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ElegantThemes Review

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(80 recommend ; 67 not recommend )

ElegantThemes Overview

2014 EditionElegantThemes is owned by Nick Roach, an expert WordPress premium theme developer who has created all of the themes found on elegantthemes.com. His first attempt in designing a website started from the tender age of thirteen when his 7th grade band required a website. He laughs at the first “site” he came up with, but more importantly – the passion for web design had been instilled.

Fast forward to today and Nick’s works are simple, clean, and elegant with a touch of style and originality. He is fully dedicated to creating innovative designs, and as of 2014 he has over 80 themes and plugins.

We invite you to go behind the scenes at Elegant Themes to learn just why over 200,000 customers trust Elegant Themes as the goto place for premium WordPress themes in 2014. From their humble beginnings, Elegant Themes has kept their focus on over-delivering to their customers, and they show no signs of slowing down any time soon.

Be sure to read our entire Elegant Themes Review: 2014 Edition – then check out our nearly 100 user comments and ratings below (and join the conversation by leaving your own comment and rating for Elegant Themes).


Theme Functionality



Most of the WordPress themes from Elegant Themes have user-friendly features that allow even the newest of newbies to manage their own website according to their preferences. The themes’ options page, ePanel, allows one to customize their site in just about every possible manner.

ePanel Options Panel
ePanel WordPress Options Panel from Elegant Themes

Each theme is fully equipped with a widget-ready sidebar, custom thumbnail images, search bar, and is gravatar ready in addition to many other features. In 2012, Nick also went back to many of his more popular themes and made them fully responsive. To date, there are nearly a dozen themes in the Elegant Themes club that are responsive with virtually all new themes falling in this category as well. In addition, a few special features included in each theme are three level dropdown menus, automatic resizing of images, and a slider for the most recent posts (if desired).

These are some of the reasons why Elegant Themes is ranked in the Top 10 under the Theme Functionality and Usability category.


Theme Graphics


Elegant Themes is perhaps best known for their high resolution graphics and variable color schemes. The themes are generally colourful with excellent contrast and they are not too distracting to the viewers when browsing your site’s content.

The background offers relaxing effects to make viewers more comfortable, and the well thought out navigation encourages many page visits. The header, which is one of the most important parts of the website, is generally stylish with bold titles and unique font combinations to attract viewers.

Even better, you have full control over colors by using some of the built in options, or for the more adventurous, diving into the code to achieve the perfect palette. Elegant Themes does a great job balancing high-end design with a high degree of customizability so as to make each theme your own based on the project’s needs.

As of February, 2014, ElegantThemes offers 80+ different expertly-made themes to choose from.

Among all the premium WordPress themes in the market, we think ElegantThemes has the most beautifully designed collection of themes and we are happy to present the Top award to ElegantThemes under the Theme Graphic Design category.

Example Themes developed by Elegant Themes:


Theme Pricing


Compared to most of the top premium WordPress theme providers like StudioPress, ElegantThemes offers the most economical prices on the market today. For $69, you will get access to all themes plus updates, support, and future releases for one year. For $89, you have access to all themes, plus all plugins, plus updates, support, and future releases for one year. And in early 2013, Nick offered a very reasonably priced lifetime option for the one time cost of $249 that includes all themes, all plugins, plus all future themes and plugins, support, and updates without any further charges.

With that said, for just $69, you can get ALL of the themes developed by ElegantThemes until your membership expires — in this case 80 themes and future releases. No where else in WordPress can you get so many premium themes for such a low price.

Theme Support


If you encounter any problems during the installation process you can always contact their customer support for assistance. Support is handled through the support forum where you can post your queries and questions. The forum is generally user-friendly and it is categorized according to the type of themes so that when you have questions or need assistance on a particular theme it is easier for you to follow up. To date, Nick employes nearly 20 people in his support forums who are there to assist members with all technical issues related to their themes and plugins.

Summary

Considering the awesome quality of most themes as well as their unbeatable price, the overall rating for this premium WordPress theme provider is excellent and highly recommended for both personal and business sites. Their package is the best for those who have multiple sites since you have plenty of unique professionally made themes to choose from.

For those who are planning to use their themes for their clients’ websites, Elegant Themes is also recommended due to the fact that you can use these themes on an unlimited number of personal or client sites plus have such a large selection at your disposal.

Having reviewed more than 40 WordPress theme providers, we have found the ultimate winner and it’s ElegantThemes!


Theme License

Split-GPL license
. GPL for PHP, XHTML and JS files
. non-GPL for CSS and theme images


ThemeGrade Visitors Rating of Elegant Themes

ElegantThemes Review, 8.0 out of 10 based on 123 ratings

205 Responses

  1. Mada says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    They made the most simple to use themes ever. I am using them on a multisite install and except 1 or 2 themes that had small problems in the begining(problems fixed after contacting support) Divi and divi2 are 2 awesome themes. They are the most used themes on my wp network(i have more than 4k users with almost 6k websites)more than 70% are using these 2 themes only.

  2. nir says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hi.
    Would like to know if your Woo-commerce themes support RTL languages?
    I need my website to be fully customizable language-wise.
    Buttons, Menues, etc. all have to be in Hebrew. Is it fully customized for my language?
    would appreciate your rosponed.
    Thank you.

  3. Brandi says:

    This is a note about their professionalism: After leaving Elegant Themes, I have been charged a yearly fee twice without authorizing auto-renewal. Last year,, I was reimbursed but somehow a year later, this is happening again. I regret ever giving them my payment information.

    • Elegant Themes says:

      Hi Brandi,

      You were not charged again this year. Your original payment from last year was refunded, and your account was cancelled. It looks like there was some confusion about our yearly expiration email, so I apologize for that. This should not have been sent to you since you were refunded mid-term.

    • john decker says:

      I was just about to purchase Divi and decided to skim the agreement.

      It states that the license is good until the end of the year….and then a re-bill takes place.

      There is only two months left in the year…yet the license is still full price.

      Do I have this right?

      jd

  4. Mark C. says:
    Theme Functionality
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    I have three points:

    1 – The ET themes are nothing short of awesome, but Divi 2 is the game changer here. Imagine taking one theme and using it on any website and making that theme be anything you want. That’s Divi 2. It might be the last theme you need for quite some time – especially if you’re building sites for clients.

    2. Regarding membership – please, PLEASE get the $89 Developer. Yeah, you can save $20 by getting the cheapest one, but the PLUGINS are worth the a LOT more than the savings. And, if you’re serious about building websites for clients as a side job or full time, you’ll always need the graphics (PSD) files and those are included in Developer.

    3. Possibly the best side benefit of Elegant Themes doesn’t cost a dime. Anyone can benefit, even if you’re not using ET products. It’s the blog. I actually learn new and sometimes extremely clever tips. My favorite of August’s posts hands down is Learning To Use WordPress Hooks. Although I think it should be been titled The One Thing About WordPress You Were Afraid Of But Shouldn’t Have Been. And that is creating your own plugins – nothing complicated AT ALL. Here’s the link

    http://www.elegantthemes.com/blog/tips-tricks/learning-to-use-wordpress-hooks

    Lastly, thank you, Nick Roach. Theme companies come and go. You have definitely got the secret sauce! Maybe you should write a book!

  5. Rick Skorick says:

    Dear ET,

    Simple question. New to website building, but during my research, I found that your Divi 2 is a standout. On the pricing, if I subscribe to the 1-year offer ($69), will I be able to make modifications to my site (stand-alone architecture studio) after the subscription runs out, and does the 1-year period only apply to updates, etc., or do I need to consider the $249 lifetime subscription to be able to continue to manage new content and update the site?

    Thanks for your support and cooperation,

    Rick

    • Mid says:
      August 13, 2014 at 8:11 am (IP: 203.144.144.x)

      This is not the Elegant Themes website, but I’ll answer your question. You need to pay them $69 every year to get updates to your themes. However, you can also just pay $249 one time and get updates forever without having to pay every year.

    • Elegant Themes says:

      The yearly subscription is for continued access to support and theme updates. If your subscription expires, you will still be able to use and modify the themes you have downloaded, but you will not be able to update to newer versions as they are released. The subscription is in place to allow us to continue to develop and maintain our collection.

  6. JihoNation says:
    July 23, 2014 at 8:09 pm (IP: 50.201.51.x)
    Theme Functionality
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    Theme Support

    I really enjoyed using Elegant Theme’s product. I appreciate their design sensibility, ease of use in the admin, and it’s so intuitive. Elegant Theme is my first place to look for WordPress themes. Thank you very much.

  7. Andrew Palmer says:
    July 3, 2014 at 4:21 am (IP: 86.180.57.x)

    I happened across elegant themes when I was transferring all my sites from Joomla as there were major security issues and I was finding it harder and harder to cope with so many hacks.

    A colleague of mine recommended WordPress – it was along learning curve for me as I had found Joomla easy to use. I speak the ultimate truth in saying that Elegant Themes have literally saved my web dev business. We were never that hot on Design and frankly, we are still more into functionality than design, a web site needs to do what it needs to do. Grab the users attention, have a decent call to action and convert the visitors that actually get to it.

    With the ET team development of Divi – the owner of the site can now operate their site and the developer can build the site in less than it takes to cook a three course dinner. ET and the development of DIVI has been a game changer for me and my clients both now and in the future.

    Thanks must go to the foresight shown by NIck Roach and his team in helping thousands of small businesses launch beautiful websites with the right mix of fun, excitement and accessibility.

    If you are looking to develop, build and maintain a wordpress site easily and cost effectively – Go Divi and Elegant Themes.

  8. RT says:
    June 25, 2014 at 6:44 pm (IP: 24.130.87.x)
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    Theme Support

    I love Elegant Themes!

    I meant to write this review a few years ago, and then I got busy making websites. To this day, I still get compliments on the sites I’ve created using Elegant Themes. Their themes are very versatile, their support staff is great, and they’re very innovative and creative. Just the right ingredients for my business and website! I was also sold immediately on the price, which was better than what I saw out there on competitors’ sites. I purchased a lifetime subscription–more than worth it. And I got a discount on Hostgator with my purchase. These guys are the real deal and I’m so glad I found out about them.

  9. Rebecca Fonseca says:
    June 5, 2014 at 12:50 am (IP: 98.165.74.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Hi, I just wanted to say ‘thank you’ and I’m so glad that I found you.

    Elegant Themes is OUTSTANDING. First of all, the themes are beautiful.
    ALL of them.

    Secondly, the support I have received has been so incredibly helpful. The response time and the dedication of the support staff is much appreciated.

    I was near completion with a client’s site using a different developer’s theme when I decided to change the theme to Divi. I’m so happy I did. The theme is very customizable and allowed me to create the layout that I wanted.

    Very Happy Member. Thank you!

  10. niveditha says:

    Hi, am planning to purchase one of the elegant themes. However, before proceeding I wanted to clarify if i could use the theme on multiple domains? Like I have a main Group website and 4 child companies. Can use the same theme with different customization on each site so that all the websites resemble each other yet look different? Pls help me, am trying to contact their support forum but no response from them.

    • Elegant Themes says:

      You are free to use our themes on as many domains as you like :) We do not impose any usage limitations.

  11. Steve says:
    May 24, 2014 at 4:59 am (IP: 82.13.16.x)
    Theme Functionality
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    Theme Pricing
    Theme Support

    Hi,

    I’ve had to come on here in the hope that Elegant Themes can respond:

    80% of the links on their website are sending me to a Sakura Firewall page, and the verification image on their contact form isn’t showing.

    Hardly a good impression for someone looking to join?

    Anyway, I have a few pre-purchase questions, where can I send them to?

    • Elegant Themes says:
      June 4, 2014 at 4:43 pm (IP: 107.3.149.x)

      We take security very seriously, and our firewall (managed by Sucuri) is in place to protect our customers by protecting our server. I apologize if you were blocked by mistake – security is a constant effort, and we are always fine-tuning our setup. You can email us at support-at-elegantthemes.com

  12. Marcel McKenzie says:
    May 12, 2014 at 3:54 pm (IP: 86.150.163.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    elegantthemes is BY far the best wordpress premium themes money can buy.
    Not ONLY are you buying the themes and plugins for an ABSOLUTE bargain!, but the support you get is unparalled. You essentially have web developes AT YOUR FINGERTIPS and i think the tens of thousands of customers would agree. The support forums are fantastic. You literally post what you need and you get theme customisations exactly how you want them.
    Such a great premium wordpress theme provider.
    Don’t get me started on the site builder! It is absolutely bl**dy FANTASTIC! The most simple and intuitive site builder! Simple drag and drop and when you have a problem just hit up the support forum and the support guys get back to you within MINUTES!
    I could go on.
    If you’re looking for premium wordpress themes ELEGANTTHEMES is the one. the theme is just the start, its the building and customisation what makes your website truly unique and elegantthemes are more than happy to make your website creation come true. !
    absolutely amazing.

  13. Maria says:
    May 1, 2014 at 10:55 pm (IP: 217.164.212.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    This is the first map theme I stumbled on and was pleasantly surprised at how well it handled the job we threw at it. Simple to use and elegant when you have all the featured images filled out.

  14. Steve Nyhof says:
    April 29, 2014 at 8:46 am (IP: 162.194.96.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have been on the web sense 1999, and shortly after began to build websites with our own coded system. Yes, crude as it was, it was the start to the continuation of CMS development all over the world and I wanted to play along.

    It took a few years to figure out, but clients just wanted things done for them and so I set out to design my own CMS system costing well over 100k in development.

    I dreamed up things no one was doing even back in 2010 and could produce a unique, professional website completely themed in minutes. But keeping up with the changes in technology was difficult.

    I have been with Elegant Themes probably longer than most but was not using WordPress now for years. However, several weeks ago I began a new search for a CMS to build on. Wanting to avoid WP because of all the sites I had hacked, I remembered Elegant Themes and logged in. Wow! I was still there having paid for my subscription for years.

    Then I looked at their newest theme – Divi, and the builder included. I was shocked and amazed to see the intelligence that Elegant Themes put into their themes and system.

