried have had serious functionality problems. Out of 12 Templatic Themes that I have tried to work with, the only one that actually worked as advertised without any bugs or functionality issues was the Visiting Card Theme. I’ve built nearly 100 custom wordpress sites with other theme clubs and never had these kinds of issues. You guys come out with a really cool theme idea, but don’t finish it.

    I signed up for Answers and GeoPlaces almost a year ago (11 1/2 months) and neither one of those is fit to use. I had to spend money on different themes for both of those projects. I bought this club for those two projects, and ended up losing my $300 that I spent with you. Then I found PlusOne and it seemed like a perfect fit for a project I’m working on for myself and I really thought that I was finally going to get my money’s worth out of Templatic….but in the end, all I’ve done is waste time here and lost money. Being a part of a developer’s club should help me make money, not lose money and waste valuable time that I could have used to complete a project or spend with my family.

    ….remember I’m the one that found the automobile theme code that was hidden in geo places….. I’m also the one that let you know that your “two field search bar” in Geo Places did nothing. It’s like you get 95% of a theme complete and then say “crap, that’s enough, people will buy it..who cares if it doesn’t work right”.

    ….I give up.

    I hope that you don’t delete my comment, and I apologize for ranting, but when I saw your review, I couldn’t help but think that just maybe someone had to chime in and share their 12 months of experience with them. The sad thing is that they try to help in their forum, but when they can’t fix it, they want my FTP. I normally wouldn’t have a problem with letting them FTP into my site, but they can’t even get their standard themes right, I’m not letting them anywhere near my servers. I’m a member of 2 other clubs. woo and elegant. I need a third club for divirsity and I will be much more cautious from here on out because of the experience I have had. I wouldn’t be surprised if most of the positive feedback comments (if not all of them) are from Templatic Employees.

    • J Oommen says:
      July 31, 2012 at 8:24 pm (IP: 198.103.109.x)

      “You guys come out with a really cool theme idea, but don’t finish it.….remember I’m the one that found the automobile theme code that was hidden in geo places….. I’m also the one that let you know that your “two field search bar” in Geo Places did nothing. It’s like you get 95% of a theme complete and then say “crap, that’s enough, people will buy it..who cares if it doesn’t work right”

      This is what I think Templatic needs to focus on. They do have good themes but more thought needs to go into design/coding/content. If Templatic hired leading talented designers, coders and researchers (that understand Western needs), then I think they could be an amazing company. Also offer custom widget/plugins.

      My experience has been better than Rotten’s but I can see where most sites are I’d say 80% of the way to being top notch. Good ideas but not complete. I hope Templatic will use all the comments to continuously improve, which I believe they can.

  119. Amit Verma says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hey Guys

    I am from the same country from where these templatic company is operating i.e. India…. after reading all comments on this website, this company is definitely drowning our beloved country’s name

    Geo Places Review:

    Loved their Geo Places Theme and it was awesome. Purchased it in US $$$$$ and now I am banging my head against the wall :(

    Wanted to make a small website for various Hotels and Restaurants here at Hyderabad, but the theme is complete crap because there are lots of bugs and the Google Maps API always gives errors/no results :(

    Their support tries to help, but their help is complete crap and full of non sense/bullshit suggestions. Even I gave them my Admin Username and Password, but they were unable to fix the issues I was experiencing :(

    If they are unable to help/fix issues, don’t expect any replies from them. They are complete unprofessional human beings

    Also, one of mine friend purchased Articles Directory Theme using my Affiliate Link and some Bhavesh guy don’t want to pay my 30% affiliate commission to me :( He says my sales is Invalid and I used my own affiliate link to purchase the theme. Bhavesh thinks he’s GOD, but believe me one day or the other you will mess with some wrong person OR someone is already preparing to kick Templatic out of Business – MIND THIS

    Anyways, I have dropped the idea of website as I am not getting any good theme (if someone can suggest, please help), wasted bucks on domain and hosting and all this is due to Templatic Bogus and Bullshit Themes. I tested the Crap Geo Places theme using Test Account and it was awesome. Got domain + hosting + bought the theme, but as soon as I installed it, plethora of problems followed and still they are unable to fix specific problems :(

    I will recommend NOT to buy themes from Templatic….. every version of Geo Places is CRAP and full of bugs and errors

    Thanks :(

    • vicm says:
      May 13, 2014 at 10:07 pm (IP: 177.227.134.x)

      Yes, at least the Directory theme is full of bugs and it is badly coded.
      The monetization has very problems and bugs which diminish is usability.