    I am now getting things ready to design and sell WordPress sites once again using Elegant Themes. Thank you for being a company after my own heart!!

    Steve Nyhof

  15. Sandeep Kejriwal says:
    April 10, 2014 at 12:41 am (IP: 122.172.176.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I love Elegantthemes, especially the DIVI. However, I wish they address these three issues -
    1. What should be the size of full width background and slider images?
    2. Each slide transition causes a jerk in IE (I am using IE 10 in Windows 8). It pushes the rest of the content on the home page down which springs back up again. This is not a problem in Chrome and Firefox.
    3. How can I reduce the size (height) of the slider images?

  16. The North Fork Championship says:

    We are new to website building and maintenance but received awesome service from Mitch. He was quick to respond and helped tremendously when we had a hurdle we didn’t know how to jump!

    Thank you to Elegant Themes, we have the EXACT website we wanted.

  17. Cameron says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Whether you’re looking to build a basic personal use website or launch a business, WordPress and Elegant Themes are a perfect match! I’ve been in and out of the web design world for over 10 years and I have to say WordPress offers an amazing platform that’s powerful, but Elegant Themes takes it to a whole new level. The themes are versatile, highly functional, and simply amazing to look at!
    It doesn’t just stop there, they provide intuitive tools and a pricing scheme that’s not just affordable, but quite generous! Visit their site and see for yourself!
    I personally enjoy the fact that I’ve built my site using 100% Elegant Themes and plugin tools. The Pagebuilder plugin alone is well worth the investment! Take control of powerful, in-depth layout designs without ever having to learn a single bit of code!

  18. Guest says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    For the past year, I’ve been scanning the fronts and backs of almost 100 century-old postcards to publish as a website. I tried all different services and WordPress themes until I hit something that would prove to become a promising start: The “Flexible” Theme. Within a weekend I had outlined the basic functionality of the site. Then, with a little help from my designer/programmer, we build out some of the customized portions. Before we knew it, we had a robust site that not only looked and worked great, but it did so on large and small screens.

    Lastly, because the theme offers so many ways to create new pages through the use of projects and categories, it has influenced the way we publish updated content. By being careful with categories, we can make the site very user friendly from the perspective of users who need to find specific data.

  19. A. Henson says:
    Theme Functionality
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    Theme Pricing
    Theme Support

    I’ve been creating websites for more than 15 years now. Going from hand coding and creating my own templates for sites with PHP/MySQL/HTML/CSS to using WordPress nearly every time allows me to do more work in the same amount of time (work smarter, not harder, right?)

    I have been using ET Themes for about 1-2 years now. I think the themes are fairly quick to setup and customize with little knowledge of coding, but they do take some getting used to compared to others because ET themes do allow so much customization through the WP front end. I have used several themes and been quite satisfied with the results. I can create a child theme and customize everything from the CSS to the PHP to fit what I need without having to do the heavy lifting, so to speak.

    While most have had a few bugs, I found them easy enough to fix either through a few minutes of forum research or just by looking into the code itself. I have set up more than half a dozen sites with ET themes now and have had little need for support, so I cannot complain about or speak to the efficiency of the support members.

    I would recommend this to developers on a budget; those who have little to no knowledge of coding languages would be better off learning them first or hiring a developer, IMHO, to avoid potential frustration.

  20. Elfen says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Though I really liked some of the themes at first, alot of them are full of random bugs here and there. Why would you need to reset your css if in the end, you can even custom css on top of their css cause it’s full of evil.

    Moreover, their support simply suck, and are inconsistent, but they are nice for the most part. I really hate when you ask a simple question and they’d just copy paste their good PR reply, which tend to be euphemism to cover their technical inabilities. I mean, hey, I got it all, and I just want your help debugging that extra php line that fucks it all up – but no, sir had to redirect me to that void of a forum section called theme customization.

    One of their staff is super cute though, but he hasn’t proved himself to be very helpful. At least, he didn’t have the audacity to send me to the customization forums D:<

    I don't think I will ever buy from them again.

    • Elegant Themes says:

      Hi Elfen,

      I am sorry to hear that you have not enjoyed your experience with our themes. In regards to our support forum, we go to great lengths to ensure that our support policy clear to our members, which is why you may see us copying/pasting a notice about our policy.

      Basically, our stance is that we cannot guarantee support with theme customizations, even though we try to help whenever possible. When we do help with customization, we need to make it clear that even though we will try and assist you with customizing your theme, we cannot put priority on such topics.

      Certain tickets, which require an excessive amount of customizations, are moved to our Customization forum where you can receive community support. We provide a very robust and affordable collection of themes at a very small price of $39 per year. It’s simply impossible for us to act as a custom developer for all of our members in addition to that. For this, hiring a third party developer to assist you in customization your theme is your best bet.

      We also have a 30 day return policy, so feel free to contact us for a refund if you don’t think that you will be using our themes in the future.

  21. adam says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I am looking to Re-skin a website and one option was to use Elegant Themes – as they seem to offer good functionality and a varied number of ‘looks’.

    However, I am getting the feeling from this and other similar reviews that I maybe going down a one way street — with no return.

    Some of the ET themes appear to be so coded that once applied, i.e. using the page builder options, that moving to another theme at a later date could be impossible or at best a long haul of stripping out code to get back to raw content before reimporting.

    Has anyone any experience of a re-skin both in and out of ET?

    • Richard Wendrock says:
      June 27, 2014 at 9:27 am (IP: 70.112.136.x)

      Is there a reason ElegantThemes has not responded to Adam’s question?

      I would like to hear your reply to his concerns about page builder making it difficult to apply themes that do not belong to ElegantThemes?

  22. Amy Yvonne Thompson says:
    January 5, 2014 at 6:21 pm (IP: 50.168.213.x)

    After reading these reviews and having some experience with web design, I took the plunge and signed up with Elegant Themes. Working with the design for about three hours (this is usual for me every day) I am finding that I feel great about my decision to become a member. I am using the Aggregate Theme and I am having so much fun with it. Thank you for making this work so affordable!

  23. Kevin Smothers says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have been using Elegant Themes for a few years now. I’ve had memberships with Templatic and WooThemes. I would recommend suicide before Templatic and while I would still recommend Elegant Themes over WooThemes, I will give WooThemes their props. That being said, if you’re a noob or a pro, Elegant Themes is a value that simply cannot be beat.

    I’ve had the pleasure of working with several of the ET staff (and all of them are still there, which means they must be taking care of their employees as well).

    There are a lot of Theme Developers and Theme Clubs to choose from these days. Most of them are niched out and push a very basic starter theme. I’ve tried most of them, and was not happy with most. No offense, you all have your place and I’m sure you all server your clients well, but I just don’t see any of them to be as amazing as Elegant Themes.

    Anyhow, I was at WordCamp Las Vegas a couple of weeks ago and one of the speakers was discussing the practice of using Starter Themes, Frameworks & Child Themes in projects. It started out as a very good presentation, however, I quickly remembered that Divi (by Elegant Themes) rolled out a few days prior to WordCamp and my ADD kicked in and I drifted off and started to think that maybe I should be using Divi as my “go-to” starter theme for budget and emergency projects.

    Long story short, I did and here’s my take on Elegant Themes’ latest release DIVI.

    I hate page builders. Don’t know why, I know that a lot of people feel they are easier to use than shortcodes, but for some reason, I just like to see it all there together in the text editor before I click that draft, publish or update button. Call me old fashioned, I don’t know.

    But, since I love ET, I figured, what the heck, I’ll give it a try….well stupid me for being so biased, because your page builder is sexy, and easy as heck to use, plus it even saved me time, which I didn’t expect. Thank you for that.

    Divi has become my go-to Starter theme overnight. It’s not all clunky like those “awesome frameworks” are….god I hate ‘em, especially Genesis (no offense), but I am absolutely baffled at how well you built Divi. I even like the page builder, which I had originally planned on NOT using to be honest.

    My only regret is that it didn’t come out 3 weeks ago when I launched my last budget project, otherwise, I would’ve used Divi instead of wp bootstrap.

    If Elegant Themes knows what they’re doing on the marketing side of things, Divi is going to change Elegant Themes forever. Seriously. Divi is one badass piece of work man. And not just the page builder, but the fact that you left Divi super minimal so that a Designer or a Developer (like myself) can go to town on it without having to strip a bunch of stuff out of it is what really makes Divi shine.

    Thanks, it was worth the wait. I hated waiting (ADD makes it tough to be patient…lol), but I’m happy that it turned out to be such an incredible product.

  24. Sean Van Zant says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    As a recent graduate of livelytech.com Web Development program, I would like to say this: I love Elegant Themes! I have looked over the internet through a lot of other themes, and you’ll find no better themes at this price than this company. You get a lot more than what you are paying for. You get outstanding service, extremely high quality themes, at a very incredible price. It’s just doesn’t get any better than this! I say this, as a very happy and satisfied member of Elegant Themes! You would be foolish not to take their themes for a spin :)

  25. Roderick A says:

    I am having issues with elegant themes rendering me services that I have paid for.

    Is anyone else having issues like this?

    This is very unprofessional business that has cost me thousands of dollars in design work.

    I have sent numerous emails, and technical support has stopped answering my emails. This is after they told me there was nothing they could do about a partial refund.

    I refunded the lifetime service and they told me I would have the year supply. I forwarded that email to tech support and they have yet to answer my request over a week ago.

    Good themes, poor customer service, I am still technically paying for a service I cannot use and one that has cost me a lot of money.

    All in all they need to fix this issue before I ever decide to recommend this to any business colleagues or associates.

    I can’t judge on actual performance because I have yet to be able to fully utilize the service.

    • Elegant Themes says:

      Roderick, you requested a refund and were granted a full refund within hours.

      Since then you have continued to email us over and over again insisting that you be refunded $289 instead of $249. The membership does not cost $289, it costs $249, and you were sent a complete refund for your purchase as requested. I can only assume there is some confusion here as to how much you actually spent on the membership.

      You are not “technically paying for a service that you cannot use.” You cannot use the services because you requested a refund and your account has been closed.

      We did not ignore your emails, in fact your refund was granted within hours and followup emails were sent as you continued to aggressively request more money.

      We told you that there is “nothing we can do about a partial refund,” because the “partial refund” you requested is in excess of the amount you actually paid. As stated before, you were certainly refunded your full purchase amount.

  26. Michel says:
    December 2, 2013 at 11:16 am (IP: 178.236.119.x)
    Theme Functionality
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    Theme Support

    Elegantthemes.com en general es sumamente recomendable para la gente que busca temas únicos y elegantemente diseñados como esto es para qué saben la empresa. Soñar es posible con los temas que ellos ofrecen, desde luego que si. El problema es que en muchos casos no hay opciones para traducirlos al español y eso es un problema para mi que soy quien los compro muchas veces.

    Ellos también proporcionan una red de apoyo excelente si usted encuentra cualquier problema con cualquiera de sus diecinueve temas maravillosamente diseñados.

    Sobre esta nota, me gustaría comenzar por diciendo que Elegant Themes no son muy fáciles de usar a neófitos. Sin sueños no se vive por que la vida es sueño ¡Su biblioteca de código muy bien no es instalada qué quiere decir que usted todavía tendría que hacer algunos ajustes menores sobre su propios, y algunos de ellos son aún anticuados!

    Esto lo hace mucho más difícil para la gente para pellizcar sus temas porque la mayor parte de estos sitios sociales conectados a una red y motores de búsqueda emplean las últimas tecnologías actualizadas en línea.

  27. Erdinç Çorbacı says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have to WARN you about a situation. When you pay and become a member like me you can download any theme(s) with psd at 89$ which seems good. Did I buy that theme? Well it seems is not, actually.

    We all know wordpress is releasing new versions properly and so you probably will not be able to use the theme you’d downloaded with a wordpress release after 1 year. Your membership will over and you will have to pay another 89$ for just updating one theme or will not be able to updgrade wordpress. This is ridiculous.

    They should just let us download the latest versions of themes we’d downloaded before -with our previous membership-. or at least tell this at first and give us the theme upgradable option as third package.

    So if you plan to upgrade your theme (or be ready yo be hacked) do not buy a theme from companies like this or be ready to pay them every year.

    • Elegant Themes says:

      Hi Erdinç,

      I am sorry if you were mislead, but it was certainly not our intention.

      It’s true that our business operates on a subscription model, and the reason we do this is illustrated in your comment :) Maintaining a WordPress theme is a constant effort, and in order for our business to survive, and for us to be able to continually update our themes, our customers need to support us as well. It’s a symbiotic relationship, and it’s the only model that is sustainable.

      As long as we have paying members, then we will be there to support them through the constant maintaining of our large collection of great themes. It’s not possible for us to promise to update our themes forever if there is no income to support the employees who dedicate their lives to doing so.

  28. William V Vysniauskas says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have been a member with Elegant Themes and loved their designed templates. Furthermore, once I was no member no more, these guys still helped me to sort out a small issue with my website that I had. Recommend :-)

  29. Sergio Beuzeville. says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Honor to whom honor is due.
    Not long ago (August 27th) I came to this site to write my opinion on Elegant Themes Customer Support. Back then (and I must admit) I was very upset because of a purchase I made during a “special price” offer and about ET not having enough CS representatives to help. A few days later, I got a response to my post on this site from Nick Roach himself. A week later, my problem was fixed and Nick taught me a lesson that I will never forget…
    If you can CONTROL +F my name and look for my posts in this same page, you will see that I suggested Nick 2 things: More CS representatives and a Kudos system (you will also see that I was very upset =/ )
    Now, when you need help with a theme, and of course you open a ticket in ET support forums, they will provide you a solution in less than 1 hour!… You know why? Because now you can see LOTS of new faces around. They just hired more CS representatives. And you know what else? Now when a CS representative answers your support ticket, you can reward or punish him by clicking on a happy or sad face. ET implemented the kudos system =O
    This is proof that Nick really cares about your opinion. Never, ever in my online experience, I had the business owner reading my complaint (while facing my rant), taking care of it and listening to my suggestions. After seeing all the amazing changes in ET support forums, I had the obligation to come back and let other people know about it.
    Nick Roach: You Sir ROCK!

  30. Erwin says:

    I am very happy with Elegantthemes. There are plenty of themes to choose from for $39 which is a great price. Also they are creating new themes almost every month and more important updating their themes to resolve issues and providing support for newer wordpress versions.

    It is also easy to customize the themes (ofcourse you need to know a bit about coding).

    Keep up the good work !!

  31. Paul Grant says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ll admit that ElegantThemes isn’t always 100% perfect, but if someone finds a set of well-designed templates that is 100% perfect, I’ll sign up. But the recent themes they’ve made are amazing – their page layout plugin is really a very nice piece of technology that they’re even working on improving. The newest themes always take note of the most recent design trends, and my clients appreciate that. I don’t think their ticketing system is the best way to go about what they’re doing, personally, but it often gets the job done for me. They’ve helped me out of a few pinches and given me some really great support. Look at the price you’re paying though. No, it’s not perfect, but it’s not exactly expensive either. I just upgraded from my annual purchase to a lifetime subscription, and I don’t regret that decision. A single client pays for that. I have more good than bad to say about ET, and I rarely go elsewhere to look for really great themes.

  32. Ric Faust says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Extremely dissatisfied.

    I bought the package for my own photography/graphic design site and to be able to use it for future clients. The theme is nice, but the hoops you have to jump through to make an actual photography display are ridiculous even though they bill the theme as a photography theme.

    There is only minimal instruction. When you write to support for help customizing your theme, because that’s what WordPress is all about, customization, they tell you they’re not supposed to help you customize and then give you only the bare minimum to get the job done. Then you have to go back and get more information.

    I want my money back, I’ll never use ElegantThemes for my clients because it’s just a cookie cutter site and they’ll look like everyone else that has used the theme.

    • Elegant Themes says:

      I am sorry that we were not able to customize your client’s websites for you, but it’s simply not possible for us to charge $39 and be responsible for building custom solutions. We do our best to help when we can, and we try to provide a beautiful selection of themes for an amazing price.

      You can certain request a refund, just send us an email. We grant refunds to anyone who asks, for any reason:

      http://www.elegantthemes.com/contact.html

    • Josh Bare says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      I would also warn anyone trying to do affiliate marketing through these guys. I have had 2 standing commissions waiting for now over a year and no payout.

      Each time they give you an excuse as to why their policy won’t allow a payout.

    • ThemeGrade Editor says:

      We have been affiliates of Elegant Themes for years and have never had an issue with getting payment from them. As a matter of fact, they pay on the 1st of the month (for the previous month’s sales once the thresh hold is met) and have done this on time for years!

    • Elegant Themes says:

      We send out commissions on time every month, and we have done so since our program’s inception. You have not received your payout because you have not reached the minimum balance of $58. This is a common policy, and helps protect against fraud and self purchases, which is what not the program is intended for. This policy is also spelled out clearly in our terms, which are displayed when you sign up.

      “Payments are sent out automatically at the end of the month to affiliate affiliates with a balance of $58 and above. You must have a valid PayPal email address assigned to your account to receive this payment. ”

      I went ahead and send your payment anyway, so you should be good to go now.

  33. Matt Lewis says:

    Seriously. If the company is as thoughtful, wise and caring as their employee, Mitch, they will go very far (they probably already have). I am delighted to become a customer — and I would have at twice the price. Every question was answered instantly as if I was the only customer asking a million stupid questions (I am retired and not up on the latest stuff).

    I am hopeful to run into 50 more businesses like this one. Perhaps a great dry cleaner, grocer, lawn service, etc. These guys have set the bar as far as I’m concerned.

  34. Herman says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I am a developer, and thought this would be a very good long term prospect. Was I badly mistaken,

    This companies support suck! There themes are unstable and full of problems. I have had endless problems with their theme to an extent that I had to sign uo with webb-savy! what an excellent move. My last project the theme Gleam become totally unstable en would not manage ANY mp3 player on the market. I did contact the support and after three days they asked for login details which was send two days earlier. I did ask in those three days for urgent support 4 time and was ignored totally, By the time They reverted back to me i had already create another site as it was for an urgent launch.

    I have since been begging for a refund from the company but they are so well mannered that they have ignored ALL my communications.

    I have never dealt with a more useless crowd in my life,

    Anybody wanting to buy, get you sneakers and start running,

    • Elegant Themes says:

      Hi Herman,

      As I explained to you on your Facebook post, we never received your email requesting a refund, despite our tech support team referring you to our contact page several times. I am not sure what could have gone wrong here, but we simply did not receive your refund request and I apologize if there was some kind of error. I have no knowledge of any problems with our ticketing system (Zendesk), although they do have rare moments of downtime here and there.

      I also already explained in my reply to your Facebook post that we can’t processes refunds directly when the purchase vastly exceeds our 30 day return policy (that’s the point of the policy). It’s simply not possibly to refund such an old payment via our merchant account. As previously mentioned to you, we could potentially send you a refund via PayPal if you can please contact our billing department via the contact form here as initially instructed: http://www.elegantthemes.com/contact.html.

      As for your problems with our Gleam theme, I know that it can be frustrating when trying to get third party plugins and themes to work well with each other. Sometimes, it simply is not possible, which is the case here. For this reason, we cannot guarantee support with all third party plugins – that is our policy, and it is the only practical one.

      Let me explain why. There are currently 26,944 plugins in the repository on WordPress.org. Attempting to test and verify that all of these plugins will work is impossible. Furthermore we have no control over these plugins and how they are coded. Any company that guarantees that all plugins will work with their themes is making a hollow promise. What we can do is try to make the best themes possible, and guarantee that they will work as showcased in our demos. Any customizations or plugin integrations is up to the end user, though we do our best to provide support when possible.

    • Elegant Themes says:

      I checked with billing to get an update on the status of this problem. It looks like your refund was already sent yesterday, less than 24 hours after your request for a refund was sent. Let us know if you have any further requests. We take customer satisfaction seriously, and we always honor refunds. The last thing we want to do is force someone to pay for something that they don’t want.

      I am not sure what went wrong in this case, whether it be that your refund request was never sent, or that your request was lost in the wires due to software error. In either case, I apologize for the confusion.

  35. DS says:

    I’ve been using Elegant Themes for a long time. While I don’t particularly like the themes that have been coming out lately, that is just my personal preference. I see that others do love them and that is cool. They seemed to be more artsy than what I’m looking for but do let me say this. Anytime I’ve had an issue and reported it, it’s always been answered. I have the utmost respect for Nick because of this. If you’re looking for decent themes with decent support then ET is your choice. I use other premium themes from other providers and Nick and ET are the only ones that constantly produce themes and deal with support. That is all you can ask from a company.

  36. Sergio Beuzeville says:
    August 27, 2013 at 2:54 pm (IP: 71.106.150.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Pfft. Not trolling but 6 days is more than enough. ET should hire more people to attended their customers. This is not a FREE service, and all I expect is an answer. I see plenty of other customers posting and being answered right away, the same day. I have a 6 days old support question and it has no solution yet. My ticket is older than theirs. What´s the procedure ET follows to provide assistance to their customers? And all of this happens after I requested a refund (which I haven’t received yet even when I got an email from ET confirming it…). After that, support to my account goes down to 0, Zero, Nul, NADA. Now, they kind of “troll” my posts. Very professional ET, very professional. I contacted ET support using the ways they provide and I felt trolled again. More than 10 emails! where needed just because someone at ET cancelled my subscription (it has 5 more months left) and I wanted my account back. Also, it seems that there is NO way to escalate a ticket to reach a more competitive support representative. Instead, if you complaint about it looking for REAL HELP, they lock your threads. To be honest, I feel like they are retaliating my account for complaining after the mess they did while “trying to refund my money”.

    Sorry, since they wont let me post my complaint there, I had to do it here, so other people can know how they work.

    • Elegant Themes says:

      Hi Sergio,

      I am sorry that you had trouble with our support. I looked up the thread you were referring to, and it was responded to multiple times throughout the “6 day period.” I am sorry that it was not resolved by then, but we were certainly attempting to help you. The first thing we need in order to help you is your website’s URL where we can see the problem, and because you couldn’t provide us with this we had a hard time assisting you. The final response in the thread is by our team, asking again to see the problem on a live website which you never responded to. In the future, following our forum guidelines are greatly increase how efficiently we can help you:

      ———-
      1. Update Your Theme
      Our themes are constantly being updated to address problems. Before posting, you must update your theme to the latest version.
      2. Update WordPress
      Our themes are built to be compatible with the latest version of WordPress. Before posting, you must upgrade WordPress to its latest version.
      3. Disable All Of Your Plugins
      The first thing we need to do is make sure that there are no conflicts between the theme and your plugins. This is the most common cause of problems. Before posting, please temporarily disable all of your plugins.
      4. Include Your Website’s URL In Your Post
      When opening a new ticket, always include your website’s URL so that our team can see the problem first hand. We will be unable to address most questions if we cannot view your website and its code.
      ———-

      I am not sure what you mean when you refer to us “locking threads.” We never lock threads or purposely ignore customers – that simply isn’t true.

      As for your refund, I see that you requested a refund for the $50 developer upgrade, which was given to you. I am sorry for any miscommunication in the processes, but we sincerely do not try to “troll” our customers and we give refunds to anyone who asks for them.

    • Sergio Beuzeville says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      Hello Nick, and thanks for taking the time to reading my complaint about ET support. And yes, the post you mention had several replies, but I wont put it the way that you do. The thread was started on August 21st having two CS representatives replies on August 22. On August 25th I got asked to post URL again. I tried to explain that the post wasn’t ready yet and included a picture to help illustrate the problem. Had to create a test page only to show the tittle I wanted to remove, and got asked to post url again…After that, until August 30, I had no help at all. 9 days in total and yet no solution was given. I gave up and canceled my subscription. “I give up, canceling subscription -test page removed from site-” After that, only Mayur had the guts to apologize which I really appreciate.

      And yes, one of my threads was locked, look for the “refund” post. the one I created after the “email madness” when Mitch canceled my account (not subscription but account).

      The problem I needed help with, was not a bug or theme malfunction, or a malfunction caused by a plugin. Just wanted to remove a widget title (which I managed to do by myself) and about pagination ( ) while using the ET builder plug-in (which I don’t plan to use anymore). I know it is not your fault, I know it sometimes can take time to get a answer to your question, but 9 days was just too much. Why if ET has 201,719 loving costumers and growing+ 86 themes, don’t hire more CS representatives?. Is that the reason why I have to post a complaint in a site other than elegantthemes.com to be heard? It just blows my mind away…

      Don´t get me wrong. I am complaining about CS.Your themes are great, I really like them and my clients love them,the price is unbeatable. For sure ET is the best WP themes deal out there. Support is the weak spot.
      I don’t see a way to reward CS representatives like kudos or something. It would be a great feature to implement in ET forums. I would give that guy , Mayur +100.

      Also You have to understand that when somebody comes with a decision like canceling an ET subscription, it means, that you have to look for another company to buy themes from and the worst part is to migrate all your clients websites. I hope you can understand the reason why I am so upset.

      To be honest, maybe I went a bit to far with the “troll” part, but I was so pissed off that I felt like being trolled. My sincere apologies.

      And about the refund, I don’t see it reflected in my monthly bank statement. And it was 40 not 50$.(Paid for it during the “special offer for a week” ). Please I kindly ask you to double check that. And please, ask that guy Mitch to not cancel my 4 months left by accident.
      Thanks.

    • Elegant Themes says:

      I see the transaction refund settled on 13-Aug-2013, so you may want to contact your bank about it. The refund was sent by Mitch before you even opened the separate support ticket in our forum on the 15th.

      I apologize about the confusion regarding changing your account from Developer to Personal status, but the refund was sent upon your initial email request. Sometime when answering a lot of refund emails it’s easy to get in the habit of canceling an account after a refund. In your case, only the upgrade was refunded and your account should not have been canceled. Mitch promptly fixed the issue, but I sincerely apologize for the confusion during your conversation.

    • Sergio Beuzeville says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      Thanks much Nick for taking care of this issue. Much appreciated. Is always good to see the owner taking care of business even when customers are complaining. It says a lot about you. Sir, you got my respect.

  37. Becci says:
    August 10, 2013 at 4:04 am (IP: 98.197.209.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    ET support is terrible. They say they have 200,000 customers so they should be able to pay a dedicated staff/employees. Yet when I ask a question I get people answering who are obviously trying to get business. I’ve only been with them 2 weeks BTW.

    My questions were answered very loosely by volunteer. Another just posted a link which did not answer the question. One guy left a message about how he had been misled in billing and it seems anyone complaining about billing or overcharging is told to take the issue elsewhere. I’ll bet within a short time those messages get erased. I wrote them about the above guys problem and asked why he did not get a straight answer and asked my own question regarding billing. I also sent another question regarding their refund policy. I did not ask to be refunded.

    They could see I was asking too many impertinent questions and voluntarily refunded my money. I saw so many great reviews before deciding on ET, but I now realize their affiliate payment is very good. You read between the lines. My best advice before buying into any company is to first get access to their support system.

    • Elegant Themes says:

      Hi Becci,

      Our Technical Support and Billing departments are separate, which is why our tech support staff will refer Billing questions elsewhere. Our tech support technicians simply don’t have access to our billing system.

      We take billing questions seriously, and are quick to honor any refund requests. If you had inquired about a refund to our support staff, then they would have referred the request to billing and we would have tried to get you your money back as quickly as possible, which is why you were promptly refunded. Sorry if there was some confusion.

  38. andres says:
    August 2, 2013 at 4:31 am (IP: 85.59.155.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    This is a copy of the message I sent to Elegant Themes requesting my money back. The issue was their support. Everything else seemed great, but I would not recommend this company simply because their support was very unsatisfactory and I lost a month waiting for appropriate help, which never came.
    see below….