      Guys at support answer but they not always provide solutions and you could wait for 1 day and establish a discussion for several days to get any short term solution.

      I am very embarrassed with a client to which we recommend the them at we are facing a lot of problem fixing their errors and the customer is disappointed with the theme and they cannot get able to start until severe problems are solved.

      The say they test the themes locally and it is impossible to them to cover a lot of scenarios but I is foolish excuse when the theme was severe problems that anyone not needing crazy things will face after you spend some days configuring the system.

  120. Ruzie says:

    Thank you for posting this. I was about to purchase the Templatic membership as I love most of the designs and they are just what I need. However reading all the response here, I think I’d rather not put myself in a spot.

    Have a great day!

  121. Joseph says:
    October 5, 2011 at 1:12 pm (IP: 175.100.134.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I don’t have much to say but I would make all buyers aware that their coding is too complex. Too many useless code in files, too many bugs to clear out before launching the site, and too many hassles.

    I really won’t recommend their themes to my clients or to anyone. Stay away from templatic themes, and I am just being honest here. Their support is also next to none. So all the best if you are thinking to buy themes from them.

  122. Rahul says:
    October 2, 2011 at 7:55 am (IP: 115.241.85.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hi all

    I purchased Geo Places theme from Templatic and these Templatic Guys sucks at Support and coding. I am sure, they are just copy pasting ideas and code from other themes

    We don’t get from Templatic Themes for what we paid. Everything looks AWESOME in the THEME DEMO PAGE, the real problem starts once you install their theme and start working on it.

    Their support guys and their coding sucks to core

    WARNING: Just stay away from this shitty company and its shitty products

    Thanks

    Rahul

    • Rotten Elf says:

      I’ve been waiting for GEO PLACES to start working as advertised for 12 months now. I wasted $300 dollars…and wasted probably over 100 hours dealing with their bullshit on that project alone. I almost lost the client. It’s ridiculous.

  123. Steve says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have purchased a theme from Templatic and this is my experience of using the theme and dealing with their support team.

    Pros

    1. Themes offers lots of functionality
    2. Good backed administrator area to update the features
    3. Good value for money for the features you get in the word press theme

    Cons

    1. The Word press theme i purchase was not SEO ready, they hard code the URLs into the theme for specific functions included within the theme so you can not change them the URLs, meta title or description
    2. I have found some bugs in the word press theme i purchased from Templatic, i reported the bugs to the support team and they have done nothing to fix them, support ticket goes unanswered.
    3. Biggest issue with Templatic is the support, its not good. You don’t expect the support team to deal with customization requests but what you do expect is support for the word press theme you have purchased. If you report a bug in the theme or need some help with the setting up the theme they should help you. They do not reply to tickets and when they do reply to the ticket they just drag it out and keep you waiting for days. I opened a support ticket and got a reply to say they are investigating the issue, I asked them again for a update after waiting for 3 days and again they just told me support are investigating.

    The end result was i removed the theme and purchased another theme from a different club who gave me the support i needed.

  124. Fedor says:

    To keep this post updated.

    I was going to buy one of the e-commerce templates from Templatic, but i always read reviews when buying from someone, then found this post with all its complaints. I tested out their support with submitting two tickets. Made a really simple sales and support question and it took me more then 7 hours to get a reply.

    I think Templatic could atleast make an effort to give a first time potensial customers an answer within an hour, or even less! They state there are 7 people working on support, something i find strange when it takes so many hours to get a reply for my ticket.

    After reading all these replies im not going to purchase any themes from them. I must ad tho, that i have not tested their templates, only their support, and since im not a webdeveloper in any way support is a main factor to me.

    More then 7 hours for a sales question, thats not good enough, not with 7 supporters working. My point of view anyways.

  125. michieis2 says:

    I wonder if We Are Being Fair to Templatic
    I really don’t know the answer to this question I am asking yet, but I am willing to try out the templatic full package to find out if that’s what it will take.

    I have already purchased the Store theme and I installed and customized with very minimal but normal CMS customization issues. I can relate to the going back and forth to try to explain the problem through their HelpDesk but eventually problem was solved and I am very happy with it. I only paid $65 for this theme and undercharged the client at $1000 because she is also helping me out with my project. In the future for a site like that, i plan to charge at least $2500 and it only took me a Saturday and a Sunday(2 days) to customize it. In the future I could finish a site a day if I wanted.

    Even with the price I charged, it has more than paid for the cost and I am using part of the money to buy the club package. I really find it difficult to see where the loss will be if a few templates in the pack give me a headache.

    I am actually reading the numerous complaints for the first time because I am about to buy the club pack and was curious to see what people were saying. I will be sure to come back and tell my story whether it turns out good or bad.

    In the meantime, I have the following comments to make though;

    1. I see most of the bad issues were from 2010; that being said, templatic has gone as far as providing a testing interface for prospective customers. I think that should say something and we should give them another chance.

    2. I have reason to suspect that almost no one is taking the necessary precautions every good developer should be taking; Backing Up Files Frequently.

    3. It’s my rule not to touch code unless I am sure what I am doing, so everyone can learn from that.

    4. Finally, a suggestion for Templatic; In place of where your main page says View our themes, you may want to consider making it say Test our themes or in essence, make sure the Testing feature jumps out at people till your reputation is at least cleared up.

  126. Jason King says:
    August 9, 2011 at 3:58 pm (IP: 217.171.129.x)

    I’ve only used one Templatic theme and that’s Emporium. It’s not bang up to date with the latest WordPress features, but I was able to build in what I needed.

    The shopping cart works effectively, at least on a relatively simple website which has not more than a few dozen products.

    The design is a bit plain but that’s not necessarily a bad thing on a shopping site. The product images are after all the main focus.

    I found it easy to customise the CSS.

    No idea about support, I didn’t encounter any problems that required help.

    I’d consider using one of their themes again, but would be more likely to recommend one from StudioPress or Elegant.

  127. vedran says:

    Hi Piotr!

    I suggest you at least test out the new eCom framework, it might change your mind about our e-Commerce themes. I hope you theme works fine after the clean install…

    Kind regards
    Vedran

  128. Piotr says:
    July 18, 2011 at 3:49 am (IP: 220.245.92.x)

    Hi,
    I was very happy when I purchased Templatic membership and I really like their interesting themes.
    Themes functionality is good and I do not mind graphics because I can change it if i need.
    I used so far two themes and one is working with no problems, however the RealEstate theme …. turned my last week and a half into hell. Initially, I was happy with it and then problems started piling up. Once we managed to patch one problem, the next one is popping up. I contacted support and I got the answer in a reasonable time but…..the most helpful answer was to do a clean install. I tried everything I could, to fix it however after loosing 1 week of time I installed a clean version of RealEstate theme and uploading all data again.
    I am considering using some simple themes from Templatic again but I could not imagine to risk installing RealEstate or any other E-Commerce theme for any of my customers.

    • Steve says:

      Hi Piotr,

      I am in the same position as you in having purchased the Real Estate theme, and loved it at first, but support has been vague to non-exsistant. If you would like to communicate with me for mutual support on this theme please feel free to contact me…[email protected] dot com.

      Thanks

  129. vedran says:
    July 6, 2011 at 1:21 pm (IP: 93.138.22.x)

    Hi Stan!

    Since I’m working for Templatic I can’t be totally objective in this matter :) but perhaps I can be of some use. If you’re interested in RealEstate you can always test it at http://test.templatic.com. It’s totally free. After you test the site you’ll now first hand whether to buy the theme or not.

    If there is anything I can do for you, you can always email on [email protected]

    Kind regards
    Vedran

  130. joe says:
    July 6, 2011 at 9:44 am (IP: 99.60.251.x)

    I was considering their Private Lawyer theme, for a friend who is starting his own law practice. I’m not a web designer, so I thought this theme would be a good idea. I created a test site (trial) on templatics site, and it was buggy.

    I need to know where I can purchase a premium Law Firm type theme from? Any ideas please?!