    Dear Elegant Themes
    I have requested a full refund of my subscription, but I will take the time to explain why so that you may improve your service.
    On july 12 I selected one of your themes and was considering buying some plugins, but immediately I had technical problems. I put in one ticket and the response I got was not only rude and insulting, but more importantly, not helpful whatsoever. Since I wouldn’t get any help from you, I worked with my hosting company to resolve the technical issue. After several weeks, my hosting company was nice enough, after days of very time consuming trial and error sessions, to help me pin point the problem, which was specifically in one of the templates of one of your themes.
    This week I opened a second ticket with a very detailed explanation of the problem, the one above, which you are welcome to check in the two tickets I opened.
    The reason I’m cancelling is not because of the technical issues, but for your disastrous customer support. That happens and I was willing to work around, wait for the solution, or simply use another theme. But you didn’t even reply to my second tickets after four days.
    Not only was your team rude the only time it replied, but it failed to reply the second time.
    I spent almost an entire month trying to resolve a technical issue, but Elegant Themes failed to offer the support it publicizes.
    I can find another theme, but I’m not so sure you on the other hand will be able to grow as a company with such poor support.

    • Elegant Themes says:
      August 7, 2013 at 7:19 pm (IP: 107.3.149.x)

      I am sorry that we were not quick enough in responding to your ticket. I took at a look at your post, and it looks like it took us 2.5 days to respond. This is definitely too long, and I apologize for the delay. We do our best to answer all tickets within 24 hours, but sometimes our team get’s hit with a lot of questions and some slip through the cracks. We will always work hard to improve our support response times in the future.

    • Brandon says:

      What was your technical issue? Was the rude reply from their team or from another member? Thanks.

  39. Agustin Juarez says:
    July 11, 2013 at 10:59 am (IP: 190.51.214.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I like a lot Elegant Themes, themes are great, clean and simple, with a unique look, and there are a wide selection of it to fullfill amost any need.

    Price is great, themes are awesome and support fantastic, you can count hours to get an answer.

    One are that need improvement, are seo and multilingual, but this is a general fault of all theme clubs. not only elegantthemes.

  40. David says:
    July 2, 2013 at 6:42 pm (IP: 80.133.162.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Mr. Roach does not have enough money to provide support. Romanian students do the support staff, most of them very very bad. Frustrated users are helping each other because nobody replies – or replies stupid. Themes look nice. But they are buggy.

    Nice themes + low price + bugs + horrible support = something for naive newbies.

    • Elegant Themes says:
      July 21, 2013 at 10:28 pm (IP: 69.181.199.x)

      We put a lot of effort into support, and most of our customers are impressed with the level of support that they receive from us. If you send me your username I can take a look at your tickets and see if I can figure out what went wrong and fix it in the future.

      Generally if a ticket is not receiving a reply it is because the ticket has been posted or moved in our Customization forum, which we do not guarantee support for. Looking at our support stats, the vast majority of our tickets receive a response in less that 24 hours, and the oldest unsolved tickets in our system right now are only 1.5 days old, and that’s because it is a weekend.

  41. Frank says:
    June 22, 2013 at 6:16 pm (IP: 66.165.21.x)

    I bought a theme from Nick a few years ago. I think he makes great themes that are easy to use, take fairly little effort by even this hack of a website creator, and they look great. There are some tutorial things that would be nice so noob like me could learn to maximize the features, but hey, it worked for me and I poke around and learn more all the time…
    My ONLY complaint about Elegant Themes is the payment options are limited. I hate, despise and if I had stronger words would use them to explain the actual level of my disdain for PayPal. I simply will not use PayPal under any circumstances for the forseeable future. I totally understand why Nick uses it for payments, but I’m just not gonna go there. Nick, if you ever add a payment option for credit cards, please let me know. Please, please, please consider taking Amex, tho any plastic would be great. I would love to support your business. You do great work and I had lots of great comments about my site using your theme. Continued good luck!

    • Elegant Themes says:
      July 3, 2013 at 7:38 pm (IP: 107.3.149.x)

      Thanks Frank. Actually we have been accepting standard credit card payments for a couple years now. You will see the option when you check out. You can choose between PayPal or direct credit card.

  42. Tomas Michaud says:
    June 5, 2013 at 2:51 pm (IP: 50.136.197.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’m using foxy theme and I think it looks beautiful. I’m using one elegant theme now and I think it looks beautiful. However, when I ask for support on centering the pricing table I was told I should be In the Customization Forum.

    It seems to me that a pricing box should be centered on the page, and that should be a normal function not a customization. . If the pricing table is not centered it is on usable. In my opinion the short code doesn’t work right.

    I said as much in the support forum and didn’t get any response.

    This experience with support has made me skeptical to try any themes or continue using them in the future.

  43. Elissa says:
    May 23, 2013 at 7:13 am (IP: 69.255.138.x)

    In this review of Elegant Themes, there is no mention of two important factors: built in SEO and security. As someone trying to decide between StudioPress and Elegant Images, I would appreciate a review that tackles these two issues. With WP sites under attack from hackers frequently, there is a strong pull to go to a Studio Press site even though I would love to have one of the more graphically pleasing themes from ElegantThemes .

    From my experience with Genesis- using a client’s existing account – I have found it to be fairly easy to use and the SEO has been pretty good. What about ElegantImage?

    I am leaning towards StudioPress because of the security and SEO features that are built right into the Genesis framework. It seems more professional to have a powerhouse back-end that I can feel secure with (especially with clients) then to have a pig with pretty lipstick.

    This review is for the fluff (pretty graphics, lower price), so I am hoping for some insight from ElegantTheme users on the more important issues for a business creating and taking care of websites: will the coding of the site be pleasing to the search engines and can it fend off hackers?

    Thanks in advance!

  44. John1 says:
    May 5, 2013 at 5:13 am (IP: 90.194.164.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    The claim that that Elegant Themes make about their themes working just as they appear on the website is total garbage. I am currently using the evid theme and nothing about it works as it does on the website – the formatting is utterly horrible and clunky…..

    Support process is long and arduous… May well be cancelling my account..

    • Elegant Themes says:
      May 5, 2013 at 3:47 pm (IP: 69.181.199.x)

      John1, I see that you just signed up yesterday and opened your first support ticket only a couple hours ago. Furthermore, that ticket was regarding a customization issue and made no claim to any troubles that you were having with the theme. It would be great if you would at least give our team a bit of a chance to help you before you dismiss our product and call our support process “arduous.” Our themes will look exactly like our demos once they are set up correctly. If you need help with something, please open a ticket with details about the problem you are having so that we can assist you.

      You can also find details about setting up the eVid theme here: http://elegantthemes.com/gallery/evid/readme.html

    • Hector says:
      April 19, 2014 at 5:35 pm (IP: 217.124.245.x)
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      Hello Jhon:
      Your assessment seems a bit unfair.
      Any theme of any company needs to be examined in order to be used in the right way. There are more difficult themes than others to customize and if something have Elegant Themes is its simplicity; even though for some people are too much simple.
      I think your review is hasty and you should work a little more with the themes and learn to use them.
      There are things which no one can help you, the business want to be nice, but first, you have to prepare you a little more or hire someone who knows what to do.
      If you can not to use Elegant Themes, you can not use any :-)
      Regards

  45. Sharon says:
    May 3, 2013 at 5:54 pm (IP: 71.123.1.x)

    I just want to take a moment to say how much I LOVE Elegant Themes!

    I knew nothing and now I have a totally beautiful website – it’s gorgeous and it does so much – and I am so grateful to Elegant Theme’s Nick Roach and his staff. It’s amazing to hear that it all started only five years ago. Wow!

    They are really helping people to achieve their goals – making a real contribution. Recommend them highly.

    Sharon

  46. My Personal Experience With Elegant Themes says:
    April 29, 2013 at 9:08 pm (IP: 68.184.160.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Gentleman,

    It is rare indeed that you find a company that actually lives up to its promise to refund for a purchase if you are not satisfied. I am truly impressed with the speed in which Elegant Themes processed my refund. Please note that I found your WordPress themes to be of superior quality, I simply was unable to find the particular theme that I needed at this time. Please know that I will use you company again when the need arises. Thank you for being one of the few companies that actually do what you say!

  47. Darren says:
    April 28, 2013 at 1:48 am (IP: 101.175.38.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have been using Elegant Themes for a few years now and love what they offer. Great company with great support. Elegant Themes are well worth taking a look at, and for the price its well worth having such a great diverse range to choose from.

  48. Leigh says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I can’t really testify to support as I have found every answer to my questions in the forum, but I don’t understand all of the negative responses here.

    I admit that when you first install a theme it can be a bit overwhelming at first when you don’t know what to do but the answer to that is to read the documentation and experiment. Once you understand one theme and how it works then it becomes fairly easy with subsequent themes.

    As with most things slightly technical the more you know what goes on under the hood the more power you have to get the theme to do what you want it to do. So other than hiring an expensive professional, Elegant Themes are a powerful solution for most.

    Elegant Themes in my opinion have the only designs that make your website stand out from the square and blocky designs (read boring) themes that the rest of theme community seem to be producing. The fact that they are the cheapest is also another huge bonus, especially the new lifetime membership, which is massive value.

  49. Thom says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Theme visuals are good, however, support it’s the worst it could be. No one cares about your issues, they just want to get it over ASAP. The theme has something broken? “We will fix it in the next version.” – Why did you release the theme then?
    Just so I can get all my work done and find out that the last piece of the site won’t work at all? Horrible support. When my sub ends, I’m not renewing it.

    • Elegant Themes says:
      April 26, 2013 at 3:32 pm (IP: 69.181.199.x)

      Hi Thom,

      I am sorry if you experienced a problem with one of our themes. As browsers change, WordPress updates, and new plugins are used with our themes, new problems arise that can only be focused on post-release. Once a bug is found, we always fix it and release a new version of the theme. Before a problem can be fixed, we must first adjust the code and bump the version number. This is why you would receive such a response from us.

    • PWei says:
      April 27, 2013 at 9:50 am (IP: 220.255.2.x)
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      I have to agree about this. I’ve posted here awhile back and decided to give the support another stab. The results are very disappointing.

      When asked a question, the responses will come back with answers that do not address my question.

      I asked for help on identifying which part of their functions performed an actions (I mean why not? They wrote it right?). The 1st response I got was “What is your URL?”. I don’t understand how my URL will affect the proper answer whatsoever. After trying to elaborate my needs and what I aim to achieve in a step by step manner. I was told to try a plug-in instead. Again totally avoiding my question.

      I’m getting more of the feeling that this is to drive more ‘traffic’ to the ‘custom request’ section so that it can then be billed.

    • Elegant Themes says:
      April 28, 2013 at 5:50 pm (IP: 69.181.199.x)

      Hi PWei.

      We do not guarantee support with customizations I’m afraid, which we try to make as clear as possible when you make a post (not the big red X and the disclaimer about cusomizations shown when opening a ticket). If you need to customize the theme, then I would suggest hiring a developer to assist you with editing your theme’s code. We have a community customization forum, but Elegant Themes does not provide customizations, paid or otherwise, within the forum. You may see some of our users offering customizations.

      You will also notice a list of requested items that we require all users to post before opening a thread, the final and most important of which is your URL. If you could please follow the forum guidelines before posting, then I am sure we can help you much more efficiently in the future:

      1. Update Your Theme
      2. Update WordPress
      3. Disable All Of Your Plugins
      4. Include Your Website’s URL In Your Post

      When you open a thread, these items are shown in bold green, and are also listed within the “Please read before posting” thread that is stickied to every forum.

    • PWei says:
      May 1, 2013 at 9:41 pm (IP: 220.255.2.x)

      There lies the problem. I wasn’t asking for customization help. I was asking on where to find the portions of the code that performed a particular function.

      I’d imagine that it would be rather easy for elegant themes to direct me on which file, or function to look at as it was created by you guys.

      I’d willingly pay for full customization but it seems rather odd that requests such as mine (again, it is to identify a function and files involved which performed X function) to hire one – be it through elegantthemes.com or some other local programmer.

      Unless off course ‘Unparalleled Support’ means support through plug-in recommendation and assistance on how to tweak the theme through the ePanel. If that is the case, I would recommend that you change the messaging on your front page which boasts ‘Unparalleled Support’ as I am getting more from other similar sites.

      Also, remove the promise of ‘Premium Technical Support’ from your ‘Join us’ page. I feel rather mocked when most of the answers from the tech team is ‘Get XXX plug-ins’ or ‘Send me your URL’ and ‘Provide me with the WP admin/pass’. Most of the solutions that I have managed to find from Elegant themes – when digging through existing tickets – have been from your community of users who have taken time and shared it back. There are a few Tech Support who do reply technically but the unfortunate thing here is that majority of them just don’t bother.

  50. William Hudson says:
    April 21, 2013 at 12:16 am (IP: 66.203.180.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    The designs are good but it is true that support could be better. Still though it really comes down to what you are looking to get out of the theme you are using. For $39 you get some terrific themes. Many are quite old and not responsive for today’s mobile market but still they are cranking out themes and trying their best. I find with most wordpress themes that they are hard to customize out of the box. I don’t know if I am allowed to post another company but I have used gabfire themes for magazine themes and they rock. Their support is better but you still wait 24 hours for a reply. I have never found Elegant themes failed to leave a reply. They always get back to me even if it is more than a day later.

    • Elegant Themes says:
      April 26, 2013 at 3:36 pm (IP: 69.181.199.x)

      Thanks for the input William. All of the new themes we are creating are fully responsive, and this will be a mainstay in all future themes. We have also worked hard on retrofitting many of our most popular older themes to be responsive (Such as Chameleon, Aggregate, SimplePress, DeepFocs, etc). It’s true, however, that some of our oldest themes will remain unresponsive due to the way they were coded years ago (in a world were responsiveness wasn’t even web-related word :) )

  51. PWei says:
    April 10, 2013 at 1:24 pm (IP: 220.255.2.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    There’s 2 situations where you’d be able to give ET full points.
    - If you just want a theme and use it as is with minor basic tweaks
    - If you’re already a programmer/developer who has in depth knowledge of php and javascript (mainly JQuery)

    Documentation on ET is basic at best. There’s hardly any documentation for anyone who’s looking to delve into the codes and the forums aren’t as friendly as it should be. I find that the classification of ‘developer’ when you sign up is misleading as there’s hardly any support for that. I’ve been scouring the forums for information that I would assume should come in a documentation which facilitates the customization of a theme (e.g. function calls, class ids, and parameters) by a ‘developer’.