  131. Stan says:
    May 23, 2011 at 2:43 am (IP: 58.185.168.x)

    Hello, I am looking for a real estate portal theme. So far, I only manage to find the one from Templatic that matches what I need. The others don’t allow registration of new agents. My only concern with Templatic is with all the bad reviews about the company, and I’m hesitant to buy from them.

    Does anyone know of other theme that offers similar functionality as the real estate portal theme from Templatic? Thank you.

  132. Stacey says:
    May 19, 2011 at 8:07 am (IP: 122.168.201.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hello

    I purchased some themes from Templatic and their support is awful. Also the theme files have lots of bugs and it takes whole lot of time to get them fixed.

    The support guys are newbies and it takes many days to get a particular ticket resolved, if the ticket is related to theme functionality or bugs

    Also, one of mine friend purchased a Templatic Theme using my affiliate link and just wanted to tell you all the Bhavesh guy of Templatic doesn’t pay any type of affiliate commission. I opened 2-3 tickets with them regarding my affiliate commission, 2 of them gone unanswered and 1 of them came with a simple statement: “The affiliate sale from your link is bogus”

    Anyways I have started using WOO Themes and they are awesome in every aspect

    REMAIN AWAY FROM TEMPLATIC, AS THEY ARE AWFUL IN EVERY WAY. SAVE YOUR HARD EARNED BUCKS OR SPEND THEM WITH ANY REALLY GOOD AND PROFESSIONAL THEME DEVELOPER LIKE WOO THEMES ETC.

  133. regretfulcustomer says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    On the surface Templatic’s themes look very “slick” with lots of functionality, themes that could save you a lot of time.

    In reality every theme I have looked at is built on the same framework and often is missing important pieces of functionality such as paypal pro payments or other things you might assume were there.

    Because they do not offer refunds it is very very important to thoroughly review the themes you are thinking of purchasing before you buy it and know exactly what your requirements are. Don’t count on them upgrading as Templatic tends to be pushing out new themes all the time instead of adding features to older themes.

    If I were you I would only buy one theme and not think you’re going to save a lot of money by buying the suite.

    • vedran says:
      July 6, 2011 at 1:10 pm (IP: 93.138.22.x)

      Hi there!

      Yes, our themes are similarly built because, well, they are similar. A lot of them are store themes so it’s kinda logical for them to be similar. That helps developers streamline the experience. If you’re used to working with one theme, you’ll feel just as great using another.

      I can’t agree with “Don’t count on them upgrading” because we make a lot of changes to our themes and new versions are always popping out :)

      We encourage ALL of our potential customers to test out the themes. You can do it at http://test.templatic.com.

      Kind regards
      Vedran

    • Filipposky says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      Hello Vedran, I tested the theme is just 5 minutes “Video” (free theme), and also does not work on your platform widget popular posts! Why!?

  134. Lina says:
    March 25, 2011 at 12:20 am (IP: 98.237.147.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I agree with the above criticisms. What is even more frustrating is the support’s complete lack of knowledge of their own themes. It takes forever of going back and fourth and communicating in pigeon English to just be able to explain that I’m talking about CLAIMED functionality of their themes that does not perform anywhere close to what it should. They keep on saying that the theme is not supposed to do what it claims to do like they have never seen it in WordPress admin let alone the php/css backend. When I finally manage to persuade them that it does claim this or that essential functionality that simply doesn’t work, they send me to find a developer to fix it.
    I’m no novice is WordPress, php or CSS but their obnoxiously buggy and exceedingly messy codes are a real challenge to fix.

  135. Eric says:
    March 23, 2011 at 5:07 am (IP: 24.86.106.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I recently purchased the Answers theme from Templatic to use as a prototype for a site I’m working on, figuring it would give me a good start and would just require a few modifications to get it to work the way I wanted. No such luck.

    The code is bloated to the point of making it virtually uneditable, aside from the minor changes you can make through the control panel. The theme contains over 540 files in 69 folders, including 104 (!) individual php files, 52 javascript files and 35 css files. Need to edit anything in the code or css? Good luck. It’s like a bomb went off in an HTML editor spewing code everywhere.