    Majority of the responds within the forum is “PM me your username/password” or along the lines of “you can’t do that” which is followed by “find a plug-in” which is acceptable if ET re-categorizes the subscription type of their members. Categorizing it for ‘developers’ just leaves many who are looking for developer level support with a bad taste in their mouth.

  52. Josh S. says:
    April 8, 2013 at 12:56 am (IP: 173.164.191.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ve built a handful of websites in the past 6 months using Elegant Themes and overall the support has been reasonable. I generally get a response within an hour to two, though on occasion it will take a day or two.

    The price is very hard to beat. That was definitely a selling point for me as their themes are attractive and they have a decent amount of them to choose from.

    Functionally speaking, they work well but not perfect. There’s always at least one problem with every theme I use, but it’s always been something that support has been able to help me tweak right. The problem is not all themes have a dedicated custom CSS field which means when I upgrade, I’ll have to fix all those tweak all over again if I’m not careful.

    They offer a basic and un-customizable Contact page template which is nice, but again… c’mon… editing the contact form seems like a basic feature to include. Maybe it’s more complicated than I’d imagine.

    Getting acquainted with the themes backend and how it works was not easy, but once you learn it, they’re almost all the same which is good. They do offer “read-me” explanations for each theme, but they’re always vague and never offer the little details you’re looking for (like how big images should be for a specific feature).

    If you’re resourceful and patient, I recommend ET, but be warned about their member login: it kicks you out constantly. Very annoying!

    • Larry says:
      May 2, 2013 at 7:47 pm (IP: 201.204.58.x)
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      I don’t think we can take theme developers to task for not having a full blown form generator. If they had the provide for every contact form use case in every theme they built, it would mean a lot of wasted time they could use building more awesome themes. For special needs, I think it’s best to use a tool designed for the job…Gravity Forms or Contact Form 7 or something. Contact forms built in to themes are a bonus at best. It’s not the main point.

    • Steve says:

      Definitely agree with your evaluation here. As a pseudo-dev (ie: hack) I’ve found it frustrating getting information and documentation beyond basic epanel settings. Having been forced to dig I do appreciate (now) the consistency of the code across the themes for the most part.

      That said, alot of the themes feel and look the same or are so specific to a genre (real estate) that using it for another purpose is difficult.

      In my humble opinion, I think ET does well with support overall if you’re patient and clear and provide the requested information. I’ve had plenty of help from them with customising things and even when it doesnt work out, I get a suggestion of something to try.

      Finally the support forum itself nneds to be thrown slowly off of a high cliff. It’s the only forum I log into that has no persistent login. Big fail there.

  53. Barbara says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I signed up with Elegant Themes, and in the year I was a member, I didn’t use a single one of their themes. Too buggy.

    I cancelled my subscription, and received an email confirming the cancellation. A few days later, I got an email reminding me that my subscription would be renewing. I wrote to Nick and told him to make sure my card was not charged, as I had cancelled the membership. He replied and confirmed the membership was cancelled.

    Today, my card was charged $89, even though I had previously been signed up for the $39 membership, and I shouldn’t have been charged anything, as the account was closed. I’ve written to him twice about this unauthorized charge, and haven’t received a response.

    My advice: If you do want to sign up, use a prepaid debit card so you don’t have to worry about unauthorized charges in the future.

    • Elegant Themes says:
      March 27, 2013 at 2:41 pm (IP: 69.181.199.x)

      If your account was not canceled and you would like a refund, you simply need to contact us with your account details. You can use the contact form here: http://www.elegantthemes.com/contact.html. We respond to inquiries within 1 business day. If you have not received a response, then please check your email spam settings to ensure that you are receiving our messages.

    • Elegant Themes says:
      March 27, 2013 at 3:04 pm (IP: 69.181.199.x)

      Hi Barbara. I looked into this, and it appears that you signed up for two accounts in the year of 2012. We have sent you an email with more details as I do not wish to disclose your usernames. I am guessing that there may have been some confusion when you signed up. When you submitted your cancellation request, you only did so for your first account. Your second account, which you signed up for the $89 package, was still active.

      We have refunded your $89 renewal payment and sent you an email with more details.

  54. topper says:
    March 26, 2013 at 11:11 pm (IP: 118.92.140.x)

    Have used et 4 1 year now and loving it both support and design, u have to have some common sense and not fall lazy into getting tech team to solve every little nick nacks. Codes are great to work with and to change the whole theme to suit clients. This is the best investment ive made so far, thanks to et I’m able to build my biz fast with great results.thanks Nick

    • Brandon says:

      This seems like the most clear and concise comment on here so far. Do you also use the plugin pack? If so, what are your thoughts on them?

  55. Kevin says:
    March 22, 2013 at 2:16 pm (IP: 184.21.245.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I am echoing the comments of many others here in saying that the support is really awful. It can take from hours to days for a tech person to respond to your ticket, and usually the answer is very brief rather than “try this and this, make sure this and this is enabled/disabled etc”. And then you have to wait another period of hours to days for another response. The themes, though very nice in design, seem very buggy and not at all intuitive in nature in terms of working with them. Also there is no place to give feedback to management so you are at the mercy of the mysterious and oft-absent tech people on the support forum. Not acceptable.

    I signed up with Elegant Themes several days ago and because I have found the themes to be so buggy and the support so minimal I am about to cancel my account with them. I could see that someone with deep WordPress experience might make it work with Elegant Themes (though even some of them are bailing). But if you are not deeply WP savvy then I heartily recommend that you stay away from Elegant Themes. It has been a huge waste of my time.

  56. Nancy G says:
    March 21, 2013 at 8:41 am (IP: 98.203.18.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’d have to agree with others here ~ the support functionality, even when you are directly in the theme forum, is sketchy at best.

    I cancelled this service once because of it and I am about to cancel it again for the same reasons.

    Maybe I am not experienced enough, but I feel I provide a lot of information when I am having an issue (URL’s, screen shots, details on what happens at each step) to get back a one word answer or a “disable all of your plugins” ~ is frustrating to say the very least.

    • Elegant Themes says:
      March 26, 2013 at 1:02 pm (IP: 69.181.199.x)

      I am sorry to hear that you are having trouble in the forums. The reason you would receive the short response to “disable your plugins” when posting a ticket in our forums is because that is one of the first things that we require all customers to do. It is also clearly stated when you make your post that you must disable all of your plugins before opening a ticket so that we can correctly asses the problem.

      There are three things that we ask all customers to do before opening a thread, as these things account for 80% of the problems we encounter:

      1. Update your theme to its latest version
      2. Update WordPress to its latest version
      3. Disable your plugins

      If you do these things before asking a question, then you will surely receive more timely support in the future.

    • Steve says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      Related for the most part, but why don’t themes have an auto update? Wy do I have to update them manually still? With that, using child themes is spotty as some styles do not bet over written and must be put in the custom css in the epanel. Those get removed when the themes update.

  57. Jerry B says:
    March 17, 2013 at 6:47 am (IP: 77.248.106.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I run a developer business and have A LOT of clients; meaning I provide my clients with a handful of themes to pick from of which I think fits best with their request. From that point I’ll customize it to tailor it to their needs. Quite simple and relatively cheap; a great solution for small businesses.

    That being said, I work with A LOT of themes. Elegant, Woo, Genesis/StudioPress, WPZoom, etc. Needless to say I have A LOT of experience with WordPress and customization is very important to me, as it should be to anyone else!

    Here’s what’s great about these themes:
    - Really fast to set up
    - Graphics are neat
    - Relatively cheap

    Here’s what’s definitely not so nice about Elegant themes:
    - Support is really crappy
    - Very limited functionality (poor widget selection and home settings)
    - The quality of the template coding is poor
    - Framework is limited and buggy

    The graphics are nice but only if you reconstruct the site according to the demo. If you are wanting to give your own spin to the site, be prepared to put in a lot of extra work. What the demo shows you is what you will get. Besides that, graphics are nice but far from great.

    I can recommend these for personal blogs that don’t need editing.
    Stay away for anything else.

    • Elegant Themes says:
      March 26, 2013 at 12:55 pm (IP: 69.181.199.x)

      I am sorry if you were not happy with our themes, but I appreciate the response. It is true that our themes will function just like they are previewed on our website. What you see is what you get, and if you are looking to make a lot of changes to our themes then it will require time and experience to do so.

      We are happy to help our members with any problems they experience while using our themes, but we cannot guarantee support with custom theme development. Those looking for a custom theme solution should contact a developer for assistance unless they have to experience to modify a premium theme on their own.

    • Ben says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      I agree with this for the most part, but I understand the purpose of the themes is to provide something that is essentially ready to go out of the box. I don’t really see these particular themes as being for “developers,” I see them as being for people who want a nice looking website, but don’t know how to code it themselves. I think WooThemes and others are a little more geared toward developers.

      Similarly, my company often starts with themes that need to be customized for clients, and ElegantThemes (partly due to their complexity and the number of admin options, etc. that dictate how the themes appear) are certainly more time consuming to customize than others with simpler options, or that are designed to expect more manual template modification.

      I appreciate Nick’s defense of the themes all down this thread, though. I don’t think they’re unclear about what they offer. As a web developer myself, I think many (most) clients are not clear about what it takes to build a website, so when they ask for a “little change” they’re not aware that it will actually take hours because they way in which a particular template is set up is not conducive to that change. Sometimes, with ElegantThemes that I’ve dealt with, the quickest and most efficient solution is to remove the desired section and replace it with a custom solution, circumventing the admin options as necessary. Obviously, that may disable certain admin features, but as Nick says below… the themes are “what you see is what you get,” so it’s unfair (and unrealistic) to expect that they are both nice looking and too fully customizable. In my opinion, those two things are mutually exclusive, which is why clients come to designers/developers in the first place. Just like with Wix or something, there comes a point where often, a purely template based setup is simply not built to do something out of the box, and at that point the solution is to turn to someone who is capable of adding that functionality.

      Personally, my preference is to build themes from scratch myself and build in exactly the functionality clients need. I have found that often this works better than trying to hack apart a preexisting theme, and in the end, this gives clients something that is more precisely what they are imagining. I can see that at onset, starting with something pre-built (like ElegantThemes) and taking a “reseller” position looks like a more profitable option for developers, and it may be, if clients are completely content with the functionality provided out of the box (this probably happened once since the dawn of time, as I’m sure you well know), but I’ve found that customizing a pre-built theme of any kind usually takes as much time as writing from scratch, and often leaves clients feeling less satisfied with the result. I feel like, if I can’t accomplish anything a client requests in terms of customization, I shouldn’t consider myself a web developer. As Nick says in other posts defending the theme, asking for customization from his developers in addition to the themes for $39 is way too steep a request. I would assume that your company charges much more than that to build a website.

      All that being said, I do think the developer-level documentation could be improved. Sometimes it’s very difficult to follow the thread of where particular information is populating from since there are usually a wide variety of theme files (due to the multiple admin panels as well as the different templates and custom functionality on the front end.) It’s possible to figure out after digging, but more commentary could be helpful. Overall, though, I think if you’re looking for a basically out of the box solution and you don’t mind using the same template as other people, I think ElegantThemes provides what they advertise.

  58. Christie Kerner says:
    March 9, 2013 at 3:18 am (IP: 70.176.146.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I am a small business owner and I own both a successful small business and a coaching company where I help others launch their business (where, in addition to my coaching & business classes, I both design websites & teach people to do their own). When it comes to DIY websites, there is no better combination for people that are new to the arena than WordPress + Elegant Themes.

    Elegant Themes offers such a playground of themes for such a low fee that people can test and try on themes as they learn. Plus, they offer great support and documentation. I’ve used their support plenty and always been very well taken care of. To top it off, their themes are designed with a solid, intuitive logic. I’ve used themes from ThemeForest when working on a specific project that requires something special, but I can’t tell you how many times I’ve sat staring at the screen trying to figure out how to activate things or populate things when the builder has provided no good support and the use is not even close to intuitive.

    Point being, I absolutely love Elegant Themes so I’m actively teaching other small biz owners that they will save a lot of time and money by choosing Elegant Themes. I routinely teach classes and speak at events (recently I spoke at WordCamp Phoenix: DIY WordPress Websites for Small Biz) and every time I dedicate a handful of slides to teaching people what to look for in a theme partner… then always showcase Elegant Themes as a perfect solution. I know that developers and designers sometimes cringe at the idea of not using a framework theme. But, for the small business owner who is going to DIY a site they are a lifesaver. Highly recommend!!

  59. sakshi says:
    March 7, 2013 at 2:07 am (IP: 180.211.120.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    At elegantthemes.com they provide excellent themes with multiple functions and Elegant themes gives you unlimited access to all their 80+ top quality templates with just less than $1 per template!

  60. Indra says:
    March 3, 2013 at 8:15 am (IP: 176.249.23.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ve been using Elegant Themes for the last month. Not impressed with them so far. You can make nice looking sites with them but Elegant Themes ‘support’ forum really lets them down. If you are making websites for clients do yourself a favour and look for another theme. Support tickets can remain unanswered for days whilst your getting it in the ear from your client!

    • Simone says:
      March 29, 2013 at 6:54 pm (IP: 109.47.246.x)
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      I agree with Indra. I am waiting for an answer for 3 days. It is very frustrating.

  61. barni says:

    ET is one of the raging best WP frameworks after researching others alike. However, ET doen’t have any School theme with standard school features that will enable members who are educators to easily build stunning themes as other ET themes.

  62. Sonnig Oh says:
    February 25, 2013 at 7:04 pm (IP: 173.206.167.x)

    I had a lot of technical questions, and Elegant Themes answered them all thoroughly and promptly. I had the pleasure of dealing with Mitch who provided excellent customer service.

  63. Bobbie Fox, Inc says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Elegant Themes is one of the best services I have ever signed up for. The team is so amazing and holds extremely great customer service. I would highly recommend this site to anyone and I will most definitely be renewing my account.

    Thank you for everything!
    Bobbie

  64. Kris says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have just become a member and found out that ElegantTheme’s tech support team is AMAZING. All my questions were answered in an extremely professional, clear and respectful manner! For a newbie, not being treated with overlong and demeaning answers was such a welcome relief! I think their support team rocks!

  65. Mark Gilvey says:

    For anyone who is looking for a template solution, Elegant Themes have a great selection but that’s only the beginning. What people should know is that they are also getting an expert support system on the back-end. Elegant Themes has a very skilled and I’ll say "patient" support team that is willing to help you solve issues and make tweaks to your website that go beyond what the cost of the site plan is. You’re not alone once you install one of their themes, they’ve got your back!

    • ThemeGrade Editor says:

      Hi Mark!

      Thanks for your comments about Elegant Themes. We are big fans of theirs, and it’s always great to hear another person’s point of view. We had the pleasure of meeting Nick recently and he is 110% committed to his customers and continuing to make the best WordPress Themes. We look forward to seeing you back at Theme Grade soon, and thank-you for your review.

  66. Chytra baba z Radomia says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    “Cost-Effective Deal”
    High quality, low price :)

  67. Brian says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I am an Elegant Theme member. I use their theme for my business. The themes they offer are good. Most work as advertised. But when one doesn’t work or there’s an issue, support seems to be very very slow. Their help may not come for days or weeks or not at all. I posted my issue in their support forum with no response. I then emailed them directly and their response was “post my question in forum” which I had already did. I give up!

  68. Vincent says:

    I am a newbie. After reading the positive reviews here, I am definitely keen to subscribe to Elegant Themes. If I intend to build a affiliate marketing website, which theme or themes would you recommend? I understand there is an annual renewal fee. If I choose not to renew, what will happen to websites already built with ET and are alive?

    • ThemeGrade Editor says:

      Those are good questions, Vincent. For affiliate marketing relates sites, I would probably use their page builder plugin to layout a very simple single page layout with a headline/call to action at the top followed by a few key text areas to talk about benefits of the product/service.

      This is one of the many beautiful things about Elegant Themes. You can not only use a done for you WordPress Template that is elegant and beautiful, you can also build your own page templates from within any of their Themes. Keep in mind that you can’t just create your own “Theme” using the page builder plugin. You must first have a Theme activated and then you can use the plugin to create whatever layout you want. If you have any questions, Nick and his support staff will be happy to assist further.

      Regarding what happens if you cancel, all of your sites will stay live as your membership to Elegant Themes does not relate to the hosting of your site. So even if you cancel, all of your site(s) that are using a WordPress Theme from Elegant Themes will continue to show just fine.

    • Steve says:

      In addition, be aware that the page builder is NOT RESPONSIVE.
      There are work arounds for this, but they’re not so… Elegant

  69. Pelin says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    “10-star support rating??? In your dreams maybe..” does anyone here had really 10 star rating support with Elegant themes ? I know (and used) their templates for well above 3 years and I NEVER EVER HAD PROPER SUPPORT, not even close to the 5 star… Used their many templates for my clients, always had issues… Not talking about customisations-, but basic fucntionality.. Use their templates if you really know what you are doing and if you won’t need any single help.. By the way, this is how 30 days refund is working… you will get response for any email you sent in 30 days, after that nothing as you locked with them anyway.. Their templates’ graphic designs ok, but if you expect some support, forget about Elegant Themes.. I still have 2 tickets open over a month old, and not a single reply after 6 emails.. so it’s up to you…

    • Nick Roach says:

      Pelin, I looked into your account to figure out what you were talking about. The reason that your recent questions have not been answered is because you are posting your theme support requests within our “Customization Forum,” which is a community customization forum that is not managed our supported by our team. If you need support for any theme, you need to post that request within the Theme Support forum for your theme (otherwise it will never even reach our support team). We answer all of our customer’s support tickets. For example, your recent support request for the Boutique theme should be posted within the Boutique support forum.

      If you open your tickets in our theme support forums, then you will certainly experience the same level of support as everyone else here :)

    • Charla says:

      I must say I question all these stars, too. I’ve had Elegant Themes for several months now. I appreciate all the beautiful themes I can choose and the low price. But each time there’s a theme update, my websites develop problems. And while support is friendly, it’s often slow or doesn’t come at all. Right now, I’ve been trying to solve a major issue for 5 days. Caused by the theme update.

      I was a raving fan at the beginning, but I can’t afford so much down time for my website. I’m an amateur, non-techie; so I NEED responsive support.

    • NomadikB says:
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      My experience with Elegant Themes is far from being as negative as yours! I’ve been a very active member for the last few years and can say that the support at Elegant Themes is fantastic. I have used their support extensively and they answer in a very timely manner, sometime after only a few minutes of posting. Most of the time, you can find the answer to your problem just by doing a quick search.

      As for refund, they made an honest mistake and double charged me on my subscription. I sent an email with all the required proof of the mistake and the money was back in my PayPal account, with an apology, before I could blink!

      I wouldn’t hesitate to recommend their themes and support. For the price, very unlikely you can do any better.

  70. Nimitz says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I started building and customizing theme with elegant themes. And I can say they are the cheapest theme club in the internet. A good place to start learning since their support is focused on each theme.

  71. Jennifer says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Elegant Themes creates some nice themes – and that’s obvious when you look at the demos. What you don’t really see is the options panel and all the control that gives you.

    I discovered just how spoiled I was when I was asked to used a theme from another designer to set up a website. My only option was to change the color of the menu. No support. No documentation to describe how to add something shown in the demo that doesn’t show up by default.

    And all these themes for one price. When I signed up initially, I thought I’d download all the themes (for safe keeping) and when my year was up, I would be done. I now plan on renewing – not only for the new themes and updates, but for the support to tweak little things too.

  72. Evelyn says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    WOW! Surpassed my expectations!!

    I wanted to let you know how much I appreciate the tech support provided in the forum for Elegant Themes.

    The responses from support are complete and timely. I no longer live in fear of creating a site for clients and not knowing how to make the changes they require.

    The support which is just as important as the theme is a combination that is unsurpassed in the industry.

    Keep it up! You have a customer for life.

    Thank you!

  73. Jon says:
    November 17, 2012 at 2:43 pm (IP: 207.216.150.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Love your site. Ranking ET tops is good. It is one of the best theme frameworks on the web. I think their themes are best for anyone looking for a turnkey website. The designs are awesome. Pricing can’t be beat. But customization is a little difficult.

    Overall I prefer StudioPress with ET a very close second. That said, anyone who is looking for turnkey should get ET because it is easier to use and the designs are a little superior and they’re cheaper … as long as you don’t want to make any serious revisions to the ET theme.

  74. Cedric says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Bonjour,
    J’utilise les thèmes Elegant thèmes depuis longtemps maintenant. Ils n’on jamais cessé de progresser et le support technique bien qu’en anglais est formidable.
    C’est une solution que je recommande à toutes les personnes qui ont un blog WordPress. Alors merci Nick et toute ta team…Amazing :)
    Amitié de France
    Cédric

    —–

    Thanks for your comment Cedric. Since I don’t speak French, I had to run a quick translation for our english speaking visitors :) See below:

    —–

    I used the Elegant themes themes for a long time now. They have never ceased to grow and the technical support well as in English is great. It is a solution that I recommended to all persons who have a WordPress blog. So thank you Nick and your whole team…Amazing

    Friendship of France Cedric

  75. Joe Collins says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I have to say that I didn’t think I would be able to get my site up and running so quickly. I wanted to make some changes to the theme but thought that it would be beyond what I was willing to invest in time. To my surprise I found all of the changes that I wanted to make from browsing the support forum. I didn’t need to leave a support ticket.

    Well done Elegant Themes.

  76. MaDGLaZ says:
    October 30, 2012 at 10:35 am (IP: 195.240.202.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    ElegantThemes are simply the best in WordPress Theme land. And I am not exaggerating.

    First of all:
    Great themes. They look awesome, are very diffrent from each other and work like a charm. Google also loves them, they have clean code and work in every browser. Easy to set up, to modify, to hack, to tune and to tweak. Very nice themes for a very very good price!

    Second of all:
    Their support is awesome. Fast, nicely, respectfull, you don’t feel stupid after asking a question, these guys know exactly how things work and it seems to me that you are working ALLWAYS day and night. Every single one of my questions are being answered in a fast, good and respectfull way.

    Third of all:
    The support forum is really handy. I found a lot of answers simply by searching the forum. Superb!

    Fourth of all:
    Keep on doing this great job. Heads up for all the team, go buy yourself a beer, you deserved it!

  77. Oz says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I’ve had a very positive experience with Elegant Themes. The variety of high quality themes was great to get a large variety of sites up and running quickly. I sometimes got jammed up on configuration, but the theme message boards were helpful and support was surprisingly responsive. I recently changed my web development focus and missed the deadline to cancel my subscription by a day. ET refunded the purchase for me. ET will be the first place I go to in the future if I need to build a fancy site quickly. Highly recommended.

  78. Kathy says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Never made a website in my life, but with Elegant Themes, I was able to come up with one for my small business that I could be proud of. Their themes look professional and I’ve found the support to be adequate for my needs.

    I didn’t change much using their theme, so my experience is mostly limited to someone who’ll only change font sizes and colors, maybe remove this small feature, etc. However, it does have its limitations – for example you can’t fix the thumbnail for their gallery page.

    I think the price is really hard to beat and I’m very happy with my subscription. I only wish I had more websites I had to make so I could use more of their themes.

  79. E Slater says:
    October 8, 2012 at 2:39 pm (IP: 216.188.231.x)

    I’m not a developer, just a hacker (in the traditional sense).

    While I found Elegant Themes pretty and (somewhat) easy to use, their support leaves a lot to be desired. They ONLY provide support via their forum, their support techs don’t always have a good handle on English, and they seem to answer in the most minimal way possible. It takes them around a day to respond to any question, they are mostly in the Ukraine and Romania, so not on US hours, and their first “answer” is to always ask you for your URL, regardless of how simple the question is.

    So if you have the skills to sand off some of the rough edges of Elegant Themes, then they are a value. If you need any help, hand holding or documentation, you should give them a pass.

  80. David says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    * It’s $40 with a 30 day money back guarantee. You can at least try it!

    I’m a developer and have worked with his themes for quite a while. The code is excellent. The graphics are great. Although it takes a little time to explore the options and get the hang of it, the themes are far more flexible than you’d assume up front.

    Having access to all the themes makes all the difference in the world. I never settle on the first theme I try, as things change or the theme operates slightly different than how a I want. Being able to try a bunch and find out which really does suite your needs is extremely helpful. The guarantee is also extremely helpful. I wish other companies had the same, but given it’s open source, I do understand why it’s not universally offered.

    The newer themes are responsive – look great on mobiles, ipads, and large screens alike. Given the concept, and effective implementation are relatively new, not everyone is using it. Nick also updates the themes – all 70+ of them which is awesome for when new wordpress features come out.

    I’ve used them for plenty of sites, and will continue to default to them. However, that doesn’t mean they fit the need for every person/use, but it’s worth trying for 30 days. That’s my thought anyway.

    • Tom says:

      Hi, I am a newbie to wordpress and theme. Are you able to mix each theme functions and put together to make your website whatever design you want? I mean, for example, you chose theme B to make your website, but theme E has the right function you want that theme B doesn’t have. So, you take the part from E and put it into theme B which is your base theme. Is this possible?

    • ThemeGrade Editor says:

      Good question, Tom but I’m afraid that is not possible (at least not easily possible). To mix and match different parts of a Theme, you would need someone well versed with PHP and CSS.

  81. SPLewis says:

    Can’t say enough about Elegant Themes. Astounding functionality, graphics, and pricing. Can’t comment on support because I’ve never needed any (!) other than what is already available on their site (e.g., documentation, tutorials, which are excellent). Elegant Themes lets me concentrate on content, which is, after all the most important thing—and then their gorgeous themes do the rest. I looked at a lot of theme providers before going with them, and could not be happier.

  82. Nathaniel says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    IMHO – I am 100% happy with going with Elegant Themes. I’m designing 2 or 3 sites and each one works with these themes.

    My skill level is around a 3 out of 10 or so and part of my initial concern was will their support be prompt with my questions.. well, I must say, my expectations have been met and exceeded by a long shot.

    I HIGHLY recommend giving Elegant Themes a shot! You will not be sorry.

  83. Angela says:
    July 28, 2012 at 11:18 pm (IP: 27.252.129.x)

    It is great there are so many replies in response to the review of elegantthemes. I am thinking about starting my own blog and it is helping me find out about different options. While I like a number of the themes offered on their website, I don’t think it’s worth the risk of joining for a low fee then getting poor unreliable customer service in return. The low number of stars given to theme support are a concern – doesn’t look good to me.

    • ThemeGrade Editor says:
      July 30, 2012 at 7:05 pm (IP: 173.74.23.x)

      Angela,

      While we want people to share their honest opinion about each and every Theme and/or Theme provider on the market today, from a personal point of view, we here at ThemeGrade can say 100% that we are proud paying members of Elegant Themes. With recent developments like their intuitive page builder plugin plus high-end Themes that are simply some of the best out there, they are in a unique position in the WordPress world, and as long as they keep doing what they are doing, we will continue to be happy, paying customers. Don’t forget that with 130,000 customers that most questions will have already been asked at least once…don’t forget to search the forums and use the search functionality built into the forums for quick solutions to your questions.