    If you just want something that works “out of the box” and have no intentions of doing any serious modification, then these themes are fine, but if you’re a designer or developer that wants to take existing Templatic themes and build upon them and modify them, don’t waste your time or your money because you will spend weeks trying to figure out what the heck they were doing when they developed their themes. In 16+ years of web design & development, I’ve never come across anything written as confusingly and poorly as this.

  136. Kanon Kulpa says:
    March 16, 2011 at 3:21 pm (IP: 72.101.17.x)

    After reading the above comments, I’m definitely going to be looking elsewhere for a WP classified theme or plugin. Anyone have any suggestions ??

    PS Some of the above comments that praised the product were clearly injected by employees or those that in some way have ties to the company. You’re not fooling anyone.

    • vedran says:
      July 6, 2011 at 1:02 pm (IP: 93.138.22.x)

      Hi Kanon

      The comments above were NOT from Templatic employees. I’m the only Templatic staff member in this thread.

      Before you make your final decision please at least test our themes over at htttp://test.templatic.com. Who knows, maybe we manage to change your mind :)

      Kind regards
      Vedran

  137. Juan Glezpe says:
    March 9, 2011 at 10:19 pm (IP: 187.153.1.x)

    Somebody knows why the Real Estate Templatic Theme don’t send message? I mean, I’m tester a template but I found that i can’t send message to the “send to friend” “Schedule a Showing” and “Email This Agent”.

    Do you know if need i to activate some option or the template has a bug?

    Thank you very much.

  138. Somoso says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Templatic Review

    Straight to the point: Templatic offer “okay” templates, but really poor theme support. I’m really not too happy with them and fell for their trap of “excellent support.” I posted for help almost 1 month ago and still haven’t gotten a response. In fact, they just closed my ticket. They said that they would give me a refund, however, they haven’t. The company is run by some person called Bhavesh, and for some reason I have a feeling it’s just him running things. Beware, don’t use this company because they really don’t care about paying customers.

    • vedran says:
      July 6, 2011 at 12:58 pm (IP: 93.138.22.x)

      Hi Somoso!

      I’m really sorry you had such terrible experience with our support. If you could provide the ticket number I could try to see what happened – why weren’t you contacted.

      Yes, the company is run by Bhavesh Radadiya but he’s not the only one involved. 13 people are currently working for Templatic, 7 of those are providing support.

      We care a great deal about our customers and whether they are satisfied or not. You can read more about our refund policy at http://templatic.com/terms-of-use (press CTRL + F and type “refund” to find the desired paragraph)

      Kind regards
      Vedran

  139. Xav says:
    February 19, 2011 at 2:40 am (IP: 212.195.193.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Few theme have bugs.

    Support left company since long time (with our money). No help, no bug correction, …

    There are good idea on these themes but no function correctly

    • vedran says:
      July 6, 2011 at 12:47 pm (IP: 93.138.22.x)

      Hi Xav

      Bugs get corrected all the time and new versions of themes get released frequently. If you’re still our subscriber please go to the members area, there is a good chance that your theme was updated.

      Kind regards
      Vedran

  140. Les says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have been very pleased with Templatic.

    YES – my site has a few bugs, most have been worked out, and some I had to do some creative thinking.

    CUSTOMER SERVICE – has always been personable, and helped me as long as it took, sometimes I needed to submit a new ticket and ask my question in a different way, but they have always been there to answer my question.

    PRICING – When they have a discount on a theme it is a good deal, otherwise I think that other theme sites mentioned in this review have the same or better products that you can use for half the price.

    GRAPHICS – I am glad that the templates are plain, in business that’s all I need. Plus I am glad that most themes especially the commerce ones don’t look like a Blog. Templatic has a simple interface that allows you to plug in a few pictures in the right places and be done.

    OVERALL – If Templatic had there individual themes for 25% less and there membership was 50% less and they had no monthly fee then I would be content, because I have made my money back on my purchase.

    If you decide to get Templatic I hope you make back the money you invest with them.

  141. Piet says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Good on you Iskandar! A few months ago I also asked my money back for a theme I bought from them and they were fast as lightning with reimbursing, that’s probably the only thing the boyz over at Templatic are good at, because the rest is a complete mess!