  84. Jeff Clark says:
    July 16, 2012 at 5:33 pm (IP: 108.198.159.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I use their themes for 3 of my sites. If you don’t know code they are great with a few minor bugs that I have found fixes for. Even their updates don’t fix the bugs they know about, but if you can deal with that, then they are great for the money. I love the new responsive sites, wish more themes were responsive…

  85. Monica Guerra Leiria says:
    June 29, 2012 at 8:07 am (IP: 89.181.152.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    While they have beautiful themes at a fantastic price, the themes themselves have quite a few bugs and, what’s worst, once a bug has been discovered (and –very– occasionally fixed in the support forum) there doesn’t seem to be a need to patch the theme in the following release, so the same bugs keep happening to different customers over and over.

    The support forum is really very bad. There are one or two people in the team who usually give good solutions, but then other times a post is simply ignored, even if you keep bumping the topic once a day. I could understand a post saying that something is outside the scope of a given theme, but ignoring posts requesting help to fix the theme’s own bugs is very poor support. I used to recommend ET despite the bugs, but the support forum has become progressively worse and I cannot in good conscience continue to do so.

    • Caroline says:
      July 26, 2012 at 11:22 am (IP: 213.34.236.x)
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      I can’t agree with you and many others in these comments about the support. I’ve posted many questions in their forums and always got an answer. Also, searching through their tickets you’ll many times find your answer before even questioning your own question. They give good solutions to my opinion.

      ——
      In my opinion, ET is just amazing. Their support, PRICING, and the way you can customize their themes. Also, their new plug-in (Elegant Builder) offers a great new way for easy editing. I’d recommend ET absolutely. The amount of things you get for your money is worth it so much :)

    • ThemeGrade Editor says:
      July 30, 2012 at 7:06 pm (IP: 173.74.23.x)

      Thanks for the response Caroline…you hit the nail on the head!

    • Amba Junior says:

      @Caroline I agree. I’m giving ET a heavy thought, now that I’m thinking of what to buy

  86. bradp says:
    June 23, 2012 at 1:05 pm (IP: 108.95.23.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I agree with many of the peolpe above. At the end of the day, the themes are far from being user friendly. I’m a newbee, and I’ve spent hours of time trying to fix all of the small issues with using these themes. When I have posted to the support forums, many times the support staff has not clearly read my posts about issue. I liked the over all look of the themes, but I’ll be canceling my membership.

  87. ferg says:
    June 22, 2012 at 6:18 am (IP: 89.100.109.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Very disappointed since joining.

    I’ve tried several themes for different businesses and there is usually a problem. Their support has got worse. they use freelancers in Romania who reply intermittently, there is no direct support. No request for support is actually guaranteed a response. It’s pot luck. If the problem is unresolvable they just do not reply at all, they just blank you.

    My latest problem was with Nova theme that has a slider that does it’s own thing. Support won’t reply to many posts in the forum. My guess is that they know it’s flawed so they ignore all appeals for help.

    I would avoid Elegant Themes at all costs as the themes are many times clunky and problematic, and the support is very very poor.

  88. sharon says:
    June 8, 2012 at 6:15 pm (IP: 71.114.243.x)

    Wow, so disappointed to read all of the negative reviews. It sounds like you need skills and if you are a newbie, like me, forget it. Such a pity, I just fell in love with the themes. Thanks for all the candid info.

    • ThemeGrade Editor says:
      June 9, 2012 at 3:56 pm (IP: 173.74.23.x)

      Sharon,

      While we appreciate the candid reviews of our visitors, Elegant Themes has over 120,000 customers and continues to be our personal favorite place for Premium Themes. Obviously with a customer base that large, there will be some people who have issues, however from our personal experience, Nick and his team have continued to provide a great service for the price.

  89. Erik says:
    May 21, 2012 at 12:24 pm (IP: 108.217.221.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Very attractive themes, but WAY TOO quirky. Simple things such as adding an image (in a custom field they provide within a widget) never displaying, having featured sliders that will show random assigned posts and not others, having to manually edit php to add social icons in one theme when provided in others, etc. makes elegant themes a $39 value.

    Again, the themes look great, but the amount of time spent on trying to figure out why something simple will not function properly, and then waiting for less than stellar support is not worth the trouble overall.

    • ThemeGrade Editor says:
      May 21, 2012 at 5:34 pm (IP: 173.74.23.x)

      Hey Erik,

      I know Nick and Team are currently going back and trying to streamline all of the existing themes in their huge club to standardize features so things are more consistent Theme to Theme. I can appreciate the fact that as new technologies and techniques have been developed that it can be a real chore to quickly and efficiently update all past themes, but as you can tell recently with actions like them starting to turn many of their more popular themes into fully responsive WordPress Themes, there is no doubt in my mind that ET will continue to do what is needed to make their themes both pretty to look at AND easy to use. While no Theme provider is perfect, in our communication with Nick over the years, few developers are more committed to innovating and keeping customers updated with the best of what is out there then Nick and the crew at Elegant Themes.

  90. Jonah S says:
    May 18, 2012 at 4:56 pm (IP: 72.175.118.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    ElegantThemes is the overall best value for WordPress themes!

    I’ve worked with quite a few WordPress themes and WordPress theme providers in my professional capacity as a WordPress designer, and ElegantThemes offers the best mix I’ve found of price, design, performance, and support.

    For less than $40 a year their offerings simply can’t be beat. My ElegantThemes subscription is the single best business investment I’ve made in the last year, and it would be a bargain at ten times the price!

    I see folks here bemoaning the lack of support, and I understand that ElegantThemes’ documentation leaves quite a bit to be desired. But ElegantThemes’ products are structured intelligently enough that if you’re a skilled WordPress designer and administrator you should have no problem whatsoever taking full advantage of the theme features. I’ve taken their themes and created sites which looked and performed better than the ElegantThemes demo with a minimum of fuss, and in less than 1/10th the time it would take me to design a theme of comparable quality from scratch.

    • John Anderson says:
      July 14, 2012 at 5:58 pm (IP: 150.101.105.x)
      Theme Functionality
      Theme Graphics
      Theme Pricing
      Theme Support

      Jonah,
      I am always looking for ways that end users like myself use the elegant themes.

      Do you have some urls to share some of your work?

      Cheers,

      John.

  91. Jeff says:
    May 17, 2012 at 8:03 pm (IP: 96.231.167.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Theme has in depth functionality that I have become accustomed too and when I have clients that want to use other themes I complain because Elegant is just so well designed and constructed. The front page slider pulling from posts/categories/pages is really amazing, worth it alone, but there is much more.

    People are right that the support isn’t their strongest point, but I think giving their support less than 5 stars is being kinda harsh. They do have support and it can answer questions, but its not like GoDaddy will handle everything, upsell like crazy and sugar coat it all along the way.

  92. Steven says:
    May 16, 2012 at 3:48 pm (IP: 166.250.48.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Awesome Value!

    Support may take some time but I have been able to get some great help from their moderators and have even learned a few things myself :)

    Now they are updating their old themes to be responsive at no extra charge!

    Overall it is definitely the best theme site.

  93. Jen B says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I recently became a member at ET and was very frustrated with the theme I chose. I needed an ecommerce theme that could be tweaked for my own business and I hoped to utilize the great features that the “demo” showed on their site. What a nightmare, the buttons and graphics look great on the theme but were absolutely useless with functionality, and I spent hours combing the forums looking for answers and troubleshooting, and when I asked questions in the forums, my responses were questions directed back at me rather than solutions. I am a graphic designer and have created CSS/HTML websites on my own but thought this would be a faster and more simple approach to an ecommerce website, but I was very wrong. Instead I uninstalled the Elegant Theme and chose a ThemeForest theme, which turned out to not only to be functional but also allowed me to customize easily and their customer support offered solutions to all of my questions. I just hope I can save someone else from wasting $39 since I wasn’t able to do so for myself.

    • ThemeGrade Editor says:
      May 17, 2012 at 3:32 pm (IP: 173.74.23.x)

      Jen,

      I’m sorry to hear of your less then stellar experience with Elegant Themes. We have always enjoyed using their Themes and continue to feel they provide the best deal in WordPress hands down. Do you happen to know who you were specifically getting the cold shoulder from in the forums? I’ll do what I can to bring it to Nick’s attention as I know that is not the message/image they are trying to put forth!

    • David says:

      I’m assuming she’s talking about the eStore theme, which unfortunately does misrepresent itself. By looking at it, you’d assume it includes ecommerce features, but doesn’t – Elegant Themes never claims to, but it’s hard not to assume. Most ecommerce plugins have their own setup, so it really isn’t practical. I finally landed on eShop as it natively works with the posts, but took a little work to make it happen. I’ll copy this onto the elegant themes forum.

      Btw, ThemeGrader, you clearly have a connection with ElegantThemes and seem to know Nick a little better than as just one of is thousands (millions?) of customers. Personally, I don’t feel like it’s ethically appropriate to be defending him and the theme on a review site in which you’re supposed to be neutral. Do you do the same for other theme providers? You have legit points and reasons, but shouldn’t you let other users correct/debate among the different opinions?

      Well, that’s just my opinion. Thank you for your site/service never the less!

    • ThemeGrade Editor says:

      David,

      Thanks for your detailed, well thought out comments and responses. This is just the kind of debate we want to have at ThemeGrade.

      A couple points about your comment:

      1) We are paying customers of Elegant Themes and actually use their product. We love what they do for the price and couldn’t be happier customers.
      2) We allow both positive and negative comments of Elegant Themes (and any provider for that matter as long as they are constructive, substantiated, and not just venting).
      3) When other Theme providers do things good, we commend them as well. If we are paying customers of other providers and think highly of them, we’ll pass that on to our visitors.
      4) If we can respond to a comment and help someone out, we will do that. It is our site after all. We would love for others to come on and respond as well, so we invite you back any time you can.

      Again, thank-you for your contribution to ThemeGrade. We look forward to seeing you back here soon.

    • Luke says:
      May 19, 2012 at 2:57 pm (IP: 75.110.210.x)

      I have not used Elegant Themes, but I plan to. Maybe you don’t know what you are doing? The fact is, too many people don’t know how to build a site, and then get blame others because of their own inadequacy. Also, why don’t you just hire a developer from some third-world nation that will help you for 3$ an hour?

    • bw-ken says:
      July 6, 2012 at 12:54 pm (IP: 168.167.214.x)

      To Luke, I don’t have any problem with ET Themes, but you know you can’t hire a developer for that amount.

    • Erik says:
      May 21, 2012 at 12:28 pm (IP: 108.217.221.x)

      I agree with you 100% Jen. Too much trouble in the long run, and wasting time searching for solutions is wasting money earned from clients AFTER we purchase their subscription.

      You would recommend ThemeForest, then? I need some new themes, and I like a lot of what they offer, but I wanted to be sure the support was there before I pitch them to clients.

    • Jamie says:

      I would have to disagree with you slightly about the customer support at ThemeForest. Most themes there are made by independent designers, and i wonder how well their customer support could possibly provide solid support seeing as they didn’t build the theme themselves. Sounds more like a pitch for ThemeForest than it does an honest review. Busted.

  94. Steve says:
    May 10, 2012 at 5:17 pm (IP: 50.135.88.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Support was almost intentionally not helpful. Like you would wait days and they would finally respond with a four word sentence that made no sense. Searching through the forum I found countless such responses to people who had serious questions.

  95. FirstMedia says:
    May 2, 2012 at 8:10 am (IP: 195.13.134.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    We use some of Elegant themes templates and its realy good quality for this price and support

  96. John says:
    April 28, 2012 at 6:10 pm (IP: 174.111.44.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Been with Studiopress for a year and just made the switch to Elegant Themes. I am very satisfied. Studiopress had a few features that I miss, but the support pages/online forum on Elegant Themes easily helped me fill the gaps by coding. If you want something relatively easy to work with out of the box, this is your deal. At a minimum, it’s worth the price to find out. The graphics are far superior to those I had to use with Studiopress, and my website now loads three times faster.

  97. Cook says:
    April 13, 2012 at 8:25 am (IP: 98.203.58.x)
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    I use ElegantThemes on a couple of sites, here is my take:

    Price: Outstanding.

    Theme functions: Not many functions, just the most important ones. But for this price, you get what you pay for.

    Graphics: Well, it depends on which theme we’re talking about. I would say some of the newer ones are designed well, but nothing outstanding. Again, you get what you pay for.

    Support: Non existent if you have any real problems. The competence of the support people end if you need anything other than a few CSS lines modified. If the support question is in over their head, they don’t even answer you…

    One thing that’s important, they don’t test the themes thoroughly on different browsers, so make sure you do so. You won’t get any real support if you find anything wrong, you’ll need to fix it yourself or hire someone.

  98. Philip Lacey says:
    April 3, 2012 at 4:53 am (IP: 82.31.176.x)

    ” Oh Dear “

    Well if this is number one I’m not even gonna try the others. I have been writing HTML for years, but this is something else. The support forums are a waste of web space, but then most are. The tutorials go from beginner to expert with nothing in between, but so many others do. It’s over complex, difficult to follow, installs hundreds of files on the web server, not intuitive, not very flexible or customisable.

    Providing you want a web site that looks like the templates on Elegant Themes, then go for it. But if your looking to customise the site to your own ideas and your new to WP, you can look forward to many, many hours of frustrating and fairly fruitless research.

    Web site in five minutes, yeah right in your dreams.

    Still at least they gave me a refund!

  99. George says:
    Theme Functionality
    Theme Graphics
    Theme Pricing
    Theme Support

    Themes are beautiful, however all the designs have the same look and feel. The last theme (Convertible) it’s a a damn fine piece of engineering. membership is by far the cheapest price I’ve ever seen.

    Support (in my case) was horrible, but you get what you pay for.

  100. Diana says:

    BE CAREFUL of Elegantthemes. Lately there are a slew of website template sites (numerous) promoting their own sites and how great they are but true coders realize quickly that these templates are nothing but shells that need lots of work to make them work. Usually when people start posting the truth you get a bunch of other bogus people saying how great it is but mostly in general terms. One of the red flags to consider is: 1). where are they located? Are they local or overseas?) 2.) Do they have a telephone number or a quick responsive support team? (usually you can’t reach them but by email.) 3). Are they code savvy when you ask code questions or do they ignore you and become scarce.