    The themes I have tried are the ecommerce framework which sucks beyond imagination and I use their GeoPlaces theme for another project of mine. Although it has been updated a few times now, I have only tried the first update, which completely messed up my entire site, so now I am just using their first version and adapted it to my wishes without being bothered with their crappy updates.

    Although their themes do offer originality, as others have already said the execution of it is beyond crap! Not only are code and functions from other themes they have developed mixed and intertwined in new themes, their spelling mistakes in classes are just plain stupid and highly irritating.

    Say that I use one of their themes to develop a website for one of my clients, how do Templatic’s spelling mistakes reflect on me?

    Their “helpdesk” is not equipped with people that have the ability to listen and/or understand English as it always takes more than a few days (and replies back and forth) to get to the core of an issue.

    And even if you do get to the core of an issue, that most likely has to do with their coding crap, they are unwilling to even point out where you can start to adjust the code to make it behave the way you want it to and it (hopefully) was originally intended to.

    I am sure that Bhavesh Radadiya all means well, but he promises too much and offers too little. Many people tend to forget that we’re talking premium themes here! The mess Templatic makes of their themes is unacceptable and potential buyers should be warned!

  142. Iskandar says:
    January 4, 2011 at 6:54 am (IP: 115.135.198.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Support? What support?

    I like the fact that their themes are not blogs — but more like fully functional CMS. But believe me, they are riddled with bugs and you will spend time scratching your head trying to fix them.

    Underneath the theme, the coding is messy and the codes are recycled from one them to another. You’ll see that the codes and functions from the real estate being used for answers theme etc. So, it’s hard to change stuff when the functions comes with weird names that are not supposed to be there.

    Anyway, I just bough the Automobile theme from them and found that it is littered with bugs. I sent questions asking for help in the forum. Nothing happens, for days. Yes, their support policy states that they’ll respond within 12-24 hours. But maybe they are living in another time tunnel.

    I have waited for support. Even a sentence acknowledging the problem is sufficient. But nothing. Silent.

    If I can give them -5 stars for support, I would.

    I’ve sent a paypal dispute. I hope others will join me too.

  143. Rupnarayan says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    When it comes to usability and variety, Templatic are top rated. I love that they have so many kinds of themes to offer that caters to your every preference and need.

    My business is in great need of advertising and Templatic offers themes that are always ready for advertising. What’s more with the themes being specially coded for being in the top search engine listings, it’s easy to increase traffic to my website.

  144. Madison says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    This is probably one of the worst companies out there!

    The website and some of their themes look really nice. But that’s it. Their website was down on several occasion this last week. And the functions behind their templates are badly implemented and released without proper testing. In other words, some functions do not work, or work poorly.

    You end up spending a lot of time to track down faults, instead of using the time to build up your website.

    I don’t recommend Templatic and their templates to anyone.

  145. David says:
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    HORRIBLE customer service. Their “Store” theme is full of bugs, and not very flexible. If you want to spend a pile of money for the privilege of messing around with PHP and getting a headache, just to make the Store theme work, then go with Templatic. Otherwise avoid!

    I still have not found a well-supported WP e-commerce theme that I feel I can trust. I am considering ShopperPress, but after my awful experience with Templatic, I am skeptical of everyone!

    Anyone have suggestions for a Templatic alternative?

  146. Ben says:

    The support at Templatic is horrible and I would not recommender their themes to anyone. You need support for the themes since they are quite “buggy”. The problem is that it takes between 1 and 3 weeks for the support to answer.

  147. Russel Roddy says:
    November 12, 2010 at 1:58 am (IP: 174.132.104.x)
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    I don’t know where you got all these people to comment nicely about Templatic, have you seen their theme graphics?

    Whatever! They’re dull, lifeless and boring! Unless maybe you’re in the business of not having any customers, then I highly recommend Templatic’s themes for you!

    • vedran says:
      July 6, 2011 at 11:42 am (IP: 93.138.22.x)

      Hi Russel!

      You know what they say: “Beauty is in the eye of the observer”. I personally don’t see what is the fuss around Angelina Jolie, always found J. Aniston more attractive. A lot of people think I’m crazy when I say that :)

      A lot of our themes are CMS themes so we don’t have as much freedom when it comes to looks. But like I said before, we (mankind) just can’t be objective when it comes to design.