    I would not recommend eleganthemes or any template site without first google-ing complaints. You will be amazed at the amount of negative info there is out there on these types of sites. Do not sign up on any template site without first researching them. You will see red flags pop up all the time.
    Bottom line is word of mouth website developers is going to be your best bet for building your website. If you think you can get a website built for cheap, you will certainly get a cheap website by using website templates. There is a market out there targeting website templates as a means to making a lot of money but not supporting the product causing a lot of problems for honest folks. If you google them you will find them.

  101. MortyDream says:
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    Simply the worst customer service. Not recommended. It’s all about getting newbs to pay money.

    • Bill T says:

      You’re right. They are a joke. They put out an update for a theme yesterday and it messed my website up and I can’t get it fixed. I post every day on their site hoping for a reply and it goes ignored every day. Or, a post will show up by a tech that doesn’t work.

  102. Jackson says:
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    Its okay, but dont expect to modify or add any features that arnt what is ‘visible’ on their samples. its very pigeonholed as far as creative input from the user (us) to add features.

  103. Don says:
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    I went with elegant themes based on all the good vibes from review sites, but when I tried to use one of the themes I couldn’t get images to appear like he theme promised. After reading the documentation it seemed like there were a lot of hoops to jump through just to make the base functionality work properly. I’m not a programmer, so I need a theme that will work without me having to write/edit code straight out of the box. I have to give Nick kudos, however, because when I explained my issues to him and explained that I wouldn’t be using one of his themes, he refunded my $39.

  104. Synfidie says:
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    I signed up for Elegant Themes because they had the InReview theme which I wanted to use on my website. I found I have more functionality in my free theme I picked up (Ifeature3) than in this one. It has longer load times, features missing entirely that seem like they should be standard (aka change background). I went through their forums and the few moderators I saw seem …subpar. I found a few threads on changing this background and it required changing code. (which I did) but they never actually EVER answered how to actually change the background image. I’m sorry, a theme out there that doesn’t allow you to change your background? that’s rather ridiculous.

    To the above person: You don’t need to have photoshop. You can use gimp or any other program really to create a logo. I used some free program on the internet to do mine and just uploaded it.

    I’m regretting my purchase of this theme company and will not be renewing them.

  105. Angela says:
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    Nice pretty themes with lots of functions. However the support is very variable. Recently they upgraded their “Boutique” theme and it broke all images on the home and category pages. Responses to this in their forums has been limited. It’s not just that we don’t know they are working on it they haven’t even acknowledged the issue.

    At other times support is good

  106. Marisa Wright says:
    September 8, 2011 at 9:23 pm (IP: 124.149.188.x)
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    I can’t help feeling Elegant Themes targets the naive newbie. Their themes look magnificent, but if you test most of them with Firebug, they run very slowly – and we all know that’s an issue for search engines. I tried asking about that on the forums but was shot down!

  107. Cj Belo says:
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    Almost everything about Elegant Themes are great, everything I want to say is been said already so, I highly recommend ET for developing your Website.

  108. Robert says:
    May 8, 2011 at 3:44 pm (IP: 68.35.28.x)

    Gotta say.. I am 100% happy with going with Elegant Themes. I’m designing two or three sites and each one works with these themes.

    My skill level is around a 3 out of 10 or so and part of my initial concern was will their support be prompt with my questions.. well, I must say, my expectations have been met and exceeded by a long shot.

    I HIGHLY recommend giving Elegant Themes a shot! You will not be sorry.

  109. Hannah Katsman says:
    March 3, 2011 at 7:42 am (IP: 188.120.133.x)

    I have to agree with the criticism and arrived here because I’m looking to replace my ET design. The code is cumbersome and hard to modify. The forum is difficult to navigate, strange for a designer’s website. I’ve had mixed results with responses from the forum.
    SEO-friendliness is a problem. For instance, if you use the “blog-style” option for the home page, as opposed to excerpts, the archives are all full posts, leading to duplicate content.

  110. Derick Lagos says:
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    I’m pretty new at using the internet but my business needs a website.  I didn’t have enough on the budget to hire a professional and Elegantthemes made me into one.  Their WP themes are so easy to use!

  111. Lloyd Wegrzyn says:
    January 10, 2011 at 8:16 pm (IP: 208.113.207.x)
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    “Value from every angle”

    Looking at ET, I thought, whoa, it’s cheap.  I saw all that it could do for me, the look, the functionality, the support.  With everything going so well, it’s a big bang for my money!

  112. Adam Watzka says:
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    I am very impressed with eStore which is simply perfect for my business. I knew I had to get it as soon as I saw it! I have a small business website where I sell some stuff online and just by seeing the specs and the design on their eStore theme made me jump onto the bandwagon!

    Eleganttemes didn’t disappoint me and in fact even exceeded my overall expectation of the theme.

    eStore is very easy to configure and very highly customizable for my ecommerce site.

    I especially love how easy it is for my customers to be able to make purchases via PayPal because the theme itself already has a shopping cart which means I don’t have to worry about complicated coding and uploading on my website, fabulous!

    Most of my regular customers online have commented on my new beautifully styled website!

  113. Young Kluz says:
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    I am a natural born themer. I care much about how my blog site looks and feels for my readers. One look at the ultra stylish themes from ET and I knew they were what I wanted.

  114. Antonio Gutekunst says:

    High resolution graphics, check!  Usability, check!  A wide range of options, check! 

    I think we’ve found a winner from Elegant themes.  I don’t have to look around, I’ve got what I want and need for my website.

  115. Renato Aslan says:
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    “Amazingly extensive!”

    I love delving into things myself and I’m just really amazed at how extensively done elegant themes are!

    I love being in full control of how my website looks and the options page exactly lets me do that!

  116. Hugo says:
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    Anyone who knows anything about word press themes would agree that Elegant themes are not very well coded. They do not update some of their obsolete tags (last time I checked). So thanks, but no thanks.

  117. Steven says:
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    Ever since I’ve heard about Elegant Themes, I was very excited as it came in highly recommended by my peers so I subscribed immediately.

    I was especially thrilled by the fact that for a very low price, you would have unlimited access to all of their 40 premium WP themes, as well as access to the newly released ones. The first thing you’ll notice about their themes is that each of them has an obviously great personality and look.

    I most definitely love the ColdStome theme especially because of its very unique layout, styling and extremely functional menus!

    I highly recommend Elegant Themes especially for those who are just starting out on their own websites or blog sites as you will definitely learn a lot from their WordPress development expertise through their many e-learning resources!

    I’ve been with the company for a couple of months now and so far, so good!

  118. Arnold Leanard says:
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    “They should call it outstanding”

    I got my first paid theme from Elegant themes and was so impressed.  Everything about it was perfect. 

    I wonder why they didn’t call it outstanding themes, because that’s what they are for me and any website.

  119. Austyn Elton says:
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    “User-friendly with good layout”

    They don’t have all types of templates but I would not mind spending on ET especially because its user-friendly and has a good layout.

    Not to mention their affordable price. I am completely satisfied with their themes.

  120. Vincent Lacey says:
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    “A gallery on the web”

    Photos are bold and vibrant enough but they have to be displayed on a simple background to stand out. 

    With InterPhase, I got what I wanted, my very own gallery on the web.

  121. Franscis says:
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    “Number One in my Book”

    What a godsend Elegant Themes are to me!  They’re perfect!  There are so many WP themes to choose from, they all look wonderful and elegant as their name implies. I’m impressed. And so easy to use!

  122. Byron Frank says:
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    I know, I know, I’m going against the current here, but when all is said and done and you’ve gotten a great theme from elegant, support for managing the theme is still important.

    And with elegantthemes, that part leaves a lot to be desired. I have to get support through a forum? Geez.

  123. Wynne Cheyenne says:
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    “More blogs to go”

    Kudos to Elegant Themes for understanding what consumers want, and that is an affordable wordpress theme with good quality!

    With their price range, I was encouraged to produce more blogs on different niches. Even my kids have their own blogs now.

  124. Rudolf Lipp says:
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    “I lost my site’s ranking!!”

    What a mistake! I was enticed to sign up with Elegantthemes because I thought it would be to my advantage!

    I guess that is why they offer their themes so cheaply because of their cheap services!

    Ever since I used their theme Cion, my blog site isn’t ranking at all on any web searches! How will people ever find me if they can’t get to me?

    • Jamie says:

      It isn’t the Themes fault your site is not ranking> First, you should have copied over your old sites Title, Meta, Keywords, etc. When you de-index an old site and upload a new one it does take time for Google to re-cache and update your PR. But to blame the Theme is ludicrous. I have on the front page and not limited all these different kinds of platforms, some in local small business niches some not, Blogger Site, Squidoo Lens, Facebook Page, Pinterest Board ( Yeah Really), just to name a few, It is not your theme it is you. Your theme has nothing to do with it, I can rank a cheap Weebly site on the front page of Google if I wanted too. You are just lacking in Your SEO , so don’t blame the template

  125. Dimitri says:
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    “Best themes available at the lowest price”

    Basically if you’re working to have a great WordPress theme on your website, elegantthemes is the name to go to.

    Mainly, they have a large number of offerings for great-looking themes. These themes are pleasing to the eyes and also foster longer browsing time since the color schemes give a relaxing effect to the eyes.

    The next plus is that they provide you with functionality. On the gallery page, you’re given a list of features. All these features with additional add-ons give you total control.

    What’s more, all those come at a very low price of $39!

    • Elwyn Oscar says:
      August 26, 2010 at 4:34 pm (IP: 202.58.181.x)
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      “Value for money”

      I totally agree with what you said that you get value for your money at Elegant Themes. With less than $40, you can get WordPress themes that are functional and attractive at the same time!

  126. Rain Torben says:
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    I just got myself WP themes from Elegant Themes and no wonder, they’re number one! The themes I got are perfect. They have great high resolution graphics and look beautiful. My webpage looks so attractive now. What’s more, together with great features the themes offer, Elegantthemes packs a punch!

    • Wynne says:
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      Good resolution on their templates is what got me hooked. I agree with Rain Torben when he said it packs a punch!

      While others charge $60 per theme, Elegant themes gives you unlimited access to all their 40+ top quality templates with just less than $1 per template!

  127. Felecia Oakland says:
    August 20, 2010 at 10:59 pm (IP: 174.132.192.x)
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    I’m currently using the Coldstone theme for my website and I must say that I am quite contented with the company’s services.

    Almost all of my peers are using Elegant Themes because of their obviously great looking themes; in fact, you’ll spend more time on deciding which theme to choose because they all look great and lively!

  128. Modeste A says:
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    “Elegantthemes are outstanding!”

    Wow! That was all I could say when I got my WP themes from ET. The themes are packed with features and they made it even better by making it user-friendly.

    There’s no reason for people who have websites to own something drab and boring. Elegantthemes makes it all possible.

  129. Isaac Moresco says:
    August 15, 2010 at 9:16 pm (IP: 84.129.211.x)
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    While Elegantthemes has a lot of themes to offer for any blogger or website developer, it’s a bit disappointing to get to find the right theme for yourself and your visualized site and learn that while you’re tweaking the web design such as color scheme, one kind of feature that’s indispensable to you isn’t there.

    They have a variety of features on offer. It’s only that some might not be in another kind of theme. It’s a really heavy feeling to think that your search is over, when it really hasn’t.

  130. Casgade says:
    August 5, 2010 at 9:24 pm (IP: 204.67.34.x)
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    First of all, I would like to point out that the popularity of WordPress themes in general is because of the many people who don’t know much about designing their websites.

    On this note, I would like to start by saying that Elegant Themes is NOT very user-friendly to newbies. Their code library is not very well set up which means that you would still have to make some minor adjustments on your own, and some of them are even obsolete! This makes it a lot harder for people to tweak their themes because most of these social networking sites and search engines employ the latest up to date online technologies.

    What’s the point of having a beautifully set up site if no people will visit it because its WP theme is not search engine optimized? Also, developers wouldn‘t be able to use Elegant Themes for their clients’ websites because they don’t allow this on their license. What a bummer!

    • Gina says:

      I have to agree. These are beautiful templates, but they are not really blogger’s themes. They’re more designer themes. If you want to change the title or logo, you have to use Photoshop which is nowhere mentioned in the FAQ, but it is talked about int he readme text AFTER you purchase.

      It’s $39 a year for access to all the themes which is a great price, but your purchase is non-refundable. That’s written in the TOS.

      I know one blogger who uses these themes, and he seems to like it. No doubt that they are beautiful. But unless you’ve got photoshop, you’ll be stuck with the title the way it is unless you outsource the change.

      For SEO and blogging purposes, you’re better off with other themes or purchasing DIY Thesis Theme. Elegant Themes is good for people with more design capability. It’s not your touch and go blog theme like you think.

    • Jamie says:

      Don’t know where you are getting your information at. You really should do research before you come dispensing out answers that you apparently have no reason to answer. This is right from Elegant Themes TOS Read It Next Time Before You Decide To Post Please – “Yes, you are free to use our themes to build websites for your clients. We love providing developers with beautiful and functional design choices for their clients!”

  131. Wallen Jill says:
    August 2, 2010 at 9:10 pm (IP: 45.23.146.x)
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    “They exceed my expectation”

    Elegantthemes.com in general is highly recommendable for people who are looking for unique and elegantly designed themes as this is what the company is known for. They also provide an excellent support network if you encounter any problems with any of their nineteen beautifully designed themes.

    Their themes are also very multifunctional as they are effectively geared for whatever online site functionality you may have, blog sites, small business sites, ecommerce, entertainment and the likes (except for arcade and gaming sites). Needless to say, their themes are perfect for those who are just starting out on their respective blogs and websites. If you, however, are quite experienced in WP themes, there may be a few qualities that you may not very much like on their WP themes. One of them being that their themes are designed using the div or span tags which are not very search engine optimized which means less traffic on your site.

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