      You should check out our new themes, who knows, maybe they change your mind.
      http://templatic.com/wordpress-themes-store

      Kind regards
      Vedran

  148. Max says:
    October 21, 2010 at 1:52 am (IP: 206.130.124.x)
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    I’m thrilled that a wp templates of this quality finally came along in the guise of Templatic. I love their unique designs, their ideas are definitely out of the box!

  149. AJ says:
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    My year long developer license is approaching an end, and I’m seriously doubting whether I’ll renew it. My primary fault is the serious buggy-ness with the coding.

    Though the themes express great originality and are wonderful ideas, the coding and development of the themes (even after updates and tweaks) is so buggy that any site I’ve tried to build with a Templatic theme has turned into a serious migraine for me and my development team.

    When the Templatic group begins offering sites that are carefully coded (ok, a few minor coding issues will always be there even with other top notch themes), then I might come back. For me, WPRemix & Templatic go hand in hand …

    • vedran says:
      July 6, 2011 at 11:30 am (IP: 93.138.22.x)

      Hi AJ

      I think you’ll be happy to know that we release our themes much more carefully. Also, if a bug is found, it’s dealt with immediately. A lot has changed (improved) since you posted this message. If you were happy with our themes before, you’ll be jumping with joy now :)

      Kind regards
      Vedran

  150. Susan says:
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    “EXPERT CODING”

    Two thumbs up to their excellent coding! Because of this, you don’t have to worry about changing the code every time you have an update on your site, plus it’s highly search engine optimized, ideal for small businesses!

  151. Brady Montana says:
    Theme Functionality
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    I have many blog sites to maintain and I’ve been using themes from many providers.

    With that said, nothing can measure up to the support that Templatic has for their customers.

    You not only can talk to someone through forum or email, you can speak to them on the phone!

  152. adam says:
    Theme Functionality
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    Support is of poor quality for a premium theme producer, do a google search for them or look on wordpress.org

    I asked before I bought about how they were dealing with the criticism, they reassured me but still a ticketing system that takes far too long to get a result.

  153. Henderson C says:
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    “perfect for e-commerce sites”

    i prefer templatic over the others because they are perfect for e-commerce sites such as mine. i’m also happy about the fact that they are consistent in releasing new themes each month with different variety.

  154. Darius Travers says:
    August 29, 2010 at 4:57 pm (IP: 174.37.136.x)
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    “Customer Support Is Excellent!”

    I’m new to wordpress and the Templatic support staff was very helpful. Whenever I have any questions, I can post them on the forum.

    I can also email questions that I’m ashamed of putting on the forum. When I needed help immediately, I called them.

  155. Joshua Britley says:
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    I thank the heavens that there are many companies for WordPress themes so I don’t have to be stuck with a substandard theme like that which you get from Templatic. When it comes to graphics and maybe even pricing, themes developed by Templatic still have a lot of room for improvement. Surely, if you see high quality graphics that other theme providers have to offer, you’ll be going for their themes and not Templatic’s. If you’re in search for a reasonably priced theme like I was, there are cheaper themes like the ones from Primothemes.

    • Doug Colin says:
      October 6, 2010 at 1:51 am (IP: 65.254.248.x)
      Theme Functionality
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      I’m sorry but I don’t agree with Joshua at all! Why are you so negative? What theme did you get anyway? I have a club membership and I love how it lets me use all of Templatic’s themes on various websites.

    • Juan Glezpe says:
      March 9, 2011 at 10:22 pm (IP: 187.153.1.x)

      Hi, I think you are an expert of Templatic. Could you help me with this:

      —-
      Somebody knows why the Real Estate Templatic Theme don’t send message? I mean, I’m tester a template but I found that i can’t send message to the “send to friend” “Schedule a Showing” and “Email This Agent”.

      Do you know if need i to activate some option or the template has a bug?

      Thank you very much.

      My URL of test is http://masmodelos.com/test/

      Thank you,

    • vedran says:
      July 6, 2011 at 11:18 am (IP: 93.138.22.x)

      Hi Doug!

      I just wanted to say thank you for your support. All of us at templatic are really grateful.

      Kind regards
      Vedran

